We had yet another exceptional stay at the Fairmont. Ana, from reception, helped us find reservations to our favorite restaurants and things to do during our stay. Made our stay such a great experience. We always felt safe knowing the hotel and the restaurants strictly adhere to safety protocols.I wouldn’t hesitate to recommend a stay in Boston.
I’ve been at the Fairmont for 8 days settling my daughter into university. The hotel can’t be in a better position in the Back Bay Area. You are a minutes walk from the fabulous Newbury shopping street and a minutes walk from both Copley Plaza and The prudential shopping mall. But what sets this beautiful, traditional hotel apart from others if the fabulous staff, the welcoming atmosphere and the outstanding service. Nothing you ask is too much trouble and I must thank both Anna and Carolina at the front desk for all their help and advise whilst I have stayed here. Will definitely be back.
I stayed one night in a Studio King room on the 6th floor. The room was very clean and spacious, and I was delighted to find a bidet in the bathroom. The tub was nice and deep (a bath before bed is a must). Two bottles of water and an amenity kit including masks, gloves, wipes and hand sanitizer were included. The hotel restaurant wasn't open, so make sure you know that in advance. Staying here was a very nice experience that I look forward to repeating.
Had a nice staycation night and overall the hotel did a fine job with Covid precautions. The only exception was in the gym where two women were not properly wearing masks. Asked them politely to do so, which they did initially but then lowered them again, so we left the gym quickly. I reported them to the front desk and was told that security would check out the situation. Other hotels limit gym access to one guest/room at a time, which may be a better approach.
You need to take a day and spend it at the Fairmont in Boston. The staff are exceptional with Kelly greeting you at the door when you arrive, Carolina at reception and Anna for dinner arrangements. The team won for their eyes towards customer satisfaction. Continued success
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