I recently stayed at the nob hill motor inn during my stay I was out for business and a man went to the front desk and asked for a key to my room the front desk made them made him a key without looking to see if I was the right person on the drivers license the out then proceeded into my room to steal $9700 worth of electronics from me. on top of that I have been emailing the property asking them what they’re gonna do for about this even though I have proof in video footage from their security cameras of this happening and not one person from the hotel or its main office group has contacted me back for days! I recommend nobody stay at this hotel if you value your belongings and your safety stay elsewhere!
The room was not very clean, garbage can in the room still had trash from the previous occupant, the curtains had burn holes. They advertise free breakfast but then use the excuse of Covid 19 to say they can't supply that. Lastly, the housekeeping staff barged into the room without even knocking on the door. Check in was extremely slow, took almost half and hour.
Booked a 2bedroom suite, came to check in, went to room, it was a tiny 2 queen bed room not a suite. They charged me for the suite and down graded my room thinking i wouldn't notice an entire bedroom missing. They offered me a rollaway but i had to actually argue for a discount. They wanted me to pay suite pricing for a dingy queen room. Bathroom is a 90s taco bell wallpaper mess. We were crammed in the room and we got back to the room around 730pm. We looked everywhere for the remote, no where to be found. We went to front desk and they said, it's in there just look harder. We never got to watch the TV. At 3am we got to listen to screaming in the middle of the night, that lasted for about 40 min. This place needs better service. Too many great hotels for the same price. Lots of shopping near by so I wish i had a better experience with this hotel. …
Room smelled like smoke. After insisting that we shouldn’t get charged for a change to a different room that is not smelly they did move us. The new room did not smell like smoke however the carpet is disgusting. Walls are paper thin. I could hear the other room’s conversations and tv. Got a terrible night sleep. Chairs in the room are nasty and stained. The overall cleanliness of the hotel is poor. Cigarette butts and ashes on the staircases. Staff unprofessional. They called us at 10:30 to remind us great check out is at 11. That has never happened to me in a hotel. We paid about $57 for this a $19 value.
The cameras DO NOT WORK!! Someone ran into the "secure" lot and smashed our windows along with another car and stole all the stuff in our car. The Hotel did not care and offered no refund. It is questionable if someone on the inside allows others to come in because 'she saw nothing'.