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The Westin Ka'anapali Ocean Resort Villas

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6 Kai Ala Drive, Lahaina, Maui, HI 96761-5915
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Traveler (3140)
Room & Suite (634)
Pool & Beach (572)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 21/07/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Ka'anapali Ocean Resort Villas
Updated 21/07/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#25 of 34 hotels in Lahaina
Location
Cleanliness
Service
Value
GreenLeaders Silver level
The Westin Ka'anapali Ocean Resort Villas offers convenient access to whale watching, snorkeling, sailing, windsurfing, and scuba diving in Lahaina, Hawaii. Popular attractions like the Maui Ocean Center and Kahekili Beach Park are nearby. Enjoy four resort pools and waterfalls, three distinctive restaurants, plus a pool bar as well as a fitness center and full-service spa. At the end of an exciting day, settle into versatile studios and one- and two-bedroom villas with signature Heavenly® Beds, washer/dryers, fully equipped kitchens, and balconies. Our resort promises a memorable stay in Lahaina, Hawaii.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Entertainment staff
Kids pool
Valet parking
Paid public parking on-site
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fitness classes
Sauna
Restaurant
Breakfast available
Snack bar
Shuttle bus service
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
BBQ facilities
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Air conditioning
Additional bathroom
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Private balcony
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / closet
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
On-demand movies
Radio
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
English
5964Reviews233Q+A100Room tips
Traveler rating
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Tracy L wrote a review Yesterday
Long Beach, California132 contributions209 helpful votes
We have come here as Westin Vistana Timeshare owners for the past 15 years because we have relatives that live on the island. This last time though was the absolute worst. Booked an Oceanview unit that only had tree views almost completely blocking the ocean "glimpse". The pool area is utter pandemonium in the summer. DO NOT expect a quiet relaxing time with hundreds of screaming brats everywhere. People reserve the lounge chairs every single day early in the AM with no one to enforce the rules. The units do not have smart TV's. Come on!!!! It's 2022 and we can't stream any Netflix, Amazon, Hulu etc. The big reason for this is that their WiFi internet system is just a complete pile of crap. When it works at all, it is ridiculously slow and commonly, it's completely non-existent. Good Luck if you have to do some work while on vacation.... Lastly, DO NOT DO NOT DO NOT ever consider buying a timeshare interest here. Look up the website of Timeshare Users Group and buy on resale from the tons of disgruntled owners trying to get out of their bad investment. Besides, the sales agents will try to tell you what a wonderful "investment" this is and it's definitely NOT. (Think of a new car losing value as you drive it off the lot and multiple by 10). As a "4-Star Elite owner" with Vistana, I got absolutely ZERO benefits and recognition when I stayed there.
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Date of stay: August 2022
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Carl M wrote a review 15 Sep
14 contributions12 helpful votes
Worst customer service ever and a lot of very bad “views”!!!!!!!! Check-in is an absolute nightmare. This Westin went from a 9 out of 10, to a 2 out of 10 in only ten years. We come here almost every year as owners because we love snorkeling in front of the hotel and Maui, and we USED to love this Westin! First 5 years (5 stays), I would give it a 9 out of 10. We used to be assigned rooms above the third floor which faced the Main (South) Pool, and had partial ocean views. After the first 5 years, we were always given literally the WORST rooms in the entire resort- rooms that were UNFIT for any guest. The resort rooms also have a major cockroach and spider problems as well. Every time we come here now: 60-to-90-minute check-in wait in the hot lobby. Why? This is during the week. Even a 10-minute wait is unacceptable for a resort with this price point. The resort has been grossly understaffed, particularly in the lobby for many years. Our room was not ready last October 2021- 2 hours late, and we had groceries that valet had to put into a hotel fridge. We were not comped at all. I can check into a very shoddy motel immediately- why is the lobby so slow here? We used to be given rooms 3rd floor and above that faced the South Main Pool with some ocean view. Now we are given first floor rooms with a "view" of the parking lot (Building 3, Rooms 00-15) with no sunlight at all, and people can look directly into your room. We were also assigned a room on the 2nd floor? (Building 2, 2330) with a direct view of an huge AC unit. We refused to be in that room because of the "view" and very loud industrial noise. We were assigned to another horrible room Building 3, Room 05? which had a view of the parking lot and big metal shipping container dumpsters all over the parking lot. The dumpsters have been there for many months. Atrocious. We saw no construction at this hotel during our stay, but something noisy was going on outside. We noticed the past years, that many of the trees are now totally overgrown, and are blocking MANY ocean views. The manager and corporate need to look into removing these trees. People come to Maui for an ocean view hotel room, and not to have their views and sunlight blocked by unnecessary trees. We were also given a room on the first floor (Building 2, 20) that was literally a couple of feet from the Shuffle Board court. People started playing at 6:00 a.m. sharp, slapping noisy plastic discs around, with screaming kids on the nearby play structure. The noise is unacceptable, especially at 6:00 a.m.. The play structure should not be opened until 8:00 a.m. and the shuffle board needs to go- it’s too loud! Last time we were there, an employee stole our personal pool towel, which looks NOTHING like the hotel issued pool towels. We found out that other people had their items (goggles, snorkeling gear) stolen as well. I believe this Westin used to issue wrist bands to guests to use the pool and waterslide. I see several non-guests using the pool area now- local kids and teens who are dropped off by parents who drive away. They are not supervised- screaming and throwing hard footballs around the pool where elderly and small children are. I am fed up with the lack of customer service, theft, check-in waits, non-guests using the facilities, along with terrible rooms (many with no sunlight or views of the parking lot, AC unit!). I also hate the common "front door" for two connecting rooms with paper thin walls. Don't stay in Building 4- which is mostly blocked by Building 3. The only pluses are the kitchen and laundry in the room, snorkeling out front, and the free shuttle between resorts.
