When traveling to Kauai we always make time to stay at the Grand Hyatt. The property is stunning and the facilities offer much to do. There are several pools, hot tubs, and a lazy river. The hotel sits next to the beach which is easily accessible from the hotel. The water tends to be rough there so it it is not an ideal swimming beach but is calmer at certain times of the year. The food service is excellent. We tried several of the dining options and each one was better than expected. Would highly recommend this as a place to stay.
We recently stayed at the Grand Hyatt for 6 days and 5 nights on our trip to Kauai and it was one of the nicer experiences we had ever had at a hotel. First off, we typically only use the hotel during our vacation as a place to rest but this was truly a resort in which I felt we should have stayed on the property more and simply relaxed. First, a quick summary of the property: It is HUGE. We had access to the Grand Club, which we used frequently but our room was on the other side of the resort. I feel we got our 10k steps in just by going to the club a couple times a day! Valet was speedy and efficient. Check in was very pleasant and we actually arrived earlier than standard check in (4PM). We asked for both an upgrade and/or early check in. Unfortunately the hotel was booked so no upgrade and our room wasn't quite ready but they gave us a key to access the Grand Club as well as four drink vouchers to use around the pool.. Of course, we had 2 boys, so the wife and I took their drink tickets and then bought their drinks in cash separately! Once we got to our room, even though it was a standard room, it actually was quite spacious with a large bathroom and a balcony. In addition, once nice tough that I don't see often enough, especially with hotels with a nice pool or beach access - a clothes line that spanned the space above the tub so we could hang out suits to dry. Pool/beach wise, there are so many pools and access to the beach that I never felt it was too crowded. The main pool areas would be the saltwater lagoon, which is pretty large and where our boys spend the majority of there time. There's a main pool with 2 jacuzzis easily accessible. There is a lazy river, which was VERY lazy in the sense that I felt like it barely moved. A water slide, where people of all ages enjoyed it immensely. Protip - it closes at 6PM but basically between 5-6pm there is no wait. And also access to Shipwreck Beach which has a pretty strong rip tide so I would say you should be careful but it was fun for the boys to play on the beach and have the waves splash them. All the pools were also services by an excellent wait staff for both food and drinks. There are a few options to eat and drink on property and initially I didn't think we took advantage but in writing out trip review, it turns out that we pretty much tried everywhere once. At Stevenson's we were told there were known for their Martini's so the wife ordered one. I opted for a flight of whiskey. She thought the martini was decent but not spectacular. For my flight, they were out of one of the three so they gave me extra of the other two. The vibe itself was great, not too loud, and if you were fortunate, I felt like a seat on the outdoor balcony/patio would have been great. We didn't order any food but the menu certainly looked appetizing. For Tidepool, we ended up heading over and planned to order drinks at the bar and grab an open seat if one became available. It wasn't packed but there weren't any seats initially but after getting our drinks, a couple seats at the bar opened up. We then ordered another round plus a scallop appetizer, which was very tasty. I would like to add that several folks we had talked to mentioned Tidepool to eat at (both from the helicopter tour and tubing) even though they didn't know where we are staying. As mentioned, we also ate at Seaview Terrace for dinner as a family one night and to be honest, for a fancy hotel, the food was surprisingly reasonably priced and very tasty (this is part of my comment about I thought the food was comparable to Beach House but maybe a third of the cost? Granted, you don't get the selection of fresh fish but I'm talking just about how we enjoyed our food). My wife ordered the lobster roll and she really enjoyed it. And this in addition to live music, which I believe is every evening. A very nice and relaxing way to wind the day down. We did order food when we were at the pool and in addition to the standard pool type food (chicken tenders, hot dogs, etc), they also had a few choices that had the hawaiian flair. We tried both a poke bowl and the kalua nachos and both were very good. Note that we ordered food through one of the waitstaff as we reserved a bungalow for the day we spent at the pool and the service was great. I would like to mention that when we were at the pool and not at the bungalow, we received equally great service for the team in taking our orders. The day we left, because it was a noon flight and 5 hours, I was afraid the boys would get hungry so I did take them to the breakfast buffet at Ilima Terrace. I found the pricing to be very interesting as it was $41 for adults but the cost for the kids was $1/per year which meant $8 and $10 for us. I found that was incredibly flexible because buffets are typically wasted on kids. There was a huge omelet station which I found interesting as typically at buffets, there's always a huge line but