This hotel provided exceptional service, clean, and food was great. The pool was large enough to accommodate all guest without feeling crowded. We would highly recommend staying at their property on your next stay in Maui.
Booked a package through Costco… great price and value for an ocean front room with airfare, rental car, free breakfast buffet for 2 per day and a $250 dining credit included. Our family of 4 loved our week long stay at the Hyatt! I spent months researching resort reviews before selecting the Hyatt which seemed to have the most consistent positive reviews and most of our “must have” features when selecting a hotel. Here are some things we loved about this resort: 1. Two Queen beds. Most other hotels had doubles. 2. Fantastic storage space for 2 adults and two teenage girls. There was plenty of closet space as well as lots of drawers for us to completely unpack all of our luggage and hide the suitcases under the beds. This is unique feature for most standard rooms. It really helped us feel completely settled in and was so nice not to be tripping over 4 pieces of luggage in our rooms. 3. Great bathroom with lots of shelf’s to put away 3 girls makeup bags and toiletries. Lots of counter space and more storage under the sinks too. Mirror was well lit and we enjoyed that the shower and toilet were in a separate room so hubby could shower and not steam up our mirror! 4. The hotel grounds are beautiful and the pool is open 24hours and heated! Not super warm but nice enough that it was still refreshing in the heat and no goose bumps! Many other hotels do not heat their pools. The pool slide was fun. Pool service was always friendly. Sometimes we had a longer wait than ideal because they were busy but our servers were always friendly and pleasant. We rented a cabana one day and a day bed another day so we had zero pressure of coming down early to find chairs. The cabana day was awesome. Beautiful and relaxing view of the ocean. We even left a few times for a beach walk and a Lei making class. It was nice to come and go and have a home base to order food and drinks and nap in the shade. They do provide 4 extra lounge chairs you can pull around the side of the cabana if you want to get some sun as well. A couple other days we would come out early and grab a couple chairs without issue. If you came out later in the morning it would definitely be more challenging to find chairs but even on the days we came out in the afternoon, we always found something, even if it was further away from the pool. 5. We loved that you could walk to whalers village. About 15 min from Hyatt. We got sick of sweating so a couple times we just Uber’d over and that was quick and easy. My girls loved shopping there. We really enjoyed eating at Monkeypod and Hula grill. We also did the Sea Maui dinner cruise which takes off from there, so this was a very convenient location. 6. We enjoyed the convenience of the pool towel kiosks around our hotel. This was a super easy way to grab and dispose of our daily towels. Very efficient system! We also liked that they give you a wristband you wear that serve as a waterproof room key. 7. The staff were helpful and friendly and the hotel grounds were gorgeous. We would let our teens walk around on the resort together and always felt safe. We loved the birds and penguins and the girls loved having the shaved ice on site as well as the convenient gift shop for quick snacks. We loved the coffee place too. Sometimes there were long lines but they moved quickly. We often enjoyed some delicious pastries and specialty coffee on our room balcony in the morning. 8. Location is great. We could walk if we wanted to whalers village but on a couple days we took our rental car to Lahaina, to the Surfing Goat Farm in Upcountry, to the Costco food trucks, and Fleming Beach. 9. Great staff. Our bellman gave us a full tour of the property after we checked in. We loved getting the fresh Leis to wear. We were pleasantly surprised that they had left fresh flowers and a card on our beds to celebrate our 25th anniversary. Such a nice gesture many hotels don’t offer anymore. Other observations : 1. Yes the beach area is pretty narrow right in front of the hotel. A fact many other reviewers have already mentioned. But honestly, you can just walk 5-10 minutes to your right and find great beach spots very near our hotel. The beach front issue was not a dealbreaker for us, especially with all the other outstanding features the Hyatt offered. 2. We loved our ocean front room. The views were spectacular. We were on floor 15, which is actually the second floor of the hotel. We were in the center tower in the middle of the resort, directly over the pool and special event lawn area. Some have complained about the noise level from weddings, etc. We stayed 6 nights (Tuesday through Monday) and encountered this issue one night only. There was a corporate sales award event that was extremely loud … they had loud drums with dancers and lots of very loud speeches over the microphone. Even with our sliding door closed and the tv full volume we could hear it all like it was inside our room. It was actually pretty comical since the speeches we were listening too were almost cult level crazy but that’s besides the point! This would have been very annoying if it has gone on all night but fortunately they wrapped up around 10 pm which we thought was completely reasonable. The other wedding that happened our week was in the day time so other than seeing their beautiful set up below us, we weren’t affected at all. I would advise if you are super sensitive to noise and like to go to sleep early, ask for a room further away from all the action. For us it was a non issue. 