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Date of stay: October 2021
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Marriott Vacations Worldwide, Other at The Westin Ka'anapali Ocean Resort Villas
Responded 1 week ago
Carl, we apologize for your disappointment with your room location and for your frustration with check-in. We appreciate your comments to share with the appropriate departments. If you are still on premise, please feel free to speak with a manager at the front office so that they may address some of your concerns.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
H5496DKandreak wrote a review 13 Sep
Phoenix, Arizona19 contributions2 helpful votes
We had the most amazing visit here , everything was perfect from check in (thank you PJ for making us feel welcome and putting away our luggage and groceries!!) the location cannot be beat right on the ocean ,making it one of the most relaxing trips we have had plus everything you need to do a little cooking or grilling , the best snorkeling right outside our room. Thank you so much for a perfect stay!!
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Marriott Vacations Worldwide, Other at The Westin Ka'anapali Ocean Resort Villas
Responded 1 week ago
Aloha and Mahalo for your review of your recent stay at the Westin Ka'anapali Ocean Resort Villas. We are happy that you had an amazing stay! We are happy to hear PJ provided excellent service and assisted with your luggage and groceries. We appreciate the feedback and hope you will come back back for another enjoyable vacation. Mahalo!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michael Denis M wrote a review 12 Sep
Castlewellan, United Kingdom338 contributions189 helpful votes
Yes, it’s principally a timeshare resort, and it’s easy to be hyper-critical of timeshare, but come here to see the benefits of this kind of vacation. Fully equipped villas with kitchens, washer/dryers - all at Oceanside. A complex surrounded by pools, bars and restaurants. Several exercise facilities and a spa, to boot. There’s a shuttle to nearby restaurants and to the old whaling town of Lahaina (free). All on the beautiful Island of Maui. If a Beach Holiday is your ‘thing’, then being right on Ka’anapali Beach with great swimming and snorkelling cannot be bettered. The staff is truly exceptional and if you come here and don’t like it, I suggest you need to see a doctor!!!
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Date of stay: September 2022Trip type: Traveled solo
Room Tip: A rental car to see the delights of the Island would be a bonus.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Marriott Vacations Worldwide, Other at The Westin Ka'anapali Ocean Resort Villas
Responded 1 week ago
Mahalo for choosing to visit the Westin Ka'anapali Ocean Resort Villas. We're glad to hear you had an amazing stay! We appreciate your feedback and hope to see you again on a future visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tam Ed S wrote a review 11 Sep
Yorba Linda, California1 contribution1 helpful vote
We have been owners at this resort for over 20 years. We decided to spend the money and bought an oceanfront villa. We have generally enjoyed the experience every year but be warned that you have to make a reservation a year in advance to get the date you want. This year we arrived and we’re given the wrong room. Our ocean front was actually a room on the side of the building facing the pool. We assumed the error would be corrected and we would be moved to an oceanfront but after waiting over two hours and speaking to two levels of managers, we were told this was the room we had reserved even though my confirmation says ocean front. We were told this room has been designated ocean front and they would not help us. The room is smaller than an ocean front. It’s balcony is smaller than an ocean front. And as noted, it does not face the ocean. The resorts attitude has been completely that it is our fault and offered no resolution other than repeating this is the room you reserved. After 20 years plus, this is no way to treat a loyal owner and we can only recommend being very very careful about spending a lot of money on a room at this resort. And don’t expect good customer service once you get here.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Marriott Vacations Worldwide, Other at The Westin Ka'anapali Ocean Resort Villas
Responded 2 weeks ago
We appreciate your review and feedback. We are truly sorry we were unable to provide a desirable ocean front room as the room you were assigned is designated an oceanfront. We hope your next visit will be enjoyable. A hui hou!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
amanda w wrote a review 1 Sep
3 contributions2 helpful votes
The video and pictures below tell all. This is what is considered a waterview! The odor from the trash storage and cigarette smoking area was the most disgusting and foul smell I've encountered. If they are really trying to convince people to buy a timeshare here they need to try harder. I would never purchase or stay here, even if it was given to me for free.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Marriott Vacations Worldwide, Other at The Westin Ka'anapali Ocean Resort Villas
Responded 3 weeks ago
Amanda, we apologize for your disappointment with your room location. We appreciate your feedback and thank you for sharing your review.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
nwryguy wrote a review Aug 2022
Portland, Oregon7 contributions1 helpful vote
