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Grand Hyatt San Francisco

Traveler (1948)
Room & Suite (993)
Traveler (1948)
Room & Suite (993)
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Overview
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345 Stockton Street, San Francisco, CA 94108-4694 See on map
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Free Airport Transportation
4 Star accommodation
Additional information
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Offers from Grand Hyatt San Francisco
Offers & Announcements:Bed & Breakfast
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Rooms
2 Dec3 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews(4,652)
Traveler rating
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  • 637
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  • 139
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pickypalate13
Tiburon, California
32
Reviewed yesterday
Our weekend at the Hyatt to celebrate our wedding anniversary was filled with surprises. The hotel upgraded our room, gave us a pass to the VIP Lounge and a couple of complimentary drinks to mark our special occasion. The staff was friendly, knowledgeable, professional, courteous and gracious. Couldn't ask for a better way to make this an anniversary to remember.
Review collected in partnership with Hyatt Hotels
Thank pickypalate13
sandra_lu17
London, United Kingdom
10
Reviewed 2 days ago
The Hyatt is very central and convenient to walk to most places in the city which is a huge plus. However it wasn’t the best stay I’ve experienced by far. The room that I was first allocated had 2 double beds (for just 1 person), was cramped and you can hear the street noise. This was particularly evident because of the current protests happening at several hotels in the area, it is very loud and disturbing so be aware that this is going on all day and night until about 10pm. Ask for a room on the Stockton st side. It’s a shame that the receptionist didn’t mention anything about this when I checked in. I asked to be transferred to another room on the 2nd day, and it was rejected because they were booked up. On the 3rd day I asked again and the gentleman on reception transferred me straight away and was extremely helpful, even when I went back to check the room for my passport. Overall the king suite was very nice, the bed comfortable and the amenities all great. However there was a very bad smell coming from the drain in the bathroom that you could smell as soon as you walk in the door, luckily I spent most of the day away from the hotel, but it was very unpleasant. The room service food was pretty bland/average as well so I’d recommend going to a restaurant in the city or nearby as there are much better options available.
Review collected in partnership with Hyatt Hotels
Thank sandra_lu17
Sarah
Maine
4512
Reviewed 3 days agovia mobile
This hotel is in a great location. The hotel rooms seem very dated and the bathrooms have no counter space to get ready because the sink is too big. The showers have a hand sprayer instead of a big shower head making the shower just ok.

There is a strike at the Marriott across the street making it very loud at times from 6am-10pm. The Hyatt tried their best to accommodate this.

