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Hotel Nikko San Francisco

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Traveler (1340)
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About

#35 of 232 hotels in San Francisco
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
Retreat to Hotel Nikko in San Francisco, where personalized service meets cutting-edge style. Our hotel is set in the heart of the city, just steps from Union Square shops and restaurants, making it the ideal destination for both business and leisure travel. Our four-diamond rated property features 532 guest rooms and 22 suites, each with pillow-top beds, high-speed internet, and a wealth of modern amenities.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Patio
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Shallow end in pool
Fitness / spa locker rooms
Restaurant
Breakfast buffet
Breakfast in the room
Kids' meals
Nightclub / DJ
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Walk-in shower
On-demand movies
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
English, Japanese
4713Reviews99Q+A100Room tips
Traveler rating
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Amanda Klaus wrote a review Feb 23
Brentwood, California1 contribution
The only bad thing I have to say about Hotel Nikko is that we can’t afford to stay here year-round! Nikko’s incredibly, above-and-beyond kind and helpful staff are 90% of the reason our stay here felt like the full 5-stars. I booked our ADA room through a third party site, and the third party screwed up the reservation - a mistake we didn’t discover until we got to the front desk. We were stressed, because any non-ADA room would simply be inaccessible for me. Before I could even ask about alternate arrangements and how much they might cost, the lovely person working the front desk said not to worry - they’d get us not just the original ADA room we had wanted, they’d upgrade us to a *better* ADA room for free! The Deluxe Imperial ADA Double room was beautiful, with a gorgeous view of the city, and extremely spacious - I have a 26-inch wide wheelchair, and not only was the room easy to navigate in my chair, I could turn full circles around the room without ever once getting stuck! The beds were very soft and comfortable, which is a rarity for me to find in hotels - usually I find them too firm and nearly painful, but Nikko’s beds were very kind to my bad back and hips. The furnishings were lovely and contemporary, and the multiple light options near the beds was very useful. This is a kind of silly but neat feature, too: they had an option for the door that was a “privacy” button - it would cause the doorbell of your room to light up red, thus signaling you didn’t want any interruptions or housekeeping done while it was on. The bathroom was *extremely* spacious - it could have easily fit at least two of my chair - and the shower was likewise incredibly roomy and easy to use, as was the very wide counter and sink therein. Additionally, both the bathroom and bedroom were extremely clean - we couldn’t find a single speck of dust, dirt, or any kind of bug (and we check thoroughly for all at the start of any hotel stay). Our upgrade came with a lovely complimentary, continental breakfast buffet as well as a complimentary wine and cheese hour, both features that we enjoyed greatly. The options for both were fairly wide and fresh, without a limit on how much or what we picked to eat/drink. (I believe it also came with access to the onsite health club and indoor pool, but we never got around to checking those out, oops!) All of these features would net a positive review by themselves. However, the real beauty of Hotel Nikko lies in its staff. Every single person working there that we met was kind, generous, and overwhelmingly helpful. From the moment we arrived and we interacted with the valet staff to handle our car, to the bellhops who handled our luggage and later our room service, to the reception staff who checked us in, we instantly felt so comfortable and welcomed and supported with any and all of our needs. This feeling only continued throughout our stay and was further strengthened by the housekeeping staff who kept the place so sparkling clean, the staff in charge of the dining lounge, and so many others. Even amongst everyone being so fantastic, a couple of people in particular put the most special touches on our stay: Jun, from the bellhop staff, who helped us both into the hotel and later out of the hotel when we left, inspired our start and our end of our visit to the hotel with giant smiles. His attention to detail and incredible ability to somehow intuit what we needed help with before we even knew was amazing! Finally, we are so, so grateful to have met and been cared for by Luis, who was in charge of the Imperial Club lounge during our stay. He was so generous, helpful, funny, and a delight to our mornings. Even though the breakfast buffet was self-serve and I was prepared to figure out how to handle balancing a plate and pushing my wheelchair, he sprung into action before I could even move: he rearranged chairs at a nearby table for me to comfortably park my wheelchair at to eat, then grabbed a plate and went one by one down the line of options asking me what I wanted and serving it all generously up, and served it all up to me with jokes and an infectious smile. This was the case for each time we had breakfast at the hotel - on the last day of our stay, when we told him we were headed out after breakfast and had so enjoyed meeting him, he told us to leave room for something extra, disappeared into the kitchen, and reappeared with two plates of sunny-side-up eggs, made just for us - this wasn’t even on the menu or offered at the self-serve stations, which only had scrambled eggs. As far as we’re concerned, Luis is the patron saint of delicious breakfast. Were it not for the staff here, we likely would’ve simply enjoyed our stay and probably not sought to stay here again in the future, purely due to the cost. Because of the staff here, though - particularly Jun, and extra ESPECIALLY particularly Luis - we not only enjoyed our stay, we LOVED it, and will be making Hotel Nikko our hotel for our future stays in San Francisco, cost be damned. The staff makes it more than worth it!
