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3.5
#8 of 16 hotels in Tumon
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Value
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Hilton Guam Resort & Spa, located on the beach overlooking scenic Tumon Bay, is just ten minutes from Guam International Airport. Our rooms and suites offer breathtaking ocean views. Stay active at The Wellness Center or indulge in rejuvenating treatments at SPA ayualam. Dine at award-winning restaurants featuring seafood, Hawaiian fusion, and international cuisine. At the Premier Tower, luxury meets tranquility with recently renovated oceanview rooms designed to enhance your stay. These spacious rooms, with expansive balconies, offer the perfect setting to enjoy the sea breeze and relax in comfort. Standard rooms now feature sleek wooden flooring from the entrance to the balcony, complemented by partial carpeting and a cozy chaise lounge for unwinding while taking in captivating sea vistas. For elevated service, The Tasi offers panoramic ocean views and exclusive benefits like breakfast, nightly cocktails, and a personalized check-in experience in The Tasi Lounge.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
The full ocean view we had was amazing. The life guards and waiters at the 4 pools spoiled the kids! The hotel is very kid friendly and yet still romantic. Indoor and outdoor playground. We had a few issues with the housekeeping and the housekeeping mgr was not addressing our issues at all. After meeting with the actual manager Andre, our housekeeping issues were addressed immediately. The hotel is being renovated which is a great thing because the property is amazing! We even left our cell phone in our room and he found it and sent it back to us in Korea! The Fisherman's Cove was Amazing and I wished we would have ate their more often! They are the best! Thank you Andre again for your hospitality and amazing team!
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Date of stay: January 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonGuam, Public Relations Manager at Hilton Guam Resort & Spa
Responded Feb 3, 2020
Dear 922nicoleb, We would like to apologize regarding your recent stay. Your comments will be shared with our team to better our overall guest experience. Thank you for mentioning Mr. Andre, our Front Desk Manager and that he was a great assistance. We look forward to welcoming you back. Thank you, Hilton Guam Team
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This hotel kinda caters to almost a Air BnB vibe and honestly it’s not to bad. If you an honors member and partake in the free breakfast then you’ll be happy to know they serve the following items..fried/white rice, boiled eggs, tater tots or hash brown triangles, chicken tenders, bacon sausage, mystery meat(spam), random veg, waffles, pancakes, French toast, fried eggs and random omelets… sorry but I got bored by the second week and I was there for about 8 weeks…change up the menu guys dang… also the fridge in the room… waste of space… do better! You can’t fit more than 5 cans and 5 bottles in that thing… heaven forbid you bring home leftovers from dinner… just too small…bathrooms are really nice… wanna take a bath and have 30 spare mins to prep… then this is your room… tub takes 30 mins to fill. Shower flexes it’s dominance by spraying you in hot then cold then hot again temps…lastly parking… wow just freaking wow! Thur-Sat if you move your car you screwed… all the locals coming in for the over priced surf and turf snark your parking right as you leave mind you the bums using the gym do the same as well…all in all… thought it woulda been better…
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: April 2021
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Guam, Other at Hilton Guam Resort & Spa
Responded Jun 3, 2021
Dear davidrad70, Thank you for your comments as they will help improve overall guest service. We look forward to welcoming you back to the hotel. Thank you, Hilton Guam Team
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I had an excellent 4-night stay at the Tumon Bay Hilton hotel. I was told that I would have an ocean view room but it turned out to be a view of the parking lot and the top of one of the Hilton complex buildings. It is ok, I was mostly working while I was there. The room was comfortable and clean. The bathroom in particular felt a bit aged but it was clean and fine. Everything was quiet except for the last night (a Friday), where there was loud music from some event that went on until about 10pm. The Caffe Cino has breakfast, lunch, and dinner and although there were times when I would have liked a heartier dinner to be available on some nights, I was glad to have something in the hotel rather than nothing. I believe the proper restaurant is open on Thursday through Sunday. The beach is short and at high tide there is no beach. This is a place where you would come for the pools rather than the beach. The staff is super friendly and helpful— thank you to them all!!
