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105 Gun Beach Road, Tumon, Guam 96913-4202 Mariana Islands
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1204)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Resort Guam
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 19 hotels in Tumon
Location
Cleanliness
Service
Value
The Westin Resort Guam invites you to escape to paradise at our Tumon, Guam resort offering easy access to the turquoise waters of Tumon Bay. Our oceanfront resort features guest rooms and signature programs that will leave you feeling better than when you arrived.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Babysitting
Children Activities (Kid / Family Friendly)
Parking
Paid wifi
Hot tub
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
ATM on site
Dry cleaning
Laundry service
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Room features
Private beach
Private balcony
Room service
Safe
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Bay View
Hotel links
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Popular mentions
davey671 wrote a review Jun 2021
Guam, Mariana Islands777 contributions201 helpful votes
+1
Booked for Fathers Day weekend. We enjoyed the pool/ beach area the most since our plans were to paddle both days. Tried to book dinner but was already fully booked both nights. The room we stayed in was 1625 and newly renovated to our liking. Had 1 day of breakfast buffet at Prego and the next at Taste. Taste was clearly understaffed the Monday morning as we waited awhile to be seated. Food took awhile to be served as the wait staff mentioned that the kitchen is behind on orders. Tried to order lunch at Mistys Pool Bar but staff was like 25 minutes late. Our lunch took over an hour to come and was served a little under on the warm side, the kids were extremely hungry at the time. Services and staff throughout are always well trained. F&B management clearly needs to step up their game. We really didn’t expect the slow lacking services not to blame the staff as their were on the move trying to accommodate customers. Westin is located a walks away from stores and restaurants as we walked off property both nights to enjoy family dinner. Although keeping a positive mind we always enjoy our stay at Westin, looking to avail Club Lounge privileges once they reopen and as a Bon Voy member always staying on the higher floors with the best view of Tumon Bay is a delight. Our kids were asking about Brick Live since they remembered our last stay before Covid. We’re are hoping in Westin’s full Services to guests soon as things get better with Covid.
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Date of stay: June 2021Trip type: Traveled with family
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Response from The Westin Resort Guam Management, Marketing at The Westin Resort Guam
Responded 5 weeks ago
Dear davey671, Thank you for being a valued Marriott Bonvoy member and taking the time to share your recent experience with us. We sincerely regret that your stay and experience was not up to your expectation, parrticularly with our F&B service. I can assure you that these items will be discussed with our management team and respective departments for our improvement and immediate action. Thank you for bringing your concerns to our attention. We sincerely hope to be given another opportunity to welcome you back to the hotel, and truly experience Westin personal service. If I can be of further assistance for your future stay, please kindly let me know. With Warmest Regards, Sheena Tiamzon-Bocatija Marketing Manager
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Leo Guam wrote a review May 2021
Guam, Mariana Islands43 contributions15 helpful votes
I’ve gone back and shortened my review since the issues with Westin are well documented in previous reviews. There are numerous maintenance issues. A few examples (but not all) are: -A/C does not sufficiently cool -Water is not sufficiently warm, -Towels are scattered throughout the lobby as rains leaks into the lobby during inclement weather. Even one of their highest category accommodations, the two-bedroom ocean front villas don’t fare much better. The rails lining the walkways are well rusted and the wooden flooring around the jacuzzi are so water-logged that plywood is used as patch work from a previous guest who fell through. If you think that’s bad, there’s at least one other villa that’s gotten so dilapidated that it’s been decommissioned from sale. The lack of TLC now goes beyond being an eye sore, it’s become an issue of safety. These issues predate COVID and continue simply because the property has done absolutely nothing but pay lip service to any comments of concern. And this was the property post-refresh, just imagine how bad it was before that. I’ve also had an issue in service in having the stay credited. Thankfully, this was resolved by Marriott who pointed the cause of issue was unsurprisingly, the property. Staying at the Westin Guam was definitely a humbling experience for me. I’ve lost a certain sense of pride in my home and take pause, knowing full well this is the type of product we offer at over 200 a night. Our source markets easily offer a far better product domestically at that price point. They obviously need better, and they certainly deserve better. For Marriott loyalists considering the Westin, consider the Sheraton which also shares the same parent company as the well regarded the Hyatt and Tsubaki Tower. For those not bound by loyalty, there are numerous other properties on the Tumon strip better deserving of your money. If we ever look back and wonder why tourism on Guam hasn’t recovered faster even after all the breakthroughs against COVID, then look no further than the Westin Guam.
