This location is now closed. Welcome to the full-service Holiday Inn & Suites, located in historic Downtown La Crosse Wisconsin. We are located just steps away from the La Crosse Center or via sky-walk and are walking distance to beautiful Riverside Park. Come see the gorgeous views of the Mississippi River and stop for an ice cream cone or a malt at the Pearl Ice Cream Parlor also located only steps from the hotels front door. We welcome students, their families, faculty and anyone coming to visit University Wisconsin La Crosse and Viterbo College. We are only 1.5 miles from both UWL and Viterbo . The hotel is a short Uber/Lyft ride to both the Amtrak depot and La Crosse Regional Airport (LSE). Enjoy a night or day trip out on the La Crosse Queen Cruises Visiting La Crosse Downtown for work the hotel offers free Wi-Fi, free covered parking, indoor pool and over sized whirlpool and a fitness center.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Holiday Inn & Suites La Crosse - Downtown, an IHG hotel
321 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This hotel is no longer a Holiday Inn. It is now the TaronB, which is not shown online. Everything is still “labeled” as a Holiday Inn. The upside is that the room was reasonably priced, yet there are some deficiencies that need to be addressed if they are going to become competitive. The hotel looks “tired”; doors to rooms need repainting and the rooms need a good deep cleaning. We found a half case of beer in the cupboard of the kitchenette; the soap dispenser in the shower was empty and there was no restaurant or bar—-it was closed the entire time of our stay.
Mediocre at best and at the point where it will ultimately fail due to the myriad of choices in the near vicinity that are much nicer; albeit slightly more expensive. Also, there is no breakfast availability onsite.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn & Suites La Crosse - Downtown, an IHG hotel
Responded Aug 9, 2024
Dear gregjm, Thank you for selecting our Holiday Inn & Suites La Crosse - Downtown while visiting La Crosse and for providing feedback about your experience. It's a pleasure having you as our guest. I am truly sorry you did not experience an exemplary stay due to our room's maintenance, our breakfast and our closed restaurant. This is certainly below our usual high standard of service. Please be certain that I have noted and forwarded your feedback for the management to improve. In the middle of your experience, I am glad the hotel's location was still appreciated. Please grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHG Hotels and Resorts Service
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I have stayed here before and had an excellent room This was a reward night so no cost only used points. I received a room that had to be one of the worst in the hotel.No lights at entrace right by exit door people coming in out all night Loud music from next door bar room needed a definite update. The maintenance guy said yeah we have no bulbs that fit that light sorry... He did nothing to make the situation better. Went down to main desk- waited,waited no one came..If this is how they treat their reward members I might consider not staying at Holiday Inn properties in the future.
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Date of stay: November 2023Trip type: Traveled as a couple
Room Tip:check room before saying you will take it
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn & Suites La Crosse - Downtown, an IHG hotel
Responded Dec 2, 2023
Hello, M2cute Our staff loves checking reviews and using them to improve in future stays. Thank you for having our Holiday Inn & Suites la Crosse - Downtown as your primary choice for accommodation. And we're happy to see you're part of our IHG One Rewards family! I'm sorry to see some elements did not meet your expectations during your time with us. I have shared your review with our management to ensure we take proper action. We have a vocation in service and will do everything we can to ensure your satisfaction and enjoyment. Hopefully, we'll get another chance to show you that we have made the necessary adjustments to offer you an even better stay. See you soon! Alejandro G. Case Manager IHG Hotels & Resorts Service
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From check in knew there was gong to be issues, the check in was smooth but when asked questions about the fireworks on the bluff the desk person said only know what's going on around the hotel, and a smile would have cracked her face. No people skills at all. So the room was nice but when we went to use the fridge, someone prior had left a package of blueberries in the fridge which leaked all over the fridge. Not sure who long they were there but you would have thought housekeeping would have seen the mess and cleaned it up. Would think someone would check on house keeping, Also only one elevator was working and when getting ready to leave took forever to get on. Parking is limited and you have to use the city ramp attached to the building. Breakfast is available but at a cost.
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Date of stay: January 2020
Value
Rooms
Service
Room Tip:Whatever room you have you will have noise from downtown traffic and people.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGService, General Manager at Holiday Inn & Suites La Crosse - Downtown, an IHG hotel
Responded Jan 17, 2020
Hello 437toddh, We appreciate you taking the time to provide us your feedback. We are determined to ensure that our hotels are always clean, our service is friendly, and everything works. It seems that on your stay this was not the case. It is unfortunate though that we were not able to elevate your stay experience with us as a result of the cleanliness level of the room and lackadaisical service provided by our front desk during check in. Our Hotel Management has been notified of your concerns and are working diligently to ensure that we do not allow our future guests to have this kind of experience. We are determined to deliver a combined sense of comfort and happiness. At the end of the day, it is the smile that we see in our guests and the joy that you share of your stay that we always look forward to. We hope to host your stay soon should you come by our way. Hector P Case Manager IHGService
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We have stayed at this hotel many times so I booked it again in February for our anniversary motorcycle trip in August. In May I received an email saying my reservation was cancelled. No explanation. After several calls trying to figure out what’s going on I was told they no longer participate in IHG rewards so they canceled it. I said why didn’t you call and give me an option to pay, which would have ben the right thing to do for a long time customer, no answer. I said well, let’s make a be reservation, can’t, they are now booked solid and no rooms available. So clearly what they did was have someone who was willing to pay more so they cancelled my room. What a crappy way to treat a repeat customer. Our summer anniversary bike trip is now screwed that’s to their lousy customer service. I emailed and left messages for the GM, didn’t the courage or decency to respond, wow! This has become a poorly run hotel that only cares about making as much money as they can and not at about dedicated customers.