3. Some have complained about the Buffet. The Costco package we got came with two breakfast buffet a day and if you didn’t use them, you lost them for the day. So our fam of 4 would rotate daily with 2 of us ordering off the menu instead. The buffet was fine. Nothing over the top great but not bad either. Kids liked the options. And yes, overpriced but welcome to everything in Maui. . But let me tell you, the items we got off the menu were fantastic. The eggs Benedict was great and the Kahulua pork hash was so delicious we ordered 3 times while we were there! Ranking of area places we ate from most loved to least : 1. Monkeypod 2 Hula grill 3. Down the Hatch 4. Umalu at hotel (loved the poke nachos and hurricane fries). Pasta and pizza were tasty too. 5. Japengo. (Just okay, not worth the money spent…. We’d go to monkey pod again instead) Sorry for the long review, but I appreciated and relied on other review for months while we were planning, I thought I should return the favor for anyone who likes details like I do, especially when it comes to the rooms! This was by far the most expensive family vacation we’ve ever taken. Costco was an excellent value and we compared the cost of buying each part separately and Costco will save hundreds if not thousands when you bundle airfare and rental car. Maui is outrageously expensive but we knew that when we were saving up for this experience. Whatever you think your “spending budget” is for food, drinks and activities, just double it! Lol. Having said all that, we had such a fun vacation and loved this resort. We would absolutely Recommend to families looking at staying at a resort.…
My family of 8 adults stayed at this property for 5 days. The hotel is absolutely gorgeous, rooms were clean and staff is friendly. This property is located directly on the beach, the pools are open 24/7 which was a huge plus and the food at Japengo's is sooo good! I would definitely stay here again.
The oceanfront view was spectacular! We enjoyed the pool, restaurants, shaved ice, beach area and the fabulous Drums of the Pacific Luau!! Be sure to have breakfast at Swan Court! The location is convenient to everything.
Pros: Japaengo, pool, penguins Cons: Luau, Swan Court, customer service We went for our honeymoon. Greeting and room check in were amazing. Dinner at Japengo was top notch. The following 5 days we had horrible service, bartenders were rude, and we left half way thru the Drums of the Pacific luau. If you have the chance, do a luau on Oahu.
We stayed here for 5 nights and the hotel was amazing. Loved having a wristband to access everything and not having to deal with a room card. Bed was very comfortable and the AC worked great. One of my favorite things was when you got out of bed at night, the bottom of bed lights up for 5 seconds and when you go into the bathroom, the base of cabinet lights up so no lights have to be turned on. The grounds were gorgeous and easy access to beach. Pool is HUGE with waterfalls and grotto. Will definitely give it a 10. Only one complaint- you have to let shower run for about 5 minutes before you get in to let water heat up.
Hyatt Regency Maui is absolutely the best hotel in Kaanapali. From the minute that you arrive the service is second to none. We had Owen help us to our room with our bags very polite and helpful. Jimmy check us in at the front desk found us a great room in Lahina tower with amazing sunset views. We usually prefer the atrium tower for our room, but this was a great surprise. The rooms are clean quite and spacious, loved the Keurig coffee machine for our morning coffee!! Pool is clean and fun, we always meet the nicest people. Ate some sushi at Japango with drinks made by Darrel & justice the best ! If you have a chance to experience Regency Club it’s a must!! The food & service are amazing. The staff always makes us feel like family!!Wanette is then best. Total aloha spirit 🌺🌺…
The hotel is possibly one of the cleanest I ever stayed at with beautiful grounds. However, if you have any kind on physical disability, this s not the place for you. Stairs to the pool, restaurants and walkways. Restaurants were very expensive.
This is a beautiful hotel. The hotel was very clean and very high tech. Overall our experience was wonderful, but there are a few things that we feel need to be improved upon mainly more umbrellas at the pool, rental cabanas, more restaurants that serve all three meals, and a sundry and coffee shop the charges to the room.
The hotel is clean and the rooms have been redone. The staff is helpful and courteous. But the restaurants, although good, are very expensive. The pool is awesome and the gym is very good. Japengo has a great bar.