I only need 7 letters to describe my time at Grand Hyatt Kauai. Perfect. From the room to the staff, the views, cleanliness, it exceeded all my expectations. Couldn’t have asked for better. Don’t hesitate to visit this property.
We recently stayed at the Grand Hyatt for 6 days and 5 nights on our trip to Kauai and it was one of the nicer experiences we had ever had at a hotel. First off, we typically only use the hotel during our vacation as a place to rest but this was truly a resort in which I felt we should have stayed on the property more and simply relaxed. First, a quick summary of the property: It is HUGE. We had access to the Grand Club, which we used frequently but our room was on the other side of the resort. I feel we got our 10k steps in just by going to the club a couple times a day! Valet was speedy and efficient. Check in was very pleasant and we actually arrived earlier than standard check in (4PM). We asked for both an upgrade and/or early check in. Unfortunately the hotel was booked so no upgrade and our room wasn't quite ready but they gave us a key to access the Grand Club as well as four drink vouchers to use around the pool.. Of course, we had 2 boys, so the wife and I took their drink tickets and then bought their drinks in cash separately! Once we got to our room, even though it was a standard room, it actually was quite spacious with a large bathroom and a balcony. In addition, once nice tough that I don't see often enough, especially with hotels with a nice pool or beach access - a clothes line that spanned the space above the tub so we could hang out suits to dry. Pool/beach wise, there are so many pools and access to the beach that I never felt it was too crowded. The main pool areas would be the saltwater lagoon, which is pretty large and where our boys spend the majority of there time. There's a main pool with 2 jacuzzis easily accessible. There is a lazy river, which was VERY lazy in the sense that I felt like it barely moved. A water slide, where people of all ages enjoyed it immensely. Protip - it closes at 6PM but basically between 5-6pm there is no wait. And also access to Shipwreck Beach which has a pretty strong rip tide so I would say you should be careful but it was fun for the boys to play on the beach and have the waves splash them. All the pools were also services by an excellent wait staff for both food and drinks. There are a few options to eat and drink on property and initially I didn't think we took advantage but in writing out trip review, it turns out that we pretty much tried everywhere once. At Stevenson's we were told there were known for their Martini's so the wife ordered one. I opted for a flight of whiskey. She thought the martini was decent but not spectacular. For my flight, they were out of one of the three so they gave me extra of the other two. The vibe itself was great, not too loud, and if you were fortunate, I felt like a seat on the outdoor balcony/patio would have been great. We didn't order any food but the menu certainly looked appetizing. For Tidepool, we ended up heading over and planned to order drinks at the bar and grab an open seat if one became available. It wasn't packed but there weren't any seats initially but after getting our drinks, a couple seats at the bar opened up. We then ordered another round plus a scallop appetizer, which was very tasty. I would like to add that several folks we had talked to mentioned Tidepool to eat at (both from the helicopter tour and tubing) even though they didn't know where we are staying. As mentioned, we also ate at Seaview Terrace for dinner as a family one night and to be honest, for a fancy hotel, the food was surprisingly reasonably priced and very tasty (this is part of my comment about I thought the food was comparable to Beach House but maybe a third of the cost? Granted, you don't get the selection of fresh fish but I'm talking just about how we enjoyed our food). My wife ordered the lobster roll and she really enjoyed it. And this in addition to live music, which I believe is every evening. A very nice and relaxing way to wind the day down. We did order food when we were at the pool and in addition to the standard pool type food (chicken tenders, hot dogs, etc), they also had a few choices that had the hawaiian flair. We tried both a poke bowl and the kalua nachos and both were very good. Note that we ordered food through one of the waitstaff as we reserved a bungalow for the day we spent at the pool and the service was great. I would like to mention that when we were at the pool and not at the bungalow, we received equally great service for the team in taking our orders. The day we left, because it was a noon flight and 5 hours, I was afraid the boys would get hungry so I did take them to the breakfast buffet at Ilima Terrace. I found the pricing to be very interesting as it was $41 for adults but the cost for the kids was $1/per year which meant $8 and $10 for us. I found that was incredibly flexible because buffets are typically wasted on kids. There was a huge omelet station which I found interesting as typically at buffets, there's always a huge line but when we went, I was always the first or second