Playing it forward for other travellers. We stayed for 3 nights. Premium price $1200 per night (pool view, king room). Pro: beautiful grounds, decent rooms, restaurants onsite, beach behind hotel with gorgeous view, fitness center, close to 24hr Safeway, laundry self service, toiletries and coffee. Con: room cleaning every OTHER day only ($1200 cdn per night), room decor is dated and a bit worn down, no free water, no room service, shared facilities with timeshare resort, expensive restaurants onsite only, staff is a bit rude, mediocre service level, and no convenience store onsite. You will need a car to get around Kauai so reserve yours well in advance. No hotel shuttle. Parking onsite.
We stayed at the Royal Sonesta but the resort property is shared with Marriott Vacation Club. The pool was massive and allowed for plenty of space for all guests. There was a separate, smaller pool with slide for the littles. We could sit at the pool and overlook the beach and ocean, while enjoying poolside service. There were plenty of chairs and umbrellas for the guests. There were also chairs on the grassy area by the beach for guests, but those had more limited availability. The room was nice and spacious with an efficient balcony with an incredible view of the pool, beach, ocean, and cliffs. The resort had multiple restaurants but there was also an area across the street with multiple options and a convenience store with alcohol, some food and snacks, souvenirs, etc next door. The hotel provided complimentary shuttle service to and from the airport, which we also used when we had a helicopter tour of the island. We were on an anniversary trip but we also saw several families, so the resort is great for both couples and families.…
The minute we checked in, Kara was sweet and helpful. She immediately made us feel at home and gave us the Hawaiian experience. Enjoyed the paid room upgrade and the entire experience. In hindsight, I wish we booked our it whole week here instead of the remaining 5 nights at the next door resort Marriott Beach Club with a bait and switch room scenario (overpaid for expected room not received) and inferior experience. The renovated rooms and overall positive staff at the restaurants and bars make this a memorable and solid hotel.
My husband and I visited for my work conference. Beautiful lush, natural gardens all around, very well maintained. It is an older hotel but the rooms are very nicely updated, and the pool area and common grounds are very pleasant. All rooms have some slice of ocean view. At our conference or at dinners we had outside of the resort, we did catch Covid on the last day of the conference. Absolutely not the hotel’s fault. We were very worried about what to do, as rooms on the island are not cheap, but my husband got very sick, and neither of us wanted to get on a plane home. The Hawaii Dept of Health recommends isolation for at least five days. We were planning to move to a cheaper hotel for a few days, but when I mentioned that at checkout, the staff, especially Amor, jumped in to help. She got her manager to approve a reduced rate for us to stay and quarantine at the hotel, and they take their duty to keep us isolated very seriously. They helped us safely move to a different room, and put in place protocols to make it easier for us to isolate with less inconvenience. They’re willing to bring anything we need to the room and drop it off with no contact. As soon as we arrived in our new room, they dropped off a weeks worth of extra towels, toiletries, coffee, and coffee supplies. When I have requested an extra comforter, it is at our door within 10 minutes. The other really nice thing about the resort in general, is that when you order room service it is very quick, about 15 to 20 minutes. No one wants to catch Covid while traveling, but we could not have asked for better caretakers well isolating. I think it speaks to their overall level of customer service. Everyone we have dealt with has been extremely friendly, even before Covid. Bartenders, servers who noticed what I’d been reading since I arrived and chatted with me about it, etc. This resort has happy staff, and you can feel it as a guest.…
When my wife and I visit Kauai, we normally stay away from Lihue, in Kapaa, or Poipu. However, this time we brought our entire family with us, so we wanted to be centrally located. The Sonesta did not disappoint. The pool was amazing. The beach was easily accesable. Easy walking to numerous restaurants.
We really enjoyed staying at the Royal Sonesta for our first few days on Kauai. The shuttle made it easy to skip the rental car line at the airport and get straight to the beach--and fabulous pool. We also really appreciated Joan from the concierge reaching out before our stay with recommendations for activities and dining, which helped us plan a great trip. The room was comfortable and clean and renovated, and the view from the lanai was exactly what you want to see after a long flight.
Fantastic experience. Wonderful staff, beautiful resort. Perfect location. We rented a cabana on the beach one day which was great. All the restaurants in the resort were great, especially the Italian place. My God that place was so delicious we ate there 2 nights in a row. Even though we visited on Fourth of July weekend it wasn't crowded and we never had to wait more than 5 minutes for anything. Really great place. We're already planning to come back but with friends next time! We booked with the Royal Sonesta.
If I could give no stars, I would. From the check-in process to the tired decor to the lack of hospitality by the front desk staff, this is by no means a 4 star resort. I’ll sum up the major frustrations we had in 3 points. 1) I’ll spare the details but there was a mistake on their end in the check-in process to the point that they told us we could not check in for over 4 hours. They did not say sorry or try hard to find a way to say yes. They made us feel like it was our fault. It took my husband calling the customer service number to get it resolved which they did. But again no real apology from the front desk manager. 2) While the rooms are updated, the rest of the hotel is not. The common area, restaurants, pool and beach amenities are in dire need of an update. And the beach had debris and trash on it. 3) The rates are ridiculous. I understand it is Hawaii but for $600 to $900 a night, I’d expect a better experience and beach towels that aren’t from 2000. The only positive is that Duke’s next door is a great bar and restaurant for casual fare with a fantastic staff.…
Micah so super amazing helping get us connected with our luggage that would have been lost Because we had changed airline carriers! Micah made a phone call and made magic happen🪄 It was a crazy day and Micah made the rainbows 🌈🌈🌈🌈🌈🌈🌈 Made our vacation🌺🙏🌺🙏🌺🙏🌺
THIS PLACE WAS AMAZINGGGG!!!!! My kids including myself thought that the pool was out of this world!!! The pool was SUPER huge SUPER clean and the temperature was great even with the big size. The beach too was very nice and sandy, with restaurants and stores along it. The hotel also had a restaurant right there as well as a grab and go breakfast station. Overall, this place was absolutely great and everything my family and I could want.