Harold took great care of us at check-in! I think that was the best Ambassador welcome I’ve received checking into any IHG property. The hotel is beautiful and the room was great. Highly recommend! It’s in a great location to go to prime spots in Boston
Very nice hotel, clean and with a wonderful staff. Beds and pillows are comfortable and the rooms spacious. Shout out to Harold at the front desk who was always eager to help and to make sure everything was perfect.
Excellent service at central reservation . Worked very hard to find the right location and base on mg budget. At the check in . Harold and Mayu welcome us as we were vip . We are celebrating 80th birthday. They definitely gave us a room that is fitting for the occasion . We were totally impressed with the room we were given. It made our trip very special .
Beautiful place to stay in Boston, great location with amazing views from the rooms. Front desk Harold was very accommodating and helpful during check in which was seamless. Would love to come back soon!
We stayed at the IC Boston for two nights this December while we were in town to see a show. Located across from Fort Point, the hotel was gorgeously decorated for the holiday. The front desk had no trouble linking our two one-night stays, and we received wonderful 5-star service (and an incredible room upgrade) from the incomparable Maxx, who was there throughout our weekend stay. The room and its amenities were excellent, as were drinks and snacks at RumBa our first night, though their main restaurant, Miel, seemed to be closed in favor of a business school event happening at the hotel. This would have been good information to know as we didn’t have reservations our first night, and the majority of the nearby restaurants are located in the trendy (to the point of obnoxious) Seaport district, where reservations are all but required. The location can be excellent depending on what your itinerary is. It is prime for exploring the Seaport or Waterfront but not being in the thick of it. It’s also fine if you plan to take a rideshare and don’t mind sitting in Boston traffic. Otherwise, the hotel lies on the opposite end of the city from most tourist attractions, and the closest T stop is a 10 minute walk. None of these are bad necessarily, just something to note. Overall our stay was great, including the room, service, food (minus the closed restaurant), and fitness facilities, and I wouldn’t hesitate at all to return in the future!…
My son has never been to a 5 star hotel and prices in December are very reasonable so I thought I’d bring him here. Great experience from the second we got here until we left. At the check in Harold upgraded our room for free and gave us free breakfast vouchers for my birthday. The room was huge, clean and very comfortable. The view was stunning. 5 star experience all around. I would definitely stay here again.
Excellent hôtel with great value for money! The rooms are big and the gym is perfect with all necessary equipments from top rated brands. Plus the staff is super kind and helpful. In particular at the spa and front desk. I had great interaction with a person named Raj from front desk
Excellent location and service. I was here for a business conference and the hotel staff are simply amazing esp Gaurav. Always ready to help and delivering exceptional customer experience. Quality of Food and business lounge is also really good.
Excellent service by Gaurav Kashyal at IHG Boston! The level of professionalism and proactive customer service approach displayed by Gaurav is truly world class. He is an asset to the organization and part of the reason why I choose IHG hotel for stay multiple times a month.
Not sure where to begin with all of the wonderful things to say about this hotel! The location was right on the Harbor. You never needed a car for anything except for our trip to fenway park which was a short Uber drive away. Tons of food, shopping, entertainment, I could go on and on. The most amazing thing was the impeccable service at the hotel. The rooms were stunning, clean, and large. Service was impeccable! I can not say enough about two ladies in particular at the front desk, Inyta and Francesca. They both went above and beyond to make our stay special!! They even went as far to sing my husband Happy Birthday in the main lobby. These 2 ladies were so lovely!!! The entire staff was incredible, but they deserve an extra shout out! I'm a travel SNOB and I would highly, HIGHLY, recommend this beautiful hotel for your next trip to Boston. We can't wait to go back. Wayne & Sally Jo Nashville TN…