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InterContinental Mark Hopkins San Francisco

999 California Street, San Francisco, CA 94108-2228
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Free cancellation until 18/02/22
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Free cancellation until 18/02/22
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Traveler (1556)
Room & Suite (1132)
Dining (130)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 21/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Mark Hopkins San Francisco
Updated 21/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#78 of 250 hotels in San Francisco
Travelers' Choice
HISTORIC GRANDEUR ON THE CREST OF NOB HILL As splendid now as when it opened to great fanfare in 1926, InterContinental Mark Hopkins San Francisco is one of the city’s finest hotels with a long legacy of service excellence. Located at the crossing of three cable car lines, the venerable landmark is minutes from Union Square, Chinatown, and the Financial District. Fisherman’s Wharf and the Golden Gate Bridge are short drives away.
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Full view
100Great for walkers
Grade: 100 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
999 California Street, San Francisco, CA 94108-2228
Getting there
San Francisco Intl Airport19 kmSee all flights
Metropolitan Oakland Intl Airport18 kmSee all flights
Powell StMuni10 min
Powell StBART11 min
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3015Reviews47Q+A100Room tips
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Tkb wrote a review Yesterday
1 contribution
My husband and me were visiting SF for work/leisure and were staying at the Intercontinental, Mark Hopkins. It was a great location but had so many issues from the time we stepped in. For the first leg of the trip, we were given a room which was definitely not worth our money (carpets and all the fixtures were old and run down). We had rented a car, when we asked the Valet for our car with our name tag, not only did they give us the wrong car(an exact copy of our car) but we were also accused of stealing someone else’s car when all our luggage/valuables/details were still in the hotel with them. Had they called us and told us we would have come back immediately rather than creating a huge scene an hr later. During our second leg of the trip, they did give us a better room. Everything went well until we left and realised that they charged us (400usd) for absolutely nothing. No response for 10 days after following up with them via emails. We had to keep calling them to get this sorted as well. Usually in the field of hospitality, the hotel shows some sort of generosity after having messed up on multiple occasions, but these guys just do not care.
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Date of stay: September 2021Trip type: Traveled with family
Farchynysfan wrote a review 13 Sep
Los Osos, California6 contributions15 helpful votes
We spent a couple of nights at the hotel whilst helping our daughter to move to the city. The staff were their wonderful helpful selves as usual, whilst being very conscientious of the current health concerns. Requests for extra pillows and blankets for our room were promptly addressed. Breakfast was busy, but again the staff ensured areas were sanitized, and did ask for proof of vaccination status before seating guests. Although the hotel was busy (it was Labor Day weekend) all staff and guests I saw were masked. We had to unexpectedly call for our vehicle more frequently than we expected, but the forecourt staff were prompt and courteous in assisting us. We were exhausted from our exertions, and so weren't up for evening drinks, but were pleasantly surprised to see a steady number of patrons heading up to the Top of the Mark...next time we'll head that way!
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Date of stay: September 2021
BerlinG-ParisF wrote a review 8 Sep
Orlando, Florida3668 contributions1010 helpful votes
Before our arrival, I contacted the hotel and received the following response from F. Muheisen about the Club Lounge: "We currently offer the following Club InterContinental benefits (inside Nob Hill Club): à la carte breakfast from 6:30am-10:30am beers and wines + charcuterie / cheese from 5pm-7pm non-alcoholic refreshments and snacks e.g. chips and candy bars from 6:30am-8pm This made my very happy since I had booked a Club Intercontinental Room with my annual Ambassador weekend certificate. We spent some time in the lounge, especially in the evening both nights. Laura was there the 2nd night and was my favorite although everyone was top notch and professional. Complimentary mixed drinks were also available from 5-7 pm, but we just enjoyed the California wine each evening. I used my Ambassador stay credit for dessert the 2nd evening in the lounge, and we ordered slices of Carrot Cake and Chocolate Mousse Cake and split them. We had gone up to the Top of the Mark after the lounge on the 1st evening but found a crowded area with lots of tourists...so we left! We had our Club Lounge inclusive breakfast each morning in the Nob Hill Lounge and enjoyed the selections very much. I was given a bill, added a tip, but then given a full credit for all but the tip on my account. This was my first time at an Intercontinental with a lounge that was also a public restaurant. I do prefer a lounge that is continuously open so that I can relax, read, and enjoy snacks and soft drinks throughout the day, but this set-up worked well given the current COVID situation. I hope to return one day to see how the lounge works in "normal" times!! We arrived just after 1 pm and were warmly received by all. At check-in, the guy said we were early, but I reminded him that I was Spire Ambassador so he found us a room. He tried to upsell me to a room to which I had already been upgraded??? I pointed that out, and he typed some more before assigning us Room #1004, He was the only employee that wasn't 100% above board on this stay! We rode the elevator to our end, corner room and had great views to the east and north. We couldn't see the Golden Gate Bridge due to the high building but could see so much. The room had a full living room area with period furniture. There was a hidden TV on one end of the room, a sofa and tables in between, a desk area off to the side, and another desk just before entering the bedroom with an empty refrigerator, which we used to chill our water. We were given complimentary water at check-in and in the lounge when requested. The bedroom was mostly bed with side tables, a dresser, and a closet w safe and hangers, etc. The bathroom had a jetted tub with a separate shower plus the toilet and vanity sink. Bathroom supplies were the typical Intercontinental Agraria ones. Bed was comfortable, but the pillow situation was the problem for me: one was not enough and two were too elevated? Each to his or her own! The room and the hallway reminded me of our Le Grand stays in Paris. Views from the room at any hour were fantastic! Room was very clean, and housekeeping on full day in between our 2 nights was superb. I really enjoyed this hotel once I reached the top of Nob Hill. We stayed at another hotel about a mile away and walked from there to a restaurant on Sutter for lunch. We then made the climb up the steep hill for 3 blocks with our luggage to reach the hotel. Had one sneezed, the luggage could easily roll blocks downhill! It was a great location with Grace Cathedral steps away. On our full day there, we walked east to Chinatown and then to Fisherman's Wharf area for lunch. We hiked back to the hotel afterwards, but without luggage, so it was not as taxing. We had lunch at Cesario's on our last day (3 blocks straight down to Sutter and 3 blocks back up to the hotel for our daily exercise). I received late 4 pm checkout for my status, but we decided to leave just before 2 pm. Our final bill, which I had requested before we headed out to lunch, was perfectly correct the first time so I didn't have to ask for anything except to verify that the amount was still the same, which it was! I appreciate accurate billing statements! After checking out, we walked downhill to the east about a mile to Clay & Drumm Sts where there is a bus #292 that will take you directly to the airport for a very good price. We did it because we were staying at another hotel in S. San Francisco before our early flight the next morning and were able to get within 2 blocks of our next hotel without taking BART to the airport and then waiting on a hotel shuttle that only ran every 45 minutes? Just a tip for those who are thrifty! In conclusion, highly recommended and planning on return visit in next few years-may take a cab or bus up the hill next time with luggage!
