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Lotte Hotel Guam

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185 Gun Beach Road, Tumon, Guam 96913-4202 Mariana Islands
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (459)
360
Panoramas (65)
Room & Suite (331)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 13/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Lotte Hotel Guam
Updated 13/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 19 hotels in Tumon
Location
Cleanliness
Service
Value
Travelers' Choice
LOTTE HOTEL GUAM, where luxury and elegance greet you the instant you step inside. This splendid 5 star hotel sits on beachfront prime property with gorgeous views of Tumon Bay Beach. It is conveniently located within walking distance to Pleasure Island, the tourist district of Guam where fabulous restaurants, cafes, and shopping centers are nearby and within an easy reach. Our magnificent lobby and unique terrace overlooking Tumon Bay will give every guest an awesome feeling of belonging. All of our 222 guest rooms are comfortably and stylishly designed and decorated with contemporary furniture. Especially tower wing will be transformed by a world famous designer HBA. Combine the wonderful hotel facilities with our exceptional service by our excellent and professional staff, each guest will experience hospitality as its finest.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Airport transportation
Business Center with Internet Access
Wifi
Hot tub
Infinity pool
Outdoor pool
Restaurant
Breakfast buffet
Swimup bar
Poolside bar
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Non-smoking hotel
Clothes dryer
Self-serve laundry
Washing machine
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Safe
Refrigerator
Flatscreen TV
Bidet
Seating area
Telephone
Bottled water
Clothes rack
Iron
Bath / shower
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Ocean View
Languages Spoken
English, Japanese, Korean
415Reviews21Q+A25Room tips
Traveler rating
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Popular mentions
davey671 wrote a review Mar 2021
Guam, Mariana Islands777 contributions201 helpful votes
+1
Kudos to the staff. From reservations, front desk, F&B, housekeeping and poolside everyone was well trained, friendly and courteous. We checked in for the weekend and really enjoyed our stay. Check in, the lady at front desk assisted us with our belongings as we used the trolley to load up, she went of her way to follow us outside and even watched our daughters while I went to park my car. Room - extremely clean to our surprise. A/C was very cold even on low setting, this is how we like it. We got the chill box replaced with a compressor type as we stocked a lot of water, Marfel from housekeeping replaced in a jiff. Pool Beach - very enjoyable, with a great look into Tumon Bay as we enjoyed the sunsets in the infinity pool. Access to the beach is like a 2 minute walk away with soft smooth sand to relax your feet. Cabana - the luxury to enjoy your lunch in a closed or open door setting with a flat screen TV, ceiling fan and A/c, we enjoyed the ambiance while looking out into the pool area. The lounge & deli, has affordable set lunch boxes to go. We enjoyed ordering our lunch and beverages staff was very courteous all 3 days we were there. Overall things went very smooth from booking, check in/ out. You will get that family friendly greeting from each staff member just walking passed them. Kudos to each and every staff member who made our stay a home away from home visit.
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Date of stay: March 2021Trip type: Traveled with family
1 Helpful vote
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Response from LotteGuam Hotel, Other at Lotte Hotel Guam
Responded 8 Mar 2021
Dear davey671, Thank you for staying with us and for taking the time to leave a review. We are delighted to hear about your positive experience while enjoying our hotel. Here at LOTTE HOTEL GUAM, we are committed to providing the best facilities and accommodations on island. Your kind message has been shared with our team and we are truly appreciative. Thank you again for your feedback and we look forward to welcoming you again. Warm regards, LOTTE HOTEL GUAM
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Bigofireball wrote a review Mar 2020
Dededo, Mariana Islands45 contributions22 helpful votes
We had a lovely stay! The rooms was very comfortable with an amazing ocean view. The staff was extremely friendly and accommodating, Rosemary at the lounge was especially kind and helpful. Would love to stay there again.