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Excellent place to stay if you’re physically disabled and use adaptive devices like a wheelchair...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Philippe Striffeler, Other at Hotel Nikko San Francisco
Responded yesterday
Good Day, Thank you for taking the time to submit a fabulous review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay and most improtantly our staff. We are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable. Sincerely, The Quality Assurance and Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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GiantRobotArchitect wrote a review Mar 2023
14 contributions14 helpful votes
Hotel's Favorite
I'd heard a lot about the Nikko brand over the years, and was curious to try it out when our conference was set here. Great location near Union Square with a lot of interesting shopping and dining options around. Cafe Mason, Pinecrest Diner, all in easy walking distance. The food at the hotel was very good with very attentive staff. Buffet had Japanese dishes as to be expected from the brand in addition to the standard breakfast fare. A little pricey, but probably on par given the location and type of hotel. Got a room on an upper floor with a fantastic view of downtown. The conference rooms had amazing views of the city. Rooms were on the medium size, not huge, but not tiny either. No desk, but could still work on the table in the room. Fluffy robes, towels and slippers included. Be careful opening the mini bar, just looking at it will get you a charge on your bill. The hotel seemed to be finding it's footing in the post covid era, with limited lunch options in the hotel (room service only), but not a huge inconvenience. Some areas closed off in the lobby. Very quiet, invisible housekeeping staff, only thin I saw them once in the halls, but everything was clean and very well kept. There were signs that the hotel was dog friendly They apparently had a balcony that you could schedule a playdate with the hotel dog. Neat touch. I would have liked to have met the dog. Staff was great on departure from removing the aforementioned room charge to helping me find my Uber outside the entrance. All in all a good stay.
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Date of stay: February 2023
Value
Location
Service
Trip type: Traveled on business
Room Tip: Get a high floor for the best views of the city. It's San Francisco, there isn't a bad...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Matthew S, Guest Services / Front Office at Hotel Nikko San Francisco
Responded Mar 8, 2023
Good Day, Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable. Sincerely, The Quality Assurance and Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kelly R wrote a review Feb 23
Seattle, Washington8 contributions14 helpful votes
A few reasons: Hotel shower design - no door meant water all over the bathroom floor during showering. Hotel room closet - the door handle was loose and clinked (rang) every time we closed the door Hotel room TV - followed casting directions, unable to cast to TV as recommended Hotel Kanpai Bar - No table service, snacks were stale, music selection was terrible Hotel Concierge - There wasn't one at all Hotel gift Shop - Extremely small, little selection Hotel Bill - charged for snacks and drinks that I did not purchase
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Philippe Striffeler, Other at Hotel Nikko San Francisco
Responded yesterday
Good day, On behalf of Hotel Nikko San Francisco, Thank you for taking the time to submit a review of your stay at the Hotel Nikko San Francisco; your feedback is essential. I want to apologize for the disappointment you experienced during your recent stay. It is always our highest priority to ensure that our guests leave the hotel happy and satisfied at all times. We appreciate your feedback, and we are sorry that we did not meet your expectations. We will share your feedback with our staff to better improve. If there is any additional feedback that you would like to share, please do not hesitate to contact me, and I would be happy to assist you. Thank you again, and we look forward to an opportunity to serve you again. Sincerely, The Quality Assurance and Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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jackiemartelloberg wrote a review Feb 22
San Francisco, California1 contribution
We had a dream wedding at the Nikko where the food, service, and party was a day that we will never forget! I would reccomend the Nikko for any event that someone is planning. The location and venue that they have to offer is a perfect backdrop for any event.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Philippe Striffeler, Other at Hotel Nikko San Francisco
Responded 3 days ago