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Date of stay: August 2021
Room Tip: Don't let them upsale you at check-in
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1 Helpful vote
FamilyBu wrote a review 2 Sep
malibu54 contributions28 helpful votes
Loved our stay! We booked two deluxe doubles with nice city/partial bay views. The rooms were very clean and nicely decorated. Hotel room was quiet. Staff was wonderfully attentive from the front desk staff to the doormen, waitstaff and parking valets. The Nob Hill location was beautiful, right near a gorgeous cathedral, lovely park,and other fine hotels like the Fairmont and Huntington. We found the hotel to be within comfortable walking distance Chinatown, Union Square, Fisherman’s Wharf, and almost all other attractions, shopping and restaurants. Be advised, though, that as some other reviewers have noted, the hotel is at the top of the hill, so make sure all in your party are comfortable with the steeply graded uphill return. We really liked the history of the hotel, and thought it was nicely maintained. We also loved Top of the Mark, and we enjoyed closing out each night of our stay with drinks and lovely skyline views. All in all this hotel offered very good value for a stay in one of the nicest centrally located areas in the SF area. The biggest gripe we had was with the high $64/day parking fee which we thought excessive. We would definitely be happy to return again on our next stay in town.
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Date of stay: September 2021Trip type: Traveled with family
Response from Ana A, Guest Services / Front Office at InterContinental Mark Hopkins San Francisco
Responded 2 weeks ago
Dear FamilyBu, Thank you so much for taking the time to write this lovely review! I am so delighted you loved your stay with us, and sincerely appreciate your shoutout to our staff. We hope to get the pleasure to welcome you back in the near future.
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Futuredesigner wrote a review Aug 2021
Sarasota, Florida30 contributions82 helpful votes
The elegant lady has faded. Years ago, I stayed at the Mark Hopkins. I went back expecting the same elegance. What a disappointment. I booked a junior suite. We were given room 709. The layout was strange, but, okay, it's an historic hotel. However, the dirty windows overlooked the air conditioning equipment. The furniture was marred and old. I complained and was offered room 1104 for $100 more a night. It was a corner room with a view of the bay and cleaner windows. The furniture was sparse and marred. The settee was uncomfortable and odd. The bed was comfortable and the bathroom was nicely appointed. The back of the once elegant lobby was turned into a "game room" with a ping pong table and a T-shirt vending machine. There were fake flowers in the lobby and the little shop had been replaced by a CVS vending machine. The once sophisticated Top of the Mark with its dance floor and piano had been turned into a tourist trap with no dress code and clients dressed in torn jeans and tees. The experience was more Motel 6 but at a high price. Stay at the Fairmont across the street or at the Four Seasons.
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Date of stay: August 2021Trip type: Traveled as a couple
1 Helpful vote
Response from Ana A, Guest Services / Front Office at InterContinental Mark Hopkins San Francisco
Responded 3 weeks ago
Dear Futuredesigner, Thank you for taking the time to leave your comments. We were distraught to learn of your recent experience at the Mark Hopkins, but also would like to let you know that plans for renovations are in the works and hope to welcome you back for a stellar stay in the future.
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United StatesCaliforniaSan FranciscoDowntown San Francisco / Nob Hill
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Frequently Asked Questions about InterContinental Mark Hopkins San Francisco
Which popular attractions are close to InterContinental Mark Hopkins San Francisco?
Nearby attractions include San Francisco Playhouse (0.4 km), Cable Car Museum (0.4 km), and Grace Cathedral (0.3 km).
What are some of the property amenities at InterContinental Mark Hopkins San Francisco?
Some of the more popular amenities offered include a rooftop bar, an on-site restaurant, and a lounge.
Which room amenities are available at InterContinental Mark Hopkins San Francisco?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Mark Hopkins San Francisco?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at InterContinental Mark Hopkins San Francisco?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to InterContinental Mark Hopkins San Francisco?
Conveniently located restaurants include Tacorea, Nob Hill Cafe, and Fino Bar & Ristorante.
Are there opportunities to exercise at InterContinental Mark Hopkins San Francisco?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at InterContinental Mark Hopkins San Francisco?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Mark Hopkins San Francisco offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to InterContinental Mark Hopkins San Francisco?
Many travellers enjoy visiting Alcatraz Island (4.1 km), Golden Gate Bridge (6.7 km), and City Lights Booksellers (0.7 km).