Hospitality good towels took two days and breakfast was great swimming pool was great but not clean enough good sanitation system servers for breakfast had great hospitality malls was close by and the parking sucks
Great, helpful, and friendly staff! Rooms were nice and clean. Great hotel, even for a stay-cation. Didn’t care for the free breakfast...but who am I to complain about something free. I just didn’t like it. Pool and gym reservations were easy to make, and so was requesting towels and toiletries. Other than that, had a great time!
This hotel is in a convenient location for our purposes, which was to visit a relative in Wapaihu and a ceremony at Barber's Point base. It is attached to a the Kamakana Al'li shopping mall, and there are plenty of places to eat just steps away from the hotel. The staff is incredibly friendly. The hallways are wide and well-lit. Due to COVID protocols there is no daily room clean, but that's OK, I like it better that way. For a long stay, you can schedule your cleaning day(s), or you can have it cleaned on request. You can put your towles & wastebaskets out in the hallway daily, to be removed & emptied. Clean towels/linens are available on request when you need them. I was a bit disappointed because I booked 2 queen accessible and got 1 king + sofa bed accessible, but OK. The sofa bed is uncomfortable, mostly because they went with the spring mattress rather than the memory foam. It gets inrcreasingly more uncomfortable the longer you stay. Since I stated mobility issues upon booking and on the phone, I don't know why they put us in the room furthest away from the elevator. At least it was extra roomy. There is no bureau with drawers to unpack your stuff, but there's a little pantry-like cabinet under the TV that has some slide out baskets. The closet has shelves for those not in wheelchairs to put your things in. The hanger bar is low, so you cannot hang up any long dresses (if you need to), and really only practical to the wheelchair bound. They could have set the shelves back a bit and added a higher bar. There is no microwave in the room, which I consider a negative, since I might want to re-heat leftovers, cook a convenience meal, or top off warm a food delivery order. The room & bathroom did not have enough hooks to hang things and no towel rack in the bathroom to hang up towels. the hooks it did have were too low. not everyone who has mobility issues is confined to wheelchair, and some that are may travel with caregivers, so some hooks should be at higher heights to accommodate people not at wheelchair height. I bought command hooks to use during my stay--easily removable and I can put them where I need them. The bathroom door was a slider that was heavy and not quite level, so the door wouldn't stay closed. It kept sliding open, which was a BIG annoyance, especially since the toilet is on the complete opposite side of the room from the door and you cannot just stretch out your arm to re-close it. I thought an accessible room would have walk in shower, not tub, especially since I specified we had difficulty lifting legs to get in tub. They did have a handheld shower and a there was a drain in the middle of the bathroom floor. That drain might look convenient and be a requirement for an accessible room, but it's dangerous, since if the floor gets wet, it beomes extremly slippery--and since nothing dries in the bathroom, you will be using all your towels to mop the floor. It would have been better just to have a roll-in shower, along with the extra drain and, perhaps, some non slip strips on the floor. There is absolutey no bathroom ventilation - steam doesn't dissipate, odors stay, nothing dries, mold forms. Hawaii has no building code that requires a ventilation fan in an unwindowed bathroom so as to have air movement to circulate stagnant air/germs out. It is, however, common sense for a hotel to do so. If cleaning staff were dong their jobs well, there would be no mold, yet there was mold under the toilet rim, under the bathroom shelf and around the grab bars in the tub. Upside: there is more than average amount of accessible rooms, room had PLENTY of outlets & USB ports at various locations in room. Now we need to talk about breakfast. The breakfast area was cleen and large enough to accommodate those who chose to eat there. Normally, it's a self-serve mini buffet, but due to COVID protocols, they had staff members preparing the breakfast plates. They were very fast and efficient in doing so. They had a daily menu posted. The menu was, of course, very limited but they did have most of the basics. Overall, the place was clean, convenient, reasonably priced, and friendly. I would probably stay here again (as I said, it was convenient to where I needed to be and not a lot of options there), but I wouldn't take an accessible room and I would make sure I got the 2 queens I wanted and not a sofa bed & a king.…
New and quiet location located at the edge of an outdoor shopping center with close by food land supermarket. Easy access to freeways. Friendly accommodating staff. Only problem encountered was our pool reservation was cancelled last minute due to unscheduled maintenance.
This hotel has one of the best locations I could ask for. It’s away from the hustle and bustle that is Waikiki. And although it’s on the west side of the island, it’s located on the same property of a shopping mall with multiple dining and entertainment options. It’s even nearby a local grocery store and a few minutes away from Costco and a couple of other shopping centers. The staff is always friendly and willing to help make your stay more comfortable. This was the perfect escape for us!