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Date of stay: October 2020
Rooms
Cleanliness
Service
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Response from The Westin Resort Guam Management, Marketing at The Westin Resort Guam
Responded 27 May 2021
Dear leoguam, Thank you for taking the time to share your recent experience with us. We sincerely regret that your stay and experience was not up to your expectation especially your concerns regarding the hotel maintenance issues. We are actively working with respective departments and our management team on improvement and immediate action. Thank you for bringing your concerns to our attention. We sincerely hope to be given another opportunity to welcome you back to the hotel, and truly experience Westin personal service. If I can be of further assistance for your future stay, please kindly let me know. With Warmest Regards, Sheena Tiamzon-Bocatija Marketing Manager
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csteets wrote a review May 2021
Jefferson, Colorado166 contributions77 helpful votes
The hotel is decent but it has some issues like the A/C not getting colder than 22 C. The room was fine but the bathroom had seen better days. Mostly maintenance issues. Talking about maintenance issues my room had leaking condensation that leaked into the closet luckily it missed my clothes. This appears to be a common issue at this hotel as the maintenance man showed up with a shopvac to vacuum up the water. I’m staying this week at the Hyatt Regency down the street and oh what a difference. Much better hotel. Time to up your game Westin.
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Date of stay: May 2021Trip type: Traveled on business
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Response from The Westin Resort Guam Management, Marketing at The Westin Resort Guam
Responded 17 May 2021
Dear csteets, Thank you for taking the time to share your recent experience with us. We sincerely regret that your stay and experience was not up to your expectation. I can assure you that these items will be discussed with our management team and respective departments for our improvement and immediate action. Thank you for bringing your concerns to our attention. We sincerely hope to be given another opportunity to welcome you back to the hotel, and truly experience Westin personal service. If I can be of further assistance for your future stay, please kindly let me know. With Warmest Regards, Sheena Tiamzon-Bocatija Marketing Manager
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Michelle S wrote a review Jan 2021
MARIETTA142 contributions87 helpful votes
I am here for a month and the stay so far has been excellent. the staff are super friendly and helpful. I have an ocean front room and the view is stunning. the food on room service is excellent and hot when delivered. I highly recommend this hotel.
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Date of stay: January 2021Trip type: Traveled on business
2 Helpful votes
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valcvm wrote a review Jan 2021
Guam, Mariana Islands7 contributions
Westin Resort Guam was by far the best weekend staycation my family and I had in a while. The hotel had COVID precautions implemented throughout, so we felt comfortable in a safe and clean environment. The room we stayed in was very pleasantly renovated and definitely had that WOW factor, especially compared to the current pictures posted online. The staff was remarkable! They were all very attentive and friendly before and during our stay. Shae at reservations was so knowledgeable and patient with all my inquiries; and so was Victoria at Club Marriott that I am seriously considering a Club Marriott membership. Maria at the front desk (or reservations?) was very accommodating with special requests for my husband's birthday. Sharon at check-in kindly ensured that my room was set up with a small birthday surprise and also had the bed guards I requested for my toddler. Jelen at the Starlight by the pool was an excellent server, and I really appreciated her kind smile and consistently checking on our table. Pilar at check-out verified that my hotel charges were correct and also thoughtfully asked about whether I had a good stay to which I replied: definitely will be coming back again! 
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Date of stay: January 2021
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PRICE RANGE
US$222 - US$390 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin resort guam hotel tumon, westin hotel tumon, westin tumon, tumon westin
LOCATION
Mariana IslandsGuamTumon
NUMBER OF ROOMS
430
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Frequently Asked Questions about The Westin Resort Guam
Which popular attractions are close to The Westin Resort Guam?
Nearby attractions include Biba Magic Theater (0.03 km), JP Super Store (0.3 km), and UnderWater World (0.4 km).
What are some of the property amenities at The Westin Resort Guam?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at The Westin Resort Guam?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Westin Resort Guam?
Yes, free parking is available to guests.
What are some restaurants close to The Westin Resort Guam?
Conveniently located restaurants include Alfredo's Steakhouse, Soi, and Tasi Grill.
Are there opportunities to exercise at The Westin Resort Guam?
Yes, guests have access to a pool and a fitness centre during their stay.
Does The Westin Resort Guam have an airport shuttle?
Yes, The Westin Resort Guam offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Westin Resort Guam?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Resort Guam offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin Resort Guam?
Many travellers enjoy visiting Dulce Nombre de Maria Cathedral Basilica (7.6 km).
Does The Westin Resort Guam have any great views?
Yes, guests often enjoy the harbour view available here.