Good Day, Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable. Sincerely, The Quality Assurance and Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Earthboubd1975 wrote a review Feb 21
1 contribution
The Neko is not some slam bang, flashy hotel that blows its own horn and has a boatload of deals, packages, and so on, it is just a clean and lovely hotel that has everything a traveler would need, and the prices are competitive, it is not terribly expensive yet. It is an everywhere first class hotel… The stash is friendly and outgoing, beyond words, and the attractions at Feinstein’s are often world class. The night club alone is a reason to consider just staying here after a show there’s no place like it in San Francisco.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Philippe Striffeler, Other at Hotel Nikko San Francisco
Responded 3 days ago
Good Day, Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable. Sincerely, The Quality Assurance and Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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zakrumland wrote a review Feb 20
1 contribution
Everything was great at the hotel except for the parking situation. We tried to add the parking package but was informed that there was no more room. We drove our car for an hour only to be told there was no place to put it. I understand it is first come first serve but what are people supposed to do who drive from a distance?
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Philippe Striffeler, Other at Hotel Nikko San Francisco
Responded 5 days ago
Good day, On behalf of Hotel Nikko San Francisco, Thank you for taking the time to submit a review of your stay at the Hotel Nikko San Francisco; your feedback is essential. I want to apologize for the disappointment you experienced during your recent stay. It is always our highest priority to ensure that our guests leave the hotel happy and satisfied at all times. We appreciate your feedback, and we are sorry that we did not meet your expectations. We will share your feedback with our staff to better improve. If there is any additional feedback that you would like to share, please do not hesitate to contact me, and I would be happy to assist you. Thank you again, and we look forward to an opportunity to serve you again. Sincerely, The Quality Assurance and Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mdavidwest wrote a review Feb 20
Sonoma, California1 contribution
Horrible view with upgrade? Window washing concrete… Alarm waking me up at 6? Security calling & pounding on my door…Great meal at ANZU, but waited 45 minutes for check from rude, not wanting to work bartender… No HBO anymore?
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Philippe Striffeler, Other at Hotel Nikko San Francisco
Responded 5 days ago
Good day, On behalf of Hotel Nikko San Francisco, Thank you for taking the time to submit a review of your stay at the Hotel Nikko San Francisco; your feedback is essential. I want to apologize for the disappointment you experienced during your recent stay. It is always our highest priority to ensure that our guests leave the hotel happy and satisfied at all times. We appreciate your feedback, and we are sorry that we did not meet your expectations. We will share your feedback with our staff to better improve. If there is any additional feedback that you would like to share, please do not hesitate to contact me, and I would be happy to assist you. Thank you again, and we look forward to an opportunity to serve you again. Sincerely, The Quality Assurance and Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ryanskyehair wrote a review Feb 20
3 contributions
Oh where to start, I searched and searched online prior to booking this hotel. One of the reasons I booked was because of people recommending it due to the area It is in, well, let me just say BEWARE!!! Absolutely absolutely horrible location as far as safety it is located in the tenderloin section of San Francisco, which is highly undesirable area plagued with drug addicts and homeless people. You cannot walk a block alone and be safe. The area is completely infested in either direction of the hotel. You cannot help but see someone bent over in full addiction. The only plus to this hotel was the indoor pool when I arrived at 11 at night I was greeted by a very rude and Kurt receptionist. She was absolutely horrific and unhelpful. Also, there is nowhere to park in this area you are forced to valet at the price of $75 per night. It cost me almost $300 to park my car plus the $45 per night hotel fee, which was added onto the bill, not included here in the price you see on Expedia, I would not recommend anyone stay here the listing is deceiving, the area is dangerous and the rooms are lackluster. The service was very bad in terms of hospitality, the biggest regret of my vacation was choosing to stay at this hotel!
