We had anticipated this trip for a few years, which we postponed twice due to COVID. Our trip to Kohala Suites and the Big Island was EXCELLENT. Everyone at the HGVC was friendly and helpful. The grounds are amazing and beautiful. I am planning a return trip because 7 days wasn't enough time. We could have stayed much longer. The Island and people are spectacular and the resort was a great place to stay when we needed to rest and have some down time. I highly recommend this Kohala Suites and the Hilton properties in the area. The shuttle bus to to the Lagoon at the large Hilton Hotel was convenient and I just cannot say enough about the positive experience our whole family and our guests enjoyed.
My family and I, stayed at Kohala Grand Vacation July 2021. It is 25 minutes north from the Kona Airport. And 1.5 hours from Hilo. There is also a Costco and Walmart, about 30 minutes south of the resort. Kohala was perfect for my family of 4 (2 adults and 2 children, ages 22 and 14). There is a large master bedroom with a large shower, large closet, double sinks, high ceilings, and a large jet tub (but my husband said that the jets did not work well). There is a 2nd bedroom with 2 large beds and a TV. Next to the 2nd bedroom, was a 2nd full bathroom. This additional bathroom was really helpful for our family!! The suite also has a fully equipped kitchen, dining room, and living room. The kitchen has a large refrigerator (with freezer and ice-maker), electric stove, microwave, double-sink, and dishwasher (with all the plates, cups, and utensils you need). Unfortunately, the coffeemaker is not a Keurig-type. We were happy because there was a rice-cooker available, as well! Dish soap, a dish sponge, pots/pans, cooking utensils, and bowls were provided. It was really great that the suite had a washer and dryer! This was really convenient. Our lanai faced the quiet golf course. There was a dining table with chairs on the lanai, as well as some loungers. Perfect place to watch the sunset, feel the breeze, and have a nice meal or drink. The parking was convenient as well. There is no charge for parking and there is usually plenty of parking right in front of your room. This is great when you have alot of luggage, groceries, young kids, etc. Island Gourmet Market at Queen’s Marketplace was about a mile away and a great place to pick up small essentials, quick meals, and souvenirs. If you are a guest at this Hilton, you and your family have free access to the pools at the Hilton Waikoloa Resort (which is 0.5 miles away). You can drive or take a shuttle there. Overall, Kohala had everything my family needed for a comfortable, relaxing vacation on the Big Island. I would definitely recommend this resort to my friends and family.…
We checked in Kohala Suites on July 17 for a four night stay. We were greeted with a lukewarm welcome, the bellman did not even say hello. We had to get our own luggage cart and load the bags ourselves. As our suite was not yet a available they stored our bags for the day. Upon our return late in the evening we discovered roaches throughout the unit both dead and alive. There was a millipede in the guest bathroom and bugs coming up the drains. The next morning we went to the front desk to tell them what had happened, they said they would spray our unit-they could not move us as the resort was sold out. We immediately got on the phone to Reservations, we were assured we could move over to the neighboring Kings Land property. We packed got our bags which we had not opened for fear of taking the bugs home and headed out. When we arrived at Kings Land they were unable to find our reservation. We tried calling the Reservations line with no success, so we headed over to Sales Office believing they would surely be able to help us. Gary, the representative we had for our initial presentation went to see what inventory was available, he came back to tell us there was a two bedroom unit available at Kings’ Land. He got his manager, Sam Benzekri to call his connection in reservations. He came back to tell us we would have to wait for a response-the whole time he was speaking with us he was eating something out of a Ziploc bag-it was rude and disrespectful. He then went to get his manager Travis Page-Auger who came out to speak with us. He said “I don’t see what this has to do with me, I am in Sales.” In other words this is not my problem. As someone who works in the hospitality industry, regardless of what department you work in, you are in Customer Service and you should do everything you can to help a customer in any way you can.We were concerned that we would no longer have a place to stay, as no staff seemed willing or able to help. We returned to Kohala Suites where we spoke with the manager, David Remington. He said he would have our room sprayed again and that he could move us to a new unit on a higher floor the following day. We spent the night of July 18th with no bug sightings. When they