Overall, the hotel was ok because could use some improvements.
2 Thank Sarah
Ellen_and_Pedro
Antwerp, Belgium
272257
Reviewed 6 days ago
The location doesn't get much better than where the Hyatt is, next to union square, close to restaurants, shop and anything your heart can desire.
The room was as you would expect of a luxury hotel: spacious, clean, large tv, good shower, electronic blinds and a spacious closet. I was up to the 7th floor and didn't hear many street noises, only in the background.
Upon checkout, it appeared there was a mistake in my booking and they had expected me a day sooner (one night more). The staff was so kind to arrange things for me to get that night off the bill after I showed my paperwork.
The only comment is about the breakfast. No complaints about the quality but it was incredibly expensive. A breakfast buffet is 34USD without tax and without tip. It came as a surprise to me and with a total cost of a whopping 43USD, the most expensive breakfast I have ever had anywhere in the world. Not worth it.
All in all, I would stay here again...and get breakfast somewhere else.
1 Thank Ellen_and_Pedro
Response from Rusty_Middleton, General Manager at Grand Hyatt San Francisco
Responded 2 days ago
Thank you for taking the time to share your detailed feedback following your recent stay here at Grand Hyatt San Francisco. We are happy to read that you enjoyed your accommodation, the hotel’s amenities and your interactions with our team. I am sorry to hear the breakfast options were not a good value for you and will talk to my culinary director on this. On behalf of all of us here at the hotel, I am looking forward to the pleasure of welcoming you back soon. Please let us know if we can help make a future reservation. Regards, Rusty
Mobile777251
10
Reviewed 6 days ago
Dirty hallways, loud rooms, terrible restaurant food, over priced wine, treadmill didn’t work in the health club. Not worth the money. Lots of other great hotels around. I will stay somewhere else next time
Review collected in partnership with Hyatt Hotels
Thank Mobile777251
Response from Rusty_Middleton, General Manager at Grand Hyatt San Francisco
Responded 2 days ago
Thank you for taking the time to share your experience with us and our TripAdvisor followers. I’m sorry to read that you had concerns with our facility. I will share your comments with our key leaders from the Engineering, Housekeeping and Culinary Departments so that we can continue to maintain our product and the cleanliness standards that the Grand Hyatt is known for. We hope you will consider staying with us again in the future when you return to San Francisco. Please contact me directly so I can help ensure your stay is problem free. Sincerely, Rusty Middleton
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About
Description
Located in the heart of Union Square, Grand Hyatt San Francisco offers magnificent city skyline and stunning bay views, modern accommodations with residential style amenities and state-of-the-art technology. Enjoy More easy access to premier shopping, museums, theaters and iconic landmarks including Fisherman’s Wharf and Chinatown. Indulge some of the best San Francisco specialties and wines from Napa and Sonoma Regions at OneUp Restaurant & Lounge. Experience the ultimate in style and hospitality at this luxurious hotel. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Room Service
Air Conditioning
Babysitting
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Wheelchair Access
Pool
Beachfront
Free Parking
Spa
Breakfast included
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
GreenLeaders Silver level
Certificate of Excellence
Hotel Style
Family
,
Business
,
Romantic
,
Luxury
,
Onsen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
GreenLeaders Silver level
Certificate of Excellence
Contact Information
Hotel Style
Family
,
Business
,
Romantic
,
Luxury
,
Onsen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
662
Price range
US$203 - US$804 (Based on Average Rates for a Standard Room)
Also Known As
Grand Hyatt San Francisco Hotel San Francisco
,
San Francisco Grand Hyatt
,
Hyatt San Francisco
,
San Francisco Hyatt
Location
United States > California > San Francisco > Union Square
Hotel class
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
GreenLeaders Silver level
Certificate of Excellence
Contact Information
Hotel Style
Family
,
Business
,
Romantic
,
Luxury
,
Onsen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
662
Price range
US$203 - US$804 (Based on Average Rates for a Standard Room)
Also Known As
Grand Hyatt San Francisco Hotel San Francisco
,
San Francisco Grand Hyatt
,
Hyatt San Francisco
,
San Francisco Hyatt
Location
United States > California > San Francisco > Union Square
Photos
Traveler (1,948)
Room & Suite (993)
Dining (112)
Pool & Beach (3)
Business Center & Event Rooms (50)
Amenities (20)
Family and Play Areas (2)
Nearby
Union Square
Originally home to rallies supporting the Union Army
in the Civil War, this grand square has become the
city's premier shopping and entertainment district
containing the largest number of upscale department
stores, chic boutiques, art galleries and theaters in
the city. It's a large open area where tourists and
locals gather, watch cable cars and crowds go by,
enjoy a snack, or plan their day of shopping and
...More
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Questions & Answers
Ask a question
Jennifer S
1 October 2018|
AnswerShow all 4 answers
Response from akdeepdiver | Reviewed this property |
Note: Peloton Bike Partnership | Westin Hotels & Resorts NOT the Hyatt
0
Votes
sfswissmiss
6 September 2018|
AnswerShow all 4 answers
Response from Mondy77 | Reviewed this property |
There is no obstruction between Union Square and the room with that view. However, if you like to book a room with Union Square view, I would recommend from Floor 18 and above! Don’t reserve a room on lowest level that... More
1
Vote
lainey1605
22 June 2018|
Answer
Response from HyattSF_Manager | Property representative |
Executive Suite City View are on 21 floor and above Luxury Suite are located on 30th and above. Both will have views of the San Francisco skyline. Grand Club access is available as an "Add-on" service at +$80 per day. Best... More
-1
Votes
Room Tips
"order a quite room because at some of them you hear the elevator"
2Horst2
1 week ago
Read review
"Highest rooms are best"
cjm933
2 weeks ago
Read review
"Ask for quiet rooms with no connecting room."
HaveSkis
2 weeks ago
Read review
"Highest floor with a corner room"
aekrfk
4 weeks ago
Read review
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