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Palace Hotel, a Luxury Collection Hotel, San Francisco

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2 New Montgomery Street, San Francisco, CA 94105-3477
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1924)
Room & Suite (920)
Dining (259)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 08/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Palace Hotel, a Luxury Collection Hotel, San Francisco
Updated 08/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#49 of 250 hotels in San Francisco
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
Encounter the luxury of the Gilded Age, historic architecture and world-class service at Palace Hotel, a Luxury Collection Hotel, San Francisco. Located in downtown San Francisco, our iconic, historic hotel features authentic elements paired with classically inspired, modern décor. Relish our wealth of hotel services and amenities, from professional concierge assistance and valet parking, to in-room dining, scenic city views, a cutting-edge fitness center, meetings and event services and more. Our legendary hotel showcases two famous restaurants, with a distinctive setting for any occasion. Enjoy a leisurely dip in our heated, indoor pool with a sky-lit ceiling. Step outside our doors and explore downtown San Francisco, including Union Square, cable cars and Chinatown, just blocks away. Let us regale you with five-star service, extraordinary accommodations and deluxe amenities at the first luxury hotel in San Francisco, CA; as grand and trend-setting today as it was when we first opened our doors.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Paid wifi
Hot tub
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Room service
Coffee / tea maker
Cable / satellite TV
Sofa bed
Hair dryer
Safe
Sofa
VIP room facilities
Bottled water
Iron
Refrigerator
Flatscreen TV
On-demand movies
Radio
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Romantic
Languages Spoken
English
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
409Restaurantswithin 0.5 km
113Attractionswithin 0.5 km
2078Reviews51Q+A100Room tips
Traveler rating
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  • 95
Time of year
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Popular mentions
Houston G wrote a review 21 Sep
San Francisco, California8 contributions21 helpful votes
Room was quite nice - particularly the complimentary AMEX Platinum upgrade from a Superior Suite to a Deluxe Suite - much appreciated. Excellent & convenient hotel location as well. However, the vents in room 726 were absolutely filthy (tons of clogged dust & particles visible to the naked eye). Room service breakfast the next morning was disappointing. Food arrived 2 hours late & quite cold. I had to call 3x to check in on the order), and the quality was mediocre & bland. Shocked to say, but there's probably a better hot breakfast at a Holiday Inn. Unsure if the lack of room service overall was due to COVID staffing issues, but found it a bit strange that I had to walk down to the Pied Piper, place a to-go order, and then trek back down to pick up my order to eat in my room. Would've preferred calling ahead & picking up, but was told that wasn't an option. The elevators are tiny - but should probably have some sort of capacity limit. I saw at least 6-8 people crammed into tiny elevators, and decided to take the stairs instead. Overall, would probably stay here again, but not with reduced services & general confusion.
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Date of stay: September 2021
Value
Cleanliness
Service
Room Tip: Deluxe corner suites are far away from elevators & quiet. Highly recommend.
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1 Helpful vote
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Max E wrote a review 14 Sep
San Francisco, California7 contributions4 helpful votes
This is a such a beautiful property, and we really felt taken care of during our stay. From the gracious doormen, valet service and front desk staff, everyone delivered. The room was lovely (although the air conditioning was finicky and required turning down the temperature to 67 degrees to stay cool). The pool is a rare amenity among SF hotels and is lovely, there are all the expected amenities, and the place manages to feel classic and established, but fresh and “of today” as well, which is a challenge many historic properties have but this one pulls off with charm. Of course the garden court is the shining star of this property and is a must on any visit to San Francisco.
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Date of stay: September 2021Trip type: Traveled with family
1 Helpful vote
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Alexandria W wrote a review 3 Sep
4 contributions1 helpful vote
This hotel is beautiful and took such amazing care of us. The room was spacious (which was unexpected for SF) and truly luxurious! The bed was so comfortable and we loved all the shower products and layout of our space. Highly recommend this hotel for your stay.
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Date of stay: September 2021Trip type: Traveled as a couple
Room Tip: Stay here!
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Wanderlust wrote a review Aug 2021
Florida3 contributions6 helpful votes
During our 6 day visit, Every single staff member whom we encountered was exceptionally polite, friendly, and helpful. Scott, the wonderful gentleman who checked us in, soars even above them all. Unlike the other hotels we have visited on this trip that are still using the Covid excuse to skip all housekeeping services and other amenities, The Palace continues to provide all of the excellent services and amenities one would expect from such a fine establishment. When traveling to San Francisco in the past on business, I stayed in considerably more expensive hotels which were not as pleasing as The Palace. I wish to extend a warm thank you to all the staff and management for helping us to create a marvelous and memorable experience.
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Date of stay: August 2021Trip type: Traveled as a couple
Room Tip: Make a reservation for breakfast on weekends
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2 Helpful votes
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robin m wrote a review Aug 2021
2 contributions10 helpful votes
My family just spent 6 nights at this hotel, and we cannot recommend it highly enough! The hotel is beautiful but it is the service that puts it way over the top, especially during these difficult times. Everything is sparkling clean, and every employee is friendly and accommodating (and vaccinated!!!) A highlight of the trip came out of an initial disappointment - one member of our family is immune compromised and we are avoiding eating indoors near other people. We booked through American Express Fine Hotels and had a large food and beverage credit to be used in the hotel. Room service was not offered at night but there was a nice restaurant in the hotel, however we have not been eating in restaurants during the pandemic. When I went into the restaurant to ask if it was possible to use the credit another way, Phillip (I believe he is the food and beverage manager of the hotel) kindly offered to serve us in the Garden Court (which is used for breakfast, but is unused in the evening.) We had a most memorable and wonderful family dinner in grand isolation - we felt safe, well looked after, and the dinner was one of the highlights of our trip. Thank you Phillip, and thank you Palace Hotel!!!
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Date of stay: August 2021
2 Helpful votes
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PRICE RANGE
US$209 - US$557 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
palace hotel san francisco, palace san francisco
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / SoMa / South Beach
NUMBER OF ROOMS
552
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Frequently Asked Questions about Palace Hotel, a Luxury Collection Hotel, San Francisco
Which popular attractions are close to Palace Hotel, a Luxury Collection Hotel, San Francisco?
Nearby attractions include The Escape Game San Francisco (0.2 km), Filbert Steps (0.3 km), and San Francisco Museum of Modern Art (SFMOMA) (0.3 km).
What are some of the property amenities at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, valet parking is available to guests.
What are some restaurants close to Palace Hotel, a Luxury Collection Hotel, San Francisco?
Conveniently located restaurants include Taj Campton Place Restaurant, Mourad, and The Grove - Yerba Buena.
Are there opportunities to exercise at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Palace Hotel, a Luxury Collection Hotel, San Francisco have an airport shuttle?
Yes, Palace Hotel, a Luxury Collection Hotel, San Francisco offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.