one in line. The buffet had a decent variety and also some interesting fresh juice combinations. There is also a Luau on site which we did not partake in that occurs I believe on Wednesday, Friday, and Saturday. Pro-tip, it seems you can basically watch the show for free from the edge of the grass. I don't think most people would stay for the whole thing but I saw plenty of families watch for 5 or so minutes and move on. Great way to advertise! I mentioned the Grand Club and it was a very solid option, particularly for families in which the breakfast was more than acceptable and a great way to start off the day. They had afternoon snack, then a light dinner as well, followed by a dessert hour. The menu has one main item that changes daily so it does mix it up a bit. The staff was very friendly and must have consistently worked there because I saw a few times where they greeted guests from previous visits. Also, the a/c was on and a great place to cool down, although in the morning/evening, the outdoor seating was quite pleasant. All in all, would we go back? I feel like it is best summarized by the discussion my wife and I had about Kauai in general. Did we have a good time and would we go back to Kauai? And the answer is yes, it was fun and yes we would go back. However, it wasn't so exciting that we wouldn't mind visiting other places before making our way back. And the fact that we were at a VERY nice hotel had a big impact and would be a factor on if we came back or not. For an overall summary of our trip, you can see our trip report at: https://www.tripadvisor.com/ShowTopic-g29218-i304-k14084543-Trip_Report_8_10_8_15_Grand_Hyatt-Kauai_Hawaii.html…
The grounds and pools of this resort are truly Grand. The lagoon pools next to the ocean are the best in Kauai. Service was great at the front desk and at the pool. What i expect from a 5 star hotel. However, the rooms and the hotel are in great need of an update. I had a king room with partial ocean view and i couldn’t get rid of the musty smell in my room. The bathroom and ceiling was moldy, the furniture worn and carpets in dire need of replacement. Not what i expect from a 5 star hotel at 900$ a night. The ventilation of the hotel is also noisy and can be heard from the entrance of the room so even if you close the AC, you still feel like you’re sleeping with a drying machine turned on. Very unimpressed by the rooms. Id give it 2-3 stars at most. Fortunately the weather was fantastic and i spent little time in my room. The in room dining menu could also be improved for dinner. The pool snack bar had better options.…
We went here on our honeymoon and I would recommend this resort to anyone coming to Kauai. It’s a beautiful hotel with great employees and services available. The food was amazing to boot. I can’t imagine a better place to stay. We will be coming back when the opportunity presents itself.
Absolutely spectacular hotel! The views ae incredible. The pools, the lazy river, the salt water lagoon are amazing! The staff is incredibly helpful. If you got o Kauai, this is a beautiful property to spend some time.
great pools with great service. several bars and lunch areas for all day lounging. shade, sun and a mix of both in all locations. Night entertainment was excellent. Dinner was fantastic at both restaurants we dined at. I would suggest reservations be made before you travel to Tidepool restaurant as it was booked for two weeks out. We were able to get in by waiting for a cancellation.
This hotel is amazing! The pools are so fun and the beach is a bit rocky but still incredible. There is so much to do at and around the hotel for all ages! The breakfast was incredible and we loved that we could grab chairs at the recreation center to take to different beaches. They run out quick so make sure to grab them early. Absolutely loved this hotel and will come again!
Resort is absolutely beautiful. Has many amenities. Food is a bit pricey but expect that at resorts. This was my third time staying there and will return. Pool is beautiful and cabana's are reasonable
Enjoyed our vacation in beautiful Kauai made extra special by our stay at the Grand Hyatt Lots of very positive things but lacks a good shuttle service essentially cutting guests off from many local amenities and the airport forcing people to rent expensive cars. Also found the concierge over charged for services without disclosing their markup policies very disappointing Overall the hotel is recovering fast from the pandemic and almost back to being perfect
This was my wife's and mine second visit to this resort. Our first pre-Covid trip was exceptional. THis trip however was a bit different. Outside of daily construction going on for hours at a time with jack hammers the resort atmosphere has changed. It is no longer a peaceful luxury vacation getaway but has turned into a conference center hot spot. During our 10 day stay there was a large active conference going on every day except for the weekend. Large conference parties in common areas and loud music. If I could crash the party at least but I did not have a badge to do so. Overall I would no longer call this hotel a resort any longer. It is a conference hotel.