when we went, I was always the first or second one in line. The buffet had a decent variety and also some interesting fresh juice combinations. There is also a Luau on site which we did not partake in that occurs I believe on Wednesday, Friday, and Saturday. Pro-tip, it seems you can basically watch the show for free from the edge of the grass. I don't think most people would stay for the whole thing but I saw plenty of families watch for 5 or so minutes and move on. Great way to advertise! I mentioned the Grand Club and it was a very solid option, particularly for families in which the breakfast was more than acceptable and a great way to start off the day. They had afternoon snack, then a light dinner as well, followed by a dessert hour. The menu has one main item that changes daily so it does mix it up a bit. The staff was very friendly and must have consistently worked there because I saw a few times where they greeted guests from previous visits. Also, the a/c was on and a great place to cool down, although in the morning/evening, the outdoor seating was quite pleasant. All in all, would we go back? I feel like it is best summarized by the discussion my wife and I had about Kauai in general. Did we have a good time and would we go back to Kauai? And the answer is yes, it was fun and yes we would go back. However, it wasn't so exciting that we wouldn't mind visiting other places before making our way back. And the fact that we were at a VERY nice hotel had a big impact and would be a factor on if we came back or not. For an overall summary of our trip, you can see our trip report at: https://www.tripadvisor.com/ShowTopic-g29218-i304-k14084543-Trip_Report_8_10_8_15_Grand_Hyatt-Kauai_Hawaii.html…
This place is huge and gorgeous. In our 5-days there, I didn't even see the whole place. Even spending a whole day at the pool, I didn't see the whole pool because its so expansive. The grounds are immaculate and have lots of little surprises here and there like Koi ponds, musicians, tropical birds on display. It is very impressive. It is also very expensive (possibly the most expensive on the island). Food choices are pricey but there are a lot of local places not too far away as an option. I was at the resort to attend a wedding and the staff did a terrific job providing a great venue and service for the wedding festivities.
Hyatt refers to this hotel as a "luxury" resort. Our stay was anything but luxurious. We had been in Hawaii for two weeks and decided to stay one extra night. Our resort was booked so we booked a room at the Grand Hyatt for one night. They honored our request for an early check-in and our room was "ready" at 11am. However, the room was in very poor condition. The furniture was old, scratched, and damaged. The top of one night stand was peeling away, causing me to cut my hand in the middle of the night. The "ChargePort" on the night stand was absolutely filthy and looked like it hadn't been cleaned in a long time. The door hardware is old and the door itself shows significant wear. There were dried drips of paint on the bathroom door. The light switch in the bathroom was cracked in half. The bathtub had what appeared to be blue marker on it. The tub itself was yellow from age. The caulking around the edge of the tub was falling off. The railing on the lanai was nothing but rust and cracked paint. The paint on the patio door was also falling off. Other than the lobby (which is stunning), the hotel appears to be very old and in desperate need of updates...or at least a good cleaning. The carpet in the hallway was stained, dirty, and musty. The hallways were dimly lit and depressing. The giant pool, which is impressive with waterfalls, a lazy river, and a lagoon, has only three hot tubs. One of the hot tubs was out of service. The other two hot tubs were small and were constantly so overcrowded that we couldn't even get in them. We ate one meal at the Seaview Terrace. I was told by the hostess that the restaurant did not take reservations and was "first come, first serve." When we asked to sit outside at an empty table, we were told it was reserved even though we had just been told they didn't take reservations. The table even had a "Reserved" sign on it. The entertainment during our meal was fun, and we enjoyed watching kids learn to hula. We had eaten tons of amazing seafood over our two weeks in Hawaii but the fish at the Seaview Terrace was the absolute worst. It was so inedible, neither myself or my wife could eat it. We sent it back and got a hamburger. The next morning, we went to Dondero's for a "grab-and-go" breakfast. We tried to order muffins, a staple of hotel breakfast, but they had none and hadn't had any all morning. When we checked out and shared all of this information and these pictures with hotel staff, we were offered an apology and nothing else. Our room was over $1,000 per night but I've had better experiences at a $150 per night hotel. After having spent a week a mile away in a suite at the truly luxurious Koloa Landing Resort (for way less than we paid at the Grand Hyatt), we understood why Koloa Landing Resort was sold out and the Grand Hyatt still had rooms available. If you're in Kauai, pass on the Grand Hyatt. …
Amazing, helpful and friendly staff from front desk to poolside. A wonderful family trip. Loved the pools and the beautiful grounds. Highly recommend! Excellent service which exceeded our expectations and delicious meals at the restaurants.