The hotel is nice but some of the staff were just horrible. The pool staff spent more time talking to each other or on the phone than trying to help. That included the people working the towel station and the individuals coming around for drink and food orders. I understand finding good employees can be hard but they are a representation of your experience
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Marriott Vacations Worldwide, Other at The Westin Ka'anapali Ocean Resort Villas
Responded 3 weeks ago
Mahalo for providing your review of the Westin Ka'anapali Ocean Resort Villas. We are disappointed to learn that you found your experience lacking this time around with our staff. We appreciate you sharing your feedback and comments and will be shared with our resort leadership team. We hope to provide a much better visit the next time you return!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DeAnna L wrote a review Aug 2022
1 contribution
My facial done by Suji on 8/19/22 was amazing!! She did an amazing job and really took her time. She also provided some helpful skin care tips. I recieved the 50 minute organic facial. My skin felt like new and was baby soft when I left.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Marriott Vacations Worldwide, Other at The Westin Ka'anapali Ocean Resort Villas
Responded 4 weeks ago
Mahalo for choosing to visit the Westin Ka'anapali Ocean Resort Villas. We're glad to hear your facial done by Suji were amazing! We appreciate your feedback and hope to see you again on a future visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Megan K wrote a review Aug 2022
2 contributions2 helpful votes
We enjoyed our stay here. Our kids, ages 8 and 11 loved the pool and pirate pool. The room was very clean. The grounds were nice and the pool bar was also good. Our only complaint was that it was hard to get lounge chairs close to the pool. If you have kids and want good seats, you have to get down there really early and you can't leave your stuff or the towels will get taken by the pool staff. On one day, there was literally no chairs available anywhere. Most of the lounge chairs in the best locations required you to pay extra. I hate that. Especially when there was a lack of chairs in general. We spent our entire stay sitting on the ground. Other than that, we enjoyed it here and would still come back.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Andrew D wrote a review Jul 2022
1 contribution2 helpful votes
+1
Strike 1: Arrived 7:00pm with two villas reserved. Was told our teenage children had to stay on the other side of the resort. Strike 2: my wife and I entered the room to find dead cockroaches (I hope) and poison bait traps in the middle of the kitchen floor. Strike 3: When told pest problem was taken care of, very next evening returned from dinner out to find more bugs crawling around. Strike 4: was told our only option we had to pack up all of our things and move to a tiny room. Again assured bugs would be taken care of. Two more nights of bugs… Just received folio and no compensation was given. Will have to take legal action as my Maui experience was ruined.
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Date of stay: July 2022Trip type: Traveled with family
Room Tip: Ask for guarantee that room will be bug free or room will be free.(which is what you would expect...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Marriott Vacations Worldwide, Other at The Westin Ka'anapali Ocean Resort Villas
Responded 11 Aug 2022
Aloha Andrew, thank you for your review of your recent stay at The Westin Ka'anapali Ocean Resort Villas. We are sorry to hear about your disappointment with your experiences. You are welcome to contact a manager at Customer Advocacy by calling 800-860-9384 or email customer.advocacy@mvwc.com. We thank you for giving us a try and hope to provide a better experience in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$760 - US$942 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin kaanapali ocean resort villas hotel lahaina, westin kaanapali ocean resort villas, westin lahaina, westin ka anapali ocean hotel, westin villas maui, lahaina westin, westin maui villas
LOCATION
United StatesHawaiiMauiLahaina
NUMBER OF ROOMS
505
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Frequently Asked Questions about The Westin Ka'anapali Ocean Resort Villas
Which popular attractions are close to The Westin Ka'anapali Ocean Resort Villas?
Nearby attractions include Kahekili Beach Park (0.3 km), Myths of Maui Luau (0.7 km), and Huaka'i Luau Maui- Journey Through Polynesia (1.0 km).
What are some of the property amenities at The Westin Ka'anapali Ocean Resort Villas?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Westin Ka'anapali Ocean Resort Villas?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Ka'anapali Ocean Resort Villas?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Ka'anapali Ocean Resort Villas?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to The Westin Ka'anapali Ocean Resort Villas?
Conveniently located restaurants include Duke's Beach House, Slappy Cakes Maui, and Soup Nutz & Java Jazz.
Are there opportunities to exercise at The Westin Ka'anapali Ocean Resort Villas?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Westin Ka'anapali Ocean Resort Villas have an airport shuttle?
Yes, The Westin Ka'anapali Ocean Resort Villas offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Westin Ka'anapali Ocean Resort Villas?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to The Westin Ka'anapali Ocean Resort Villas?
Many travellers enjoy visiting Old Lahaina Courthouse (6.7 km), Lahaina Jodo Mission (6.3 km), and Wo Hing Temple Museum (7.0 km).
Does The Westin Ka'anapali Ocean Resort Villas have any great views?
Yes, guests often enjoy the ocean view available here.