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Sheraton Kauai Resort

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Traveler (2079)
Room & Suite (586)
Videos (2)

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About

#4 of 4 resorts in Poipu
Location
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Service
Value
GreenLeaders GreenPartner

Rest easy at Sheraton Kauai Resort. Our hotel in Kauai, Hawaii is located near spectacular beaches, lush rainforests, and world-class golf courses. After a busy day, unwind in our fitness center and garden pool, or enjoy on-site dining at RumFire Poipu Beach, Lava's on Poipu Beach, or Link Cafe.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Snorkeling
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Outdoor dining area
Poolside bar
Car hire
Meeting rooms
Photo copier / fax In business center
24-hour security
BBQ facilities
Concierge
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
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Room features
Air conditioning
Dining area
Private balcony
Separate living room
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Family Resort
Bay View
Languages Spoken
English
Hotel links
Special Offer:Earn points toward free nights.
2959Reviews135Q+A100Room tips
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Deborah C wrote a review Feb 2024
3 contributions
The property is beautiful and right on the beach. It is very family friendly with lots of activities for young and older. The place is immaculate and the staff is friendly and very helpful. Be aware that it will be pricey: the taxes and fees added an additional 25% to our bill, which is high to begin with. Also, having a rental car allows for more freedom but they were running $200.00 per day so we passed. Someone suggested the app Turo. Transportation was a hassle because Uber drivers don’t linger this far out, but the Sheraton staff always managed to save us. Many thanks. Definitely recommend a stroll across the street to Little Fish for great coffee and breakfast. Overall we had a very nice vacation in paradise!
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Date of stay: March 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Getaway722456 wrote a review Feb 2024
25 contributions12 helpful votes
Poor experience. We did this as part of a timeshare presentation. Were given the worst rooms in the complex. We had to change rooms twice due to dirt, AC not working, smell and no screen. All the rooms offered were on the ground floor with little privacy and parking lot views. How Sheraton expects to sell time shares after such an unpleasant experience beats me. Nice beach next to hotel. Pool pretty but overcrowded with not enough chairs. Food very expensive and generally not good. This used to be a special place. Not recommended. There are many better places to stay on Kauai.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Not recommended- There are many better options.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marriott Vacations Worldwide, Other at Sheraton Kauai Resort
Responded yesterday
We're sorry to hear about your disappointing experience. Your feedback is important to us, and we apologize for the issues you encountered during your stay. We'll address these concerns with our team to ensure improvements are made. We appreciate your compliments about the beach and pool, and we'll work to enhance the overall guest experience. Thank you for sharing your thoughts with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stacey H wrote a review Feb 2024
Carrington34 contributions20 helpful votes
+1
We had a great stay at the hotel. We stayed in a villa which was awesome. Our pool was cold but the pool by the ocean was very nice. The Lava restaurant was very good. The grounds are beautiful. The beach is awesome but the ocean is rough so I didn’t go swimming.
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Date of stay: February 2024
Value
Location
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Marriott Vacations Worldwide, Other at Sheraton Kauai Resort
Responded yesterday
Thank you for sharing your experience! We're thrilled to hear that you had a great stay at our hotel and enjoyed the villa accommodations. It's great to know that you found the Lava restaurant to be very good and that you appreciated the beauty of our grounds. We understand your concern about the ocean and appreciate your feedback. We hope to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Melissa D wrote a review Feb 2024
2 contributions
+1