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
If you are looking for a room that grows mold then you have the right place! I have stayed at this location for over 3 months in the past year and out of the 4 rooms I have had there is massive mold build up in every room. My most recent stay, my luggage was damaged from mold due to the lac maintenance on the A/C system causing the whole room to be damp constantly!
Second if you want to have your lovely time at the pool or breakfast ruined every day by the sounds of a turbo NASCAR leaf blower chasing a single leaf around the patio area for hours this is the spot! The hotel seriously needs electric leaf blowers.
Parking is aweful there is 6 diamond member spots other then that have fun finding somewhere to park and if you can’t find anywhere to park near in the parking lot there is the parking garage but you have to endure the wretched smell of trash going to and from the parking garage.
Lastly forget doing laundry here the dryers will not dry your cloths! And for as expensive as the hotel charges for there coin-op machines you will get damp soggy cloths.
This location does not live up to the Hilton brand and I encourage Hilton Corporate to do a unexpected site visit to see how there brand is being displayed here in Guam
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: December 2021
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marketing Communications, Marketing at Hilton Guam Resort & Spa
Responded Feb 2, 2022
Buenas and Håfa Adai! We appreciate your detailed feedback during your recent stay. Please accept our sincerest apologies for the inconvenience this has caused you. We have taken note of your comments and we assure you that this has been discussed with our team for immediate and corrective action. We hope you will allow us the opportunity to welcome you back at the Hilton Guam Resort & Spa. Si Yu'os Ma'åse' and Thank you.
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all these reviews must be fake because this hotel is terrible! Dirty, smelly, deteriorated condition. Shower is falling apart and the nozzle doesn't point down and leaks onto bathroom floor...alot, everything is dirty, carpet stained, beds are HORRIFIC! mattress is hard, pillows are flat and stinky, no sheet only a comforter. Hello, it's hot as hell here! Let's not talk about the so called restaurants in the hotel...yuuuck. at least the 12 in. fridge is big enough to store food so you're not buying their WAY overpriced disgusting food constantly. That was sarcasm. I'm here for work so I'm not nearly as furious as i would be if i came on vacation and saw this dump. And the service people I've dealt with weren't rude really, they just ignored us. They could have sold me five or six drinks at the bar along with the nasty burger i ate if only they bothered with some customer service. Instead i left after one cause i couldn't get the time of day. I've stayed in some bad ones but none that cost this much for such crap! Shame on the management.
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Date of stay: March 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonGuam, Public Relations Manager at Hilton Guam Resort & Spa
Responded Mar 11, 2020
Dear 248cak, We would like to apologize regarding your stay. Your comments will be shared with the various departments so we may improve our overall guest satisfaction. Thank you, Hilton Guam Team
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This hotel offers the guess a real like resort feeling. The staff are always ready to help you. It has several restaurants inside the facilities. I have been in other hotels in Guam due to lack of availability in the Hilton but no other compares to the Hilton in quality, cost, location and service.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonGuam, Public Relations Manager at Hilton Guam Resort & Spa
Responded Feb 16, 2020
Dear Cesar V, Thank you so much for you kind recognition of our Hilton team. Thank you for choosing to stay with us and we are glad that you enjoyed your stay. We look forward to welcoming you back to the hotel. Thank you, Hilton Guam Team
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Best: friendly staff who remembered names and were chatty as well as helpful.
‼️ Worst: at checkout the front desk attempted to charge me $425 for early check in! 😱🤯 Instead of correcting the error (it was probably $35), they continued to try to up charge me. I was being helped by Bella and her supervisor Mariko. Mariko got on the phone, not knowing I spoke Japanese, and had an erroneous conversation and decided not to correct the price. She hung up and told me they would allow me to pay $270. I refused. I needed to leave so I ended up paying $100. Absolutely absurd, especially when you consider the cost per night averaged $250, and this is a 3 star hotel experience. 5 star hotels do not charge this much for early check in. Appalling behavior, which should be rectified once the holiday ends and the Hilton customer service hotline is back up.
There is one flat sheet that doesn’t fit the bed so the mattress is exposed.
