The front desk staff talked in circles, not trying to resolve price or other fees. It was frustrating as we met with them three times. Why a $40 difference in phone lobby person and front desk price?!?
Please read the entire review: My stay did not start off on the right foot as there were some issues at check in that had me pretty irritated BUT the hotel staff went far, far beyond what they needed to do to make it right!! Our room was very clean, well maintained, nicely appointed, and very comfortable. The A/C worked like a champ, was quiet, and kept the room cool when we wanted. The bed and pillows were very comfortable and we slept like babies. The property is beautiful, accessible, and immaculate. Free (great tasting) coffee and tea in the lobby each morning. Plenty of free on-site parking. All the elevators worked and were fast, and there is a key card lockout so only guests can access the elevator. The pool was crystal clear and all the outdoor tables and chairs were clean. The on-site gift shop is one of the best I've ever seen and their prices were very fair - a true rarity at a hotel gift shop. This is by far the best property we've stayed at while on the Big Island and will definitely stay here again when in Hilo. If you're familiar with most hotels in Hawaii, you know that many properties look nice online, but are lacking once you get on property and to your room... this one is not like that. I say this property is better in person than it looks online.…
Bathroom vent dusty. Lani door are to open. Hotel looks run down. Restaurant not to bad. Food was okay. As a Diamond holder, expected more. Also driving up to hotel, building on right was not looking good and looked ghetto.
My first room was view of derelict burnt out building next door. It was quickly handled and I was moved to another room . But hotel should NOT be charging $300 / night for awful room. Why not just be me in appropriate room to begin with ? The fire took place 1 year ago… no fault of hotel but don’t make guests go through the hassle of asking to change rooms Also - in room 825 there is some bush league raw wood bannister inside room….. come on - get that properly repaired
We stayed for one night for easy access to Volcano National Park, it was approx. 40 min drive away. Easy check in, friendly staff, small hotel, but the room is descent sized, very clean. The A/C does blow pretty loud. We stayed at the building with 6 floors, very pretty ocean view, only downside is no lanai. The hotel grounds are like other reviewers said, surrounded by not too pretty buildings, and the free parking is across the street, but we drove in to drop off our bags and kids, so it’s not too bad. Overall not a pretty good experience.
All staff members embodied the aloha spirt; everyone had a smile and were genuinely friendly. Special shout out to Samantha at the front desk for welcoming us to the Big island with fast friendly hospitality. Hotel has great amenities in good location for its price.
We got upgraded to 1 bedroom with soaking tub that we didn't use, but the extra room was nice. The hotel is small, a little dated with open air hallways, so don't expect anything glamourous or upscale. The grounds were nice with few chairs/lounges near water. Valet parking is included in resort fee and were very quick whenever we needed our car. Be warned no sandy beach, mostly rocky and few tide pools here and there. Also, pool is very small and is 4ft deep so my 5yo did not enjoy it at all.
This is Hawaii and I understand you pay more but in the mainland this place would be no more than $100-$125. We paid for an Ocean front and that was the only thing positive I'll say about the room. It was small and looked like a no tell motel room rather than a resort room. The bathroom had this shower that you had to climb over a 2.5' wall to get in. The restaurant was very dark, dungy and again, over priced. Stay elsewhere if visiting Hilo unless you want to overpay! I wouldn't believe Hilton Doubletree would put their name on this place except I was there. Shame on them. Now I can't trust any of their properties. Back to Marriott's or even Holiday Inn.
We took the Hawaii Belt Road in from the West Coast- we stopped to see the Waipi'o Valley overlook, Akaka Falls and enjoy the scenery along the way. There was not much open on a Sunday late morning/early afternoon- but we took about 3 hours to get there verses 90 minutes. When we arrived to Hilo our initial impression is that it was pretty run down and it is, many restaurants were closed, but found a decent burger place to eat before we checked in. We went to the hotel and it was a little after 3, but our room was not ready, so we went to see Rainbow Falls, stopped at a drug store and by 4 it was ready. It was the 3rd of July and I believe there were going to be a big fireworks display at the park right next to the hotel, so the lobby was very busy and so was the valet. They give you a few drink tickets that are part of the room charge. The room was ok, it was an older hotel, with a very small pool, we were supposed to stay 2 nights, but asked if we could do an early check out and they let us just stay for 1. It looked like it was going to be a big raging party for the 4th and we didn't really like that vibe. It was an easy 40 minute drive to Volcano NP, so we went at night- be prepared- the weather was drastically different- we thankfully had left our "dirty clothes" in the car and were able to scrounge warm clothes out for all of us, as it was very windy and rainy. We did a helicopter tour in the AM, checked out of the hotel and then went back to Volcanoes NP. The distance to VNP is the best thing going for this hotel. It is located next to a run down apartment building and nothing felt great about the area surrounding this property. We were so glad that we were able to change it to 1 night stay, which was plenty of time to see VNP at night and then again during the day. Hilo overall is not our type of Hawaii- it might be the old school laid back vibe others are looking for- but not for me. At $400 a night after taxes and fees, it's hard to think this place was worth it...…
We only spent one night in Hilo and I think this could be the finest hotel based on location and inspection of the surroundings. It is located less than a 5 minute drive from the airport and a 30-45 minute drive to the Volcanos National Park! Check in was quick and the suite we were put in had a 270 degree view on the grounds and ocean. The suite was large and the sitting area had a mini kitchen as well. Furnishings were new, modern and sleek. The price was reasonable for the location and amenities. The staff was very friendly. My only “gripe” was the two free drink coupons that came with each room. The bar was essentially non- functional because all the bartenders could do was make these drinks constantly - 6 at a time - and hope people would at least leave a tip.