This resort was built in 1968 and rooms have been updated. There are some good things and some not so good. First, Sheraton is a Marriott property, so this has the soul of a hotel vs. a true resort. Self-parking is free but may not be available at peak times. There is a small market/cafe, a mid-range dining option/bar, and a high-end dining option. Rooms are large and beds are very comfortable. The oceanfront rooms are worth the view and the beach is decent by Hawaii standards (it’s not all lava rock, there’s enough sand for comfort). There are a few things that would improve the lodging experience, such as: -screen doors on the sliding doors. You pay for that oceanfront experience but have to keep your door closed to avoid bugs/critters -hooks in the bathroom, to hang up a robe or travel bag -reconfigure the showers. The large shelf in back siphons water directly onto the floor if the sprayer is raised to normal human height. Staff from the front desk to the eateries to housekeeping is unfailingly pleasant and helpful. Rooms are well maintained and cleaned. It was a lovely location to spend a week, close to shopping and off-property restaurants. The concierge provides a discount card good at some local vendors. Might look at different lodging options for our next visit but this worked ok for us. I’d rate it as very good but not spectacular.
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Date of stay: February 2024Trip type: Traveled as a couple
Room Tip: Self-park is free but limited during events like weddings or luaus. Daily resort fees are common...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marriott Vacations Worldwide, Other at Sheraton Kauai Resort
Responded 1 week ago
Thank you for leaving a review on our resort. We greatly appreciate it, and hope you visit us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Martin B wrote a review Feb 2024
7 contributions
To call this a resort is stretching the imagination. If you are going to solicit me for a time share and have me fly half way across the Pacific and humiliate me with a Motel 6 room don’t. To top it off when asked to help book a room at another resort you tell me your not a travel agent just pours fuel on the fire. Then after turning in my room for 5 days after opening the door you offer nothing but to say read the terms and conditions is an insult. People beware this is not something you want to have happen to you after over 5 hours on a plane to something that could barely fit 2 hamsters in. This is one hell of a letdown and I will be taking this up with Bonvoy given the manager and concierge at about as useful as an ashtray on a motorcycle. BEWARE BEFORE THEY HOOK YOU WITH THE TIMESHARE SOLICITATION. The garden room is a polite word for a dump. Pleased to say we got one of the last rooms available through my own Bonvoy app at the Westin Princeville , a real resort with real rooms and amenities.
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Austin Cook, Guest Services / Front Office at Sheraton Kauai Resort
Responded 6 days ago
Aloha, thank you for bringing your concerns to our attention. We understand your disappointment regarding the room type provided in your preview package. While we strive to meet our guests' expectations, it's important to note that the package you booked specifically includes accommodations at our resort, which may differ from other properties. We're glad to hear you found suitable accommodations on the island. However, we apologize for any inconvenience this may have caused. We value your feedback and will use it to improve our offerings and communication regarding package details. We hope to have the opportunity to welcome you back and provide you with a more satisfying experience in the future. Mahalo!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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retiredandlovingit0 wrote a review Feb 2024
North Vancouver25 contributions27 helpful votes
This was our third stay at this property and the first two times we were fortunate to enjoy a breathtaking ocean view king room for a 2 week period. This time we stayed our first and last nights at the Resort because we had a condo that was just across the path from them. We love the location, the beautiful private beach with amazing sunsets but most of all we enjoy the staff and all the amenities that was offered. We had numerous meals at both RumFire and Lava's and especially enjoyed their happy hours. We received excellent service from everyone we met but especially Robin (who is retiring soon and deservedly so) and Benjie (best bartender ever!). A special thank you to the General Manager and his executive assistant Denise for arranging our accommodation. We will definitely be coming back to this wonderful Resort! Patty & Mike
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Splurge on an oceanfront room, it is worth it!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marriott Vacations Worldwide, Other at Sheraton Kauai Resort
Responded 3 weeks ago
Thank you for leaving a positive review with us. We greatly appreciate it, and hope you visit us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shari H wrote a review Feb 2024
2 contributions