The guests in the room next door could be heard as though they were in the same room.
The power went out one night during rain, no lightening, it was odd.
The food is terrible. Do not eat the hotel food at any of the restaurants. It is overpriced and bad tasting/quality. NYE we tried to enjoy dinner at Roy’s. It was a set menu. You’d probably pay $35 at a chain restaurant like Applebee’s or Outback for this meal. It cost $135 a person, not including drinks. The free entry with a dining receipt to the NYE party was not given as advertised.
There isn’t a beach. It’s a small swatch of fake grass that has two very slippery staircases into the water. The outdoor staff is the highlight (thanks JP). You can swim or walk through the water to the public beach, which is nicer. Pools needed cleaning. Hot tub was actually too hot, a problem I’ve never come across before. You have to get a wristband for the pool each day and sign for towels.
Honestly don’t spend any time in the hotel other than to sleep.
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Date of stay: January 2023Trip type: Traveled as a couple
Room Tip:Ensure you call in advance of arriving early and don’t get swindled by greedy front desk...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marketing Communications, Marketing at Hilton Guam Resort & Spa
Responded Jan 3, 2023
Dear Lizzieb904, Buenas and Håfa Adai. Thank you for taking the time to share your feedback. We are sad to hear of your unsatisfactory experience and would like to express our sincere apologies. Please know that your comments have been shared with team leaders at relevant departments for corrective action and improvements. The team takes a lot of pride in making each guest’s experience as pleasant as possible and your feedback is very much appreciated for us to do better. We hope you will allow us the opportunity to welcome you back and create a better experience for you. Si Yu'os Ma'åse' (Thank you). Kind Regards, Hilton Guam Resort & Spa Team
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Hilton Guam is the best on island. Very friendly and welcoming atmosphere. The resort is clean and beautiful with spectacular views. Even tho it’s about a mile from the malls and shopping center the location is ideal for peace and quite away from the hassle and bustle of the small city. Internet connectivity is high speed when conducting business activity. I highly recommend Hilton Guam on your visit to this awesome island.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: February 2020
Value
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonGuam, Public Relations Manager at Hilton Guam Resort & Spa
Responded Feb 24, 2020
Dear jamierayabad, We are glad that you enjoyed your stay with us and that you would recommend us to others. Thank you for complimenting our beautiful views. We look forward to welcoming you back to the hotel and to the island. Thank you, Hilton Guam Team
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The experience was great! Friendly staffs, very welcoming. The beds, too FIRM, back aches like crazy wouldn’t recommend it unless you bring your own bed topper. The parking is terrible, it’s always full. Hilton needs to designate check in guests parking ONLY and other guests parking at the garage.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: April 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Guam, Other at Hilton Guam Resort & Spa
Responded Apr 25, 2021
Dear argyruv, Thank you for your comments on Trip Advisor and for recognizing our friendly staff. We look forward to welcoming you back to the hotel. Thank you, Hilton Guam Resort & Spa team
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The premium tower has reopened at the Hilton Guam Resort. Hurrah!!! Diamond members can get a nice room upgrade again. It was closed for over a year due to COVID-19 The executive lounge is still closed however. Diamond members get the breakfast buffet downstairs which is open for dining to include outdoor patio seating
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Guam, Other at Hilton Guam Resort & Spa
Responded Aug 19, 2021
Hi KahalaK, Thank you very much for your comments. We are glad that you enjoyed your stay and look forward to welcoming you back. Thank you, Hilton Guam Resort & Spa
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I actually didn’t like exec lounge as the food wasn’t so good. And it was more or less the same every day. I stayed in the presidential suite and the view was good. It’s a bit of walk to the main part of downtown so it’s best to rent a car if you are going to stay at Hilton. Sorry I don’t know much about local sim but free wifi was available in many locations.
There are more places to choose from in the Tumon area.
PRICE RANGE
₱11,950 - ₱14,097 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton guam hotel tumon, hilton hotel guam, hilton international tumon, hilton tumon, tumon hilton
LOCATION
Mariana IslandsGuamTamuningTumon
NUMBER OF ROOMS
646
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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