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Philippe Striffeler, Other at Hotel Nikko San Francisco
Responded 2 days ago
Good day, On behalf of Hotel Nikko San Francisco, Thank you for taking the time to submit a review of your stay at the Hotel Nikko San Francisco; your feedback is essential. I want to apologize for the disappointment you experienced during your recent stay. It is always our highest priority to ensure that our guests leave the hotel happy and satisfied at all times. We appreciate your feedback, and we are sorry that we did not meet your expectations. We will share your feedback with our staff to better improve. If there is any additional feedback that you would like to share, please do not hesitate to contact me, and I would be happy to assist you. Thank you again, and we look forward to an opportunity to serve you again. Sincerely, The Quality Assurance and Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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uudogwu wrote a review Feb 19
Baltimore, Maryland1 contribution
It's a great hotel, with not much going on from the outside but inside is an oasis. Very attentive staff, and well spaced out rooms that didn't feel crowded like some of the larger hotels. I rarely ran into people on my room's floor. Bed is a bit soft for those who like firmer beds but should not be a deterrant
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Philippe Striffeler, Other at Hotel Nikko San Francisco
Responded 5 days ago
Good Day, Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable. Sincerely, The Quality Assurance and Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Julio Cesar Torres Quintana wrote a review Feb 18
Mexico City, Mexico2 contributions
Well located for Moscone center and Union Square. My wife's earings fell down and looked for them below the mattress and it was really dirty. I think it's expensive and expected better service. Extra fees should be reconsider as they don't give back an excellent service.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Philippe Striffeler, Other at Hotel Nikko San Francisco
Responded 5 days ago
Good day, On behalf of Hotel Nikko San Francisco, Thank you for taking the time to submit a review of your stay at the Hotel Nikko San Francisco; your feedback is essential. I want to apologize for the disappointment you experienced during your recent stay. It is always our highest priority to ensure that our guests leave the hotel happy and satisfied at all times. We appreciate your feedback, and we are sorry that we did not meet your expectations. We will share your feedback with our staff to better improve. If there is any additional feedback that you would like to share, please do not hesitate to contact me, and I would be happy to assist you. Thank you again, and we look forward to an opportunity to serve you again. Sincerely, The Quality Assurance and Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₱10,628 - ₱17,004 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel nikko san francisco, nikko san francisco, san francisco nikko, nikko hotel san francisco
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / Tenderloin / Theater District / Union Square
NUMBER OF ROOMS
532
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL NIKKO SAN FRANCISCO - UPDATED 2024 Reviews & Price Comparison (CA) - Tripadvisor

Frequently Asked Questions about Hotel Nikko San Francisco
Which popular attractions are close to Hotel Nikko San Francisco?
Nearby attractions include San Francisco Magic Theater at the Marrakech (0.2 km), San Francisco Urban Adventures (0.2 km), and San Francisco Playhouse (0.3 km).
What are some of the property amenities at Hotel Nikko San Francisco?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel Nikko San Francisco?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Nikko San Francisco?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hotel Nikko San Francisco?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Hotel Nikko San Francisco?
Conveniently located restaurants include Lapisara Eatery, Fino Bar & Ristorante, and Taylor Street Coffee Shop.
Are there opportunities to exercise at Hotel Nikko San Francisco?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Hotel Nikko San Francisco have airport transportation?
Yes, Hotel Nikko San Francisco offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel Nikko San Francisco located near the city center?
Yes, it is 1.0 km away from the centre of San Francisco.
Are any cleaning services offered at Hotel Nikko San Francisco?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Nikko San Francisco?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.