138 St James Avenue, Boston, MA 02116-5002
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About
#69 of 180 hotels in Boston
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
This luxury downtown Boston landmark hotel has been a symbol of the city's rich history and elegance since its gala opening in 1912. Centrally located in Boston's historic Back Bay, Fairmont Copley Plaza sits steps away from the Boston Public Library, historic Beacon Hill, the Freedom Trail, and Newbury Street. Our Boston hotel offers 383 lavish guest rooms, including 17 elegant suites. Every room has a modern look, while keeping the downtown hotel's rich history and Back Bay location in mind. In addition to 24-hour daily in-room dining service, we are home to one of the hottest drinking and dining destinations in the city, OAK Long Bar + Kitchen
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Property amenities
Valet parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Paid public parking nearby
Wifi
Paid wifi
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Outdoor dining area
Special diet menus
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Non-smoking hotel
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Coffee / tea maker
Flatscreen TV
Bath / shower
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
On-demand movies
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Green
Languages Spoken
English, French, Spanish
Location
100Great for walkers
Grade: 100 out of 100
126Restaurantswithin 0.5 km
69Attractionswithin 0.5 km
138 St James Avenue, Boston, MA 02116-5002
E-mail hotel
Getting there
CopleyBoston T2 min
Back BayBoston T3 min
4601Reviews44Q+A100Room tips
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Great stay for one night due to business. The restaurant food was top tier loved every bite. I would love to see the hotel provide a few snack options downstairs in lobby to avoid going outside to a third party establishment.
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Date of stay: November 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston
Responded yesterday
Thank you for being our recent guest at Fairmont Copley Plaza, 113terranceh. We are glad to learn that you enjoyed your stay and appreciate your recommendation. We hope to host you again in the near future! Until then, we wish you safe travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
We were very pleased with the 2 Queen bed Signature room on the Gold floor. The Gold Lounge was on the same floor which was very convenient for us. Room was quite spacious and had lots of closet space. It was newly renovated. Bathroom was nice too. Shower had great pressure and was so comforting after long days doing college tours. This hotel has grand old world charm with modern amenities. Location is central to shopping and sightseeing. I appreciated the extra security to use key card to access our floor. The Gold Lounge had a great variety for breakfast and the evening appetizers were really good. You could make a meal out of it. We always enjoyed stopping in the lounge before and after we returned. Highly recommend and would go back anytime!!
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Date of stay: April 2023
Value
Location
Service
Room Tip: Book the Gold level rooms. Newly renovated and the breakfast and appetizers make the extra cost...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston
Responded Apr 11, 2023
Dear ChicagoLondon, It puts a smile on our faces to know that you experienced service that sets Fairmont Copley Plaza apart from other hotels in Boston. It is always a pleasure to receive such a great review and we appreciate your 5 star feedback for our staff and service! Our guests are our top priority and our staff is always available to help make your visit a truly world-class experience. It was our pleasure to have you as our guest and we hope welcome you back in the future! Thank you again. Warm regards, Vanessa Kuo Marketing Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Amazing Bar/Kitchen dining area! Great ambience alongside quality of both food and service! Room shows attention to detail from pillows, mattress, bathroom facilities and amenities all over. Venue well located centrally and close to all sightseeing places and subway for further distances travel, if required!
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston
Responded yesterday
Thank you for being our recent guest at Fairmont Copley Plaza, ohadikjo. We are glad to learn that you enjoyed your stay and appreciate your recommendation. We hope to host you again in the near future! Until then, we wish you safe travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked a room with two double beds, and when we arrived, the only room available to us was a room with a single double bed. So I had to share a double bed with my work colleague, for the duration of our conference. As you can imagine, this was extremely frustrating, and nothing was done to compensate us for this loss, or make our stay more manageable. Extremely disappointing.
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Date of stay: November 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston
Responded yesterday
Thank you for your review, P5060CKheatherb. We regret to learn you did not have a positive experience with us and wish to apologize for the myriad of challenges you experienced. This is certainly not indicative of the high Fairmont service standards we strive for. Please give us a call at 617-267-5300 so that we may connect you with a manager. Thank you and we hope to hear from you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here over the Thanksgiving weekend. It was a very disappointing experience. The hotel needs a major overhaul. The rug in our room had a seam coming apart and a leaky faucet, while the dining room rug looked as if it had never been cleaned. There was a single doorman who managed to open, occasionally, one of the two double doors to enter or exit the building. The reception desk was poorly manned, with often no, or only one, receptionist trying to do it all. Room service dishes were left out in the hall for 24 hours, all in all not something you'd expect from a 4/5 star hotel. On the positive side, what staff that existed were friendly, and the gym was nice. All in all, I cannot recommend this hotel. We, and the other family members that joined us, agreed we would never stay in this hotel again.…
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston
Responded yesterday
Thank you for your review, Member808. We regret to learn you did not have a positive experience with us and wish to apologize for the myriad of challenges you experienced. This is certainly not indicative of the high Fairmont service standards we strive for. Please give us a call at 617-267-5300 so that we may connect you with a manager. Thank you and we hope to hear from you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Elegant hotel in the center of things. Well run and attentive . Anything that wasn't right was fixed quickly. We liked breakfast in particular. Also enjoyed drinks in the late afternoon. The history of the hotel made it a pleasure to explore.