Kauai was our favorite island! The hotel with views of the ocean and the gorgeous beach front were a favorite! The only disappointment of our 1 1/2 week tour of the islands was the luau. There was an independent company called Aulii luau which was billed as “the only oceanfront luau in Kauai.“ It sprinkled earlier in the day so they did not use the gorgeous green space right by the ocean. Instead they took it inside to a “banquet Hall“ with folding tables and chairs. The Buffet was something you would find at a Golden Corral and we had already been to the Polynesian cultural Center so the dancers were just OK. We left early. It was definitely not what we had envisioned for an Hawaii luau. That was the consensus of those we spoke to in the hot tub when we returned. The Sheraton should definitely distance himself from this company.
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Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marriott Vacations Worldwide, Other at Sheraton Kauai Resort
Responded 3 weeks ago
Thank you for taking the time to leave your review on our property with us. We take your feedback seriously, and appreciate it. Mahalo!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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lighthouselovertoo wrote a review Jan 2024
Kansas7845 contributions385 helpful votes
The setting did not impress and the food was just so-so. There were significant problems with service, one of which should have led to the manager speaking to us at a minimum. I guess there was a reason it was one of the few nicer places which still had reservations available at the last minute. I would not go there again.
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Date of stay: March 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marriott Vacations Worldwide, Other at Sheraton Kauai Resort
Responded Jan 24, 2024
We apologize for the negative experience you faced during your stay. Providing the highest-level service is our number one priority and we sincerely apologize for not meeting your expectation. You are welcome to call customer advocacy at 800-860-9384 or email customer.advocacy@mvwc.com to address your concerns with a manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JenLeonard wrote a review Jan 2024
Calgary, Canada58 contributions46 helpful votes
We stayed here for 9 nights and really enjoyed it. The resort is very well maintained and new. Our villa condo was perfect. Location is fantastic, it's on a beautiful beach. We swam there almost every day. Parking is easy and all the employees were very kind and helpful.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marriott Vacations Worldwide, Other at Sheraton Kauai Resort
Responded Jan 18, 2024
We appreciate your kind words about our convenient parking and the helpfulness of our dedicated employees. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Travelllholic wrote a review Dec 2023
New York City, New York157 contributions141 helpful votes
We stayed here for five nights. We loved our stay, service was great, and the rooms were spacious and super clean. The property is beautiful and the beach and the pool are lovely. They charge you for beach chairs and activities and I would recommend going to one of the snorkel shops in town to get a better price for all of them. Nice location on the south shore if you choose to stay here. Would love to be back.
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Date of stay: December 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Marriott Vacations Worldwide, Other at Sheraton Kauai Resort
Responded Dec 4, 2023
Aloha and Mahalo for taking time to share your positive review. We are so happy to hear you enjoyed your spacious and clean villa! Mahalo for choosing to stay at the Sheraton Kauai Resort and we cannot wait to welcome you back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₱34,599 - ₱50,550 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton kauai hotel poipu, sheraton kauai resort, sheraton poipu, poipu sheraton
LOCATION
United StatesHawaiiKauaiKoloaPoipuKoloa
NUMBER OF ROOMS
188
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SHERATON KAUAI RESORT - UPDATED 2024 Reviews & Price Comparison (Poipu, HI) - Tripadvisor

Frequently Asked Questions about Sheraton Kauai Resort
Which popular attractions are close to Sheraton Kauai Resort?
Nearby attractions include Aulii Luau (0.08 km), Keoki's Paradise (0.3 km), and Poipu Shopping Village (0.3 km).
What are some of the property amenities at Sheraton Kauai Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sheraton Kauai Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Kauai Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Kauai Resort?
Yes, free parking is available to guests.
What are some restaurants close to Sheraton Kauai Resort?
Conveniently located restaurants include Kauai Juice Co, Papalani Gelato, and Anuenue Cafe.
Are there opportunities to exercise at Sheraton Kauai Resort?
Yes, guests have access to a pool and a fitness centre during their stay.
Are there any historical sites close to Sheraton Kauai Resort?
Many travellers enjoy visiting Lawai International Center (7.3 km), Ke Kahua O Kāneiolouma (0.8 km), and Prince Kuhio Park (1.4 km).
Does Sheraton Kauai Resort have any great views?
Yes, guests often enjoy the ocean view available here.
Is Sheraton Kauai Resort accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.