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Date of stay: March 2020
Value
Rooms
Service
1 Helpful vote
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Response from GuamLotteHotel, Manager at Lotte Hotel Guam
Responded 1 Jun 2020
Dear Bigofireball, Thank you for taking the time to leave a review and for choosing LOTTE HOTEL GUAM. We appreciate your feedback and will be sure to share the message with our staff. It would be great to welcome you again in the future for another amazing experience. Best regards, LOTTE HOTEL GUAM
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Pengsoo0808 wrote a review Mar 2020
4 contributions4 helpful votes
Lotte hotel is not located in the centre, but it is a walking distance and there were free shuttle buses as well. Very clean and quiet. I loved the environment. But I was not happy with the management. I sent an email for inquiries 3 times, but I received only 1 reply and it took more than a week to receive, therefore, I had to ask when I arrived at the hotel, but again there was no communication between staff, when I checked in, I have been told I would get an answer later, but when I asked afternoon to the other staff, the staff did not know anything about my inquires. It was quite disappointing. And one more, I booked and paid 3 rooms for 9 people. But when I was given for Cabana ticket it was only 4 tickets which only 8 people can use. I asked I paid for 9 people but how come I was give for only 8 people, the staff said the tickets were only complimentary, they did not have to give ticket for 9 people and if 9 people want to use,I have to pay $10 extra. I paid more than US$4,000 to stay this hotel…. But they still wanted me to pay another $10…. if anyone wants to contact them, call them, it would be easier to get through And travel with even-numbered not odd-numbered.
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Date of stay: February 2020
1 Helpful vote
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Response from GuamLotteHotel, Manager at Lotte Hotel Guam
Responded 5 Mar 2020
Dear Pengsoo0808, Thank you for choosing LOTTE Hotel Guam and for taking the time to leave a review. We apologize for the inconveniences you had experienced and assure you that we will be looking into the issues mentioned. Your feedback is important to us as we strive to provide the best service to all our guests. We hope for another chance to welcome you again in the future. Warm regards, LOTTE Hotel Guam
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Keoni S wrote a review Feb 2020
1 contribution
Aloha, Corina and lotte staff was outstanding in giving myself and crew an experience that will be hard to match! Lotte staff have what it takes to make a guest feel at home and to feel the warm genuine hospitality! Please inform your staff to keep up the awesome work and continue to create memories for your guest! Mahalo nui loa
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Date of stay: February 2020Trip type: Traveled on business
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Response from GuamLotteHotel, Manager at Lotte Hotel Guam
Responded 20 Feb 2020
Dear keonis819, Thank you for staying with us and for taking the time to share your experience. We are happy to hear that you have received a great level of service from Carina and our LOTTE Hotel Guam team. Please be assured that we will share your message with them. Your feedback is important to us as we strive give the best service on island. We hope to welcome you again in the future. Warm regards, LOTTE Hotel Guam
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Josh I wrote a review Feb 2020
1 contribution
Very clean and nice property. The staff here is amazing. They are very professional and accommodating. We are always greeted with a smile and they take every opportunity to extend a helping hand. The amenities here are great too. Can’t wait to come back.
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Date of stay: February 2020Trip type: Traveled on business
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Response from GuamLotteHotel, Manager at Lotte Hotel Guam
Responded 20 Feb 2020
Dear 329joshuai, Thank you for choosing LOTTE Hotel Guam, and for taking the time to leave a review. Here at LOTTE Hotel Guam we strive to ensure all of our guests have the best experience, service and facilities. It is great to know that those expectations have been met. We look forward to serving you again in the future. Warm regards, LOTTE Hotel Guam
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PRICE RANGE
US$200 - US$372 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
guam aurora resort villa hotel tamuning, guam aurora resort villa and spa, guam aurora hotel, guam aurora tamuning
LOCATION
Mariana IslandsGuamTumon
NUMBER OF ROOMS
222
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Frequently Asked Questions about Lotte Hotel Guam
Which popular attractions are close to Lotte Hotel Guam?
Nearby attractions include Biba Magic Theater (0.3 km), Taotao Tasi the Beach BBQ Dinner Show (0.4 km), and Tagada Amusement Park (0.4 km).
What are some of the property amenities at Lotte Hotel Guam?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Lotte Hotel Guam?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Lotte Hotel Guam?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Lotte Hotel Guam?
Yes, free parking is available to guests.
What are some restaurants close to Lotte Hotel Guam?
Conveniently located restaurants include Capricciosa, Pacific Place, Outback Steakhouse, and Toh-Lee Restaurant.
Are there opportunities to exercise at Lotte Hotel Guam?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Lotte Hotel Guam have an airport shuttle?
Yes, Lotte Hotel Guam offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Lotte Hotel Guam?
Yes, self serve laundry and a clothes dryer are offered to guests.
Does Lotte Hotel Guam offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Lotte Hotel Guam?
The staff speaks multiple languages, including English, Japanese, and Korean.