called to offer us a new room we had decided to stay where we were as we had done enough moving during our stay and we had not seen any bugs after the unit was sprayed. We left our condo that morning and there were bags of trash in the area in front of our door. When we returned later that night they were still there-maybe this is why there is a bug problem. On our last night we found more cockroaches both alive and dead. We looked around the unit and saw that there were gaps between the door frames and the floor where bugs were getting in, stains of unknown origin on the carpet and the walls, what we could only believe was a bandaid stuck to the ceiling and chip wrappers under the couch. There was also an empty cardboard box of toilet paper that was left outside our door for days. Upon checkout I told the cleaning staff that they should clean behind the furniture for bugs, they said “Ok, we’ll tell the Front Desk”. This seemed like an odd response as they would be the ones doing the cleaning. I think it is important to note that I decided to read reviews of Kohala Suites and I found that guests have been experiencing many of the same issues we had going back at least two years. We had decided we wanted to buy a timeshare but our experience at Kohala Suites made us reconsider our decision. We have been loyal Hilton patrons for years. We always believed that the brand stood for elegance, quality and cleanliness. We are now questioning if our loyalty has been misplaced.…
Our room was great! Clean, spacious and close to the beach. Loved the surroundings. Kids loved the pools and we enjoyed the Hot tub. Joining a tour picks up and drops off at the resort. Everyone except the bar tender when we asked for ice was overly friendly. We had a great time.
The rooms are awesome except for the mice and clump of hair in the tube when we went inside. There was a second mouse that appeared the 4th night we were there. We were given some credits that did not show up on our bill. Besides those issues the rooms are made for a family with plenty of room. Access to the Hilton the village was a big plus.
It is a decent property, but one of the buildings is next to the main road and the ground floor has no view. The bed was worn out and soft, making sleeping a bit of a challenge. Most of the staff is friendly, the grounds are well kept. The location is good
HGVC- KS is a beautiful property. The scenery and decor around the hotel was beautiful. The shuttle was an easy way to navigate around the resort. The food options are minimal, quality of food mediocre and the price of the food is outrageous. Eat in Queens shops or in town. We rented a car and used the Shaka app to do our own tours and save hundreds of dollars for our family.
Beautiful facility for relaxing and close enough to Waikoloa Village for my 20 year olds to have fun. Also the King’s and Queen’s shops are great. Definitely need to rent a car to explore the island for less especially if you are like me with a group of seven.
We stayed at the Kohala Suites in June. Weather was good, experienced a little rain here and there. The resort is near the big Hilton resort in Waikoloa. The best part was access to the Hilton property while staying at Kohala Suites. Lots to do at the larger Hilton and a beautiful resort. When we arrived our room was ready and check in was painless. We got to our room and quickly realized our location was the first unit by the pool. We were on the lower level and could hear the vast majority of activity gong on upstairs and at the pool. Asked for a room change and was told nothing else was available. It is what it is but, was a bit nosy at times. The grounds were well kept and we had everything we needed in our condo to cook a few meals. They have several grills which were always clean and we used these on three evenings. That was an added bonus. We took a kayak tour with the company Kona Boys. Saw spinner dolphins pretty close and had great snorkeling at Captain Cook monument. Was a bit costly for the morning tour but, had a blast. A couple of days later we did a Manta night snorkel which was the highlight of our trip. We snorkeled on a few beaches nearby and enjoyed seeing the turtles at the larger Hilton resort right in the bay.…
Huge 2 bedroom, 2 bathroom suite with medium size kitchen. Full dining room and outdoor lanai with table and chairs which was so nice for morning breakfast and coffee. Hotel was very clean other than a small ant issue when we arrived in our room. Housekeeping Service was really superb, would come immediately when called and always with correct items. Also very quiet (couldn't hear other rooms at all) and very comfortable beds which is always a huge plus. Downside is it's at least 34-40 min to get anywhere on Big Island (even closest grocery store is about 12-15 min away) but overall had a very nice stay. Finally, very family friendly, had a pack n play and high chair ready in our room when we arrived as requested.