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Date of stay: November 2023Trip type: Traveled with friends
Room Tip: Valet Parking was easy.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston
Responded 5 days ago
Thank you for your 5-star feedback, GlobalLibrarian. It puts a smile on our faces to know that you experienced service that sets Fairmont Copley Plaza apart from other hotels in Boston. It is always a pleasure to receive such a great review and we appreciate your positive recommendation for our staff and service! Our guests are our top priority and our staff is always available to help make your stay a truly world-class experience. It was our pleasure to have you as our guest and we hope welcome you back in the future! Thank you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A wonderful hotel in the heart of Boston. This hotel was amazing and exudes historical charm. Close walking distance to everything and one of the best hotel bed/pillow combinations I have ever experienced. Great architecture and hotel fitout.
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Date of stay: October 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston
Responded 5 days ago
Thank you for your 5-star feedback, Thunderceptor. It puts a smile on our faces to know that you experienced service that sets Fairmont Copley Plaza apart from other hotels in Boston. It is always a pleasure to receive such a great review and we appreciate your positive recommendation to the TripAdvisor community! Our guests are our top priority and our staff is always available to help make your stay a truly world-class experience. It was our pleasure to have you as our guest and we hope welcome you back in the future! Thank you again.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel has gone downhill since Accor took it over. My Fairmont fit has been removed. The hotel was not clean the rooms are tired and the service has gone down hill. I liked the bar staff at the restaurant tho. They might have saved an otherwise awful visit
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Date of stay: November 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston
Responded 5 days ago
Thank you for your review, chriswck2023. We regret to learn you did not have a positive experience with us and also wish to apologize for the myriad of challenges you experienced. This is certainly not indicative of the high Fairmont service standards we strive for. Please give us a call at 617-267-5300 so that we may connect you with a manager. Thank you and we hope to hear from you soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The hotel, hotel room, concierge, dog, & cleaning staff were amazing! I had an issue with billing. The person that checked me in entered the wrong expiration date on my card information which caused issues getting charged. I was on vacation for a week and spoke with someone at the hotel every day and even double-checked everything was fine when I checked out but it obviously wasn't. A guy from the front desk called me while I was driving and argued with me about my card. I had to call back a few times and finally got someone else who told me the issue was with their system NOT my card which is what the previous person insisted was the problem. On the last night of my vacation, I finally had a manager call me and take my information again and got it to go through without an issue. It stressed me out throughout my entire vacation because I love this hotel chain and always stay at the Fairmont chain when available and did not want a bad history with them.…
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Date of stay: October 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston
Responded 5 days ago
Thank you for your review, crystal_leann3. We regret to learn you did not have a positive experience with us and wish to apologize for the myriad of challenges you experienced. This is certainly not indicative of the high Fairmont service standards we strive for. Should you decide to give us another opportunity to serve you, please do contact us so that we may personally assist with your reservation. We hope to provide you with a better experience in the future. Thank you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not as clean as it should be, perfect location, gym equipped as expected. All in all good experience and good business venues. Kept reserving 510 USD on my credit card on a daily basis and the stay was covered in advance. Eventually all resolved well
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Date of stay: October 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston
Responded 2 weeks ago
Thank you for being our guest and for taking the time to leave your feedback, nanQ4681JC. We are pleased to learn that you were able to take advantage of our prime downtown Boston location, but wish to apologize for the guest room and other challenges you experienced. Please be assured this is not the norm at our hotel. Should you like to connect with a manager about your stay, we welcome you to please email us at boston@fairmont.com and reference this review. Thank you again for sharing your experience with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$227 - $430 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the fairmont copley plaza boston hotel boston, fairmont copley plaza boston, fairmont boston, boston fairmont
LOCATION
United StatesMassachusettsBostonBack Bay
NUMBER OF ROOMS
383
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Claim Your ListingFAIRMONT COPLEY PLAZA, BOSTON - UPDATED 2023 Hotel Reviews & Price Comparison (MA) - Tripadvisor
Frequently Asked Questions about Fairmont Copley Plaza, Boston
Which popular attractions are close to Fairmont Copley Plaza, Boston?
Nearby attractions include Boston Public Library (0.1 km), Back Bay (0.1 km), and Newbury Street (0.3 km).
What are some of the property amenities at Fairmont Copley Plaza, Boston?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
What food & drink options are available at Fairmont Copley Plaza, Boston?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Fairmont Copley Plaza, Boston?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Fairmont Copley Plaza, Boston?
Conveniently located restaurants include Mistral, Sorellina, and Atlantic Fish Co.
Are there opportunities to exercise at Fairmont Copley Plaza, Boston?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Fairmont Copley Plaza, Boston?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Fairmont Copley Plaza, Boston?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Fairmont Copley Plaza, Boston offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Fairmont Copley Plaza, Boston?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Fairmont Copley Plaza, Boston?
Many travellers enjoy visiting The Printing Office of Edes & Gill (2.6 km), Old North Church & Historic Site (2.6 km), and Granary Burying Ground (1.5 km).