We have been guests of the Hyatt 4 times over the last 2.5 years. Its a wonderful hotel in general with well maintained and comfortable rooms, kid friendly, beautifully located by the Shipwrecks beach and great food options. The big downside, the pool is cold. Now you may ask, if the pool is cold, why have you kept going? Well.. all the previous times we went were in summer, where while it's cold, it's hot enough outside to make it tolerable. But honestly, it's not great but otherwise the hotel has a lot of great stuff going for it like the breakfast, comfortable rooms and location by the beautiful Shipwrecks beach. This time we came on a colder weekend, and naively we just assumed and expected a hotel as expensive as the Hyatt will have a heating system for such days. We were wrong... The pool was very cold, over the long weekend we barely saw anyone going inside and the hot tubs were packed with people as the only places you can escape to. We came with the kids with the intention of spending most of our time in the facility swimming and playing in the water and couldn't do any of that. We did some research about the pool heating and were even more disappointed to learn why the pool is cold. Its not that there is no heating, its that the heating system is "green" by using the AC system bi-product heat to heat the pool. Do you know what doesn't happen on a cold day when its most important to heat the pool? Nobody is using their AC... I'm all for green! but have a backup... Hotels like the Marriot, Koloa Landing and Westin all have better heated pools. Unfortunately this is probably the last time we will be staying at the Hyatt, for the price, its just not worth risking a cold day where our family likes to spend most of our time in the pool…
This is the third time we've stayed at the Grand Hyatt Kauai and there is a reason we keep coming back: the property is magnificent, the staff warm and helpful, and the location unbeatable. From the on-site restaurants, to the multiple pools and hot tubs, to the beach - there is something for everyone and we absolutely love staying here.
This incredible, iconic resort on the South Shore of Kauai will satisfy all your Hawaiian dreams. Located adjacent to the famous Shipwreck Beach, which is an amazing stretch beach for weddings or celebratory occasions. Our accommodations were made extra special by Rita and Albette (Sales Team). Steph (World of Hyatt Receptionist) greeted us with the warmth of ALOHA! Our Grand Club Ohana (Samantha, Ana, Monica, Justin & Laura) who always make our stays here at this beautiful and majestic resort more memorable and special than the last. We so appreciate how Tessie (Hale Nalu cashier/server) takes personal care of our pool side service too! Please do yourself a favor & plan this resort with your Travel Professional for an extra special experience!
The property has an amazing pool complex. My kids were pretty impressed and had a lot of fun at the pool. The free guest laundry was really helpful, as my family accumulated a lot of laundry. The complex is quite large so there was a lot of walking, but it is a stunning property and we definitely plan to return.
We stayed at the Grand Hyatt Kauai for our honeymoon and while the island was beautiful, the hotel itself left much to be desired. First, it’s far too expensive for what you get. This hotel is quite dated and all of the amenities are closer to a 3 or 4 star resort than what you’d expect given the price point. Second, this place is HUGE. Do not expect to just roll out of your room and be on the beach. We clocked our walk at 6 minutes each way. Finally, this hotel is very much geared toward families and children. The adult pool is tucked away and often has children around it / nearby. Overall, we loved Kauai and would return but would seek out something a little more luxurious for our next stay.