The front desk workers Richard and Darien are some of the kindest hotel employees I have ever encountered. A very warm welcome, with a helpful attitude. They are the reason I would love to come back. Customer service is their calling.
This stay made my first trip to Boston amazing. The hotel is stunning. The rooms are elegant. The customer service is top notch. Alex D. went above and beyond directing us as to where to dine, making reservations etc. Highest recommendation
We arrived early with the opportunity to have early check in and we received one of their nicer rooms. All staff were so kind and the hotel was very clean. We worked with Jennifer and she was very personable.
I arrive late evening. I find the bedroom dirty, dusty stains in the carpet call front desk to request a room change they did not answer phone call. Fortunately I was only spending that one night so I just let it go.
I recently visited the Boston Park Plaza as part of a business trip. I arrived really early and they were so wonderfully accommodating (Thanks Andrew!). The rooms were clean and comfortable. They have a digital platform for restaurant recommendations! Great location!
My wife and I decided (last minute) to stay in the city of Boston for our New Year's eve with our boys and were extremely happy to have gotten a last-minute booking at the Boston Park Plaza. The hotel was sold out and filled with some events that normally would slow down the entire check-in process. But the reception was efficient and our wait was quite normal and the staff very accommodating. We found our room to be quite nice and very well-appointed. This is a traditional Boston hotel and we found that it gave off the vibes of the city and we had a great view! This hotel has location, location, location written all over it. There is a restaurant in the hotel as well as so many a short walking distance. We started our afternoon with a short walk to a neighboring restaurant (Legal Seafood) for some drinks. We returned to the hotel lounge on the ground level (an open-air style) and we enjoyed drinks and apps in what was a very festive atmosphere. We settled later on the restaurant in the hotel for dinner (Strega) which was excellent. All of the New Year activities were within a few minutes of walking and the convenience, especially when bringing a family in tow, was very much appreciated! Copley Place (and shopping) is just around the corner. The gym of the hotel is amazing and unlike the norm. It is huge with every bit of equipment imaginable. We were able to obtain a late checkout and could enjoy lunch at a neighboring Brazilian steakhouse before getting our car and heading back home. A very special New Year's eve and day and we found it well worth doing at Boston Park Plaza.…
Great hotel. Old school and really well kept room. I had the room with king bed, ample space, the room condition and bedding are top notch, big comfortable desk and chair. I am very please with the room. Also worth to mention, the breakfast they serve are also top notch, since I have been to other hotels in Boston, their breakfast is the best by far.
Just checked into the boston park plaza where we were met by Peter Ly - he was super helpful and gave us some great recommendations for restaurants in activities in the area. Loving Boston so far! Everyone at the hotel has been very friendly and helpful.
Peter Ly was amazing! I booked a king size room back in December for Fri Sat.Decided to get here a day early and booked a room for Thursday.All they had online was a small room.I would have had to check out of the smaller room on Friday morning.Peter was able to put me in the king size room for 3 days.Mo hassle of checking out and back in again.Thank you.
The hotel is beautiful, love the location (so much to do right nearby!). Peter Ly checked me into my room—so welcoming and had some great recommendations of museums and seafood spots! We’ll be working through the list for the rest of our trip. Thanks for everything!
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