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Date of stay: May 2024Trip type: Traveled as a couple
Room Tip:Just beware, your reservation couet cancld geled without warning.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our organizer had planned this trip with a stay at this hotel previous to the Covid 19 problem. We had 30 Harley Owners Group members that kept this date on our calendars regardless. The staff and management at this hotel went above and beyond to make our stay safe and enjoyable, even after the Wisconsin Governor changed the rules in the middle of our stay. We had preferred parking for our motorcycles and found the hotel clean, with the pool and hot tub open and some of our group opted to spend a little extra for hot breakfasts in the morning, as the virus had shut down the expected complementary breakfast buffet that most travelers now expect with a hotel stay. If we ever decide to plan another group ride to LaCrosse, we will keep this Holiday Inn on the top of our list.
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Date of stay: July 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Older hotel in downtown La Crosse but the rooms are comfy and super clean. Fitness center is in good shape and the pool/hot tub are also very clean. Front desk staff is some of the best at any IHG and make sure you feel welcome. With downtown access to everything in the city and covered parking in case of inclement weather you can’t go wrong booking here.
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Date of stay: March 2022Trip type: Traveled on business
Room Tip:If you stay here, walk next door to Buzzard Billies for dinner at least once
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Holiday Inn & Suites La Crosse - Downtown, an IHG hotel
Responded Feb 16, 2023
Thank you so very much. We appreciate your review. Come back soon.
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We had a terrific stay at the Holiday Inn for a wedding in town. It was raining the entire weekend and was so happy to hear the Holiday Inn had a skywalk to the events center. No issues with check in or the room. We arrived early and was able to check in early to prep for the wedding. The gentleman provided some recommendations for places to grab a quick lunch at. (Buzzard Billy's was amazing).Room was clean and comfortable. No issues with checkout either. Would definitely recommend this hotel.
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Date of stay: September 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Holiday Inn & Suites La Crosse - Downtown, an IHG hotel
Responded Feb 17, 2023
We really appreciate hearing from you. We are delighted to lean you had a great experience. We hope you will stay again when your travel plans include the La Crosse area.
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This was a great hotel to stay at! The employees were extremely friendly (to a Yankee lol) and always helpful. My room was spotless & clean. I even liked the fact that had seal sticker.
The gym & pool were open, but never had a chance to utilize them. There was coffee EVERY morning & most part of the day and their breakfast options were much better than previous hotels operating during COVID.
Recommend if you staying in La Crosse!!!
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Date of stay: September 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We have been staying at this hotel for almost 10 years each year with our wrestling team. Last year it was a nightmare trying to get our block of rooms booked. Tried emailing many many times, called many many times, no one would ever call me back! Last year ended up having to go through corporate office just to get our block of rooms. Tried again for our rooms this year, have been trying to work on this since January. Again, no one calls me back, have to keep calling, only to find out today that we have no rooms. Now it is April and we have no place for our wrestling team or family to stay at, after years of having been staying here. Not sure what else I could have done differently, called, emailed, etc.! Manager has never once ever called me back or emailed me back. Front Desk people have tried, but their hands are tied if management is overruling them. Very disappointed after having stayed at this hotel for years and years!!
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Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn & Suites La Crosse - Downtown, an IHG hotel
Responded May 11, 2024
Hello Jodi P, Thank you for choosing IHG Hotels and Resorts as your travel partner! We appreciate you as one of our valued guests. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. The team learned about your review. The team will make the needed improvements to deliver complete guest satisfaction. In line with this, do know that I sent a private message to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last. Best, Ronald R. Case Manager IHG Hotels and Resorts Service
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While the room was clean and comfortable the hotel should have more staff on site at night to control the crowds of drunks in the hall. There was shouting, swearing and banging by a large group of college age students from midnight to 3 in the morning. Staff (singular as only one person was on site) asked them to be quiet on five occasions which only worked for a few minutes and then it would start again. At times the ruckus went on for half an hour at a time before they were asked to be quiet. We complained to the front desk with no success. In the morning the staff could be heard complaining about the mess they made and the puke they had to clean up. They should have been sent packing so that other customers night was not ruined.
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Date of stay: February 2021
Value
Service
Sleep Quality
Room Tip:Do not recommend this hotel on a weekend if you are wanting any sleep at night
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn & Suites La Crosse - Downtown, an IHG hotel
Responded Mar 8, 2021
Hi wiersjul, Thank you for taking the time to share your review with us and choosing our hotel for your recent trip. I am happy you recognize the cleanliness standards and comfort of our guest rooms. We take pride in offering great hospitality and relaxing accommodations to all of our guests. I am sorry to learn that your recent visit fell below expectations due to the issues with the noise levels and the level of help you received. You can depend on us to serving our guests better. Kindly know that I have shared your comments with the hotel management as a reference in managing tasks to better the guest experience we offer. Your feedback and visit are highly valued. I hope you will give us a chance to prove our dedication to customer satisfaction. Warmest regards, Zel N. Case Manager IHGService
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Greetings. I did not use those services and wasn't sure if it was offered so I checked their website....nothing is mentioned in amenities for an airport shuttle. (I think the Radisson offers shuttle service....). Safe Travels!
There are more places to choose from in the La Crosse area.
PRICE RANGE
₱5,921 - ₱9,927 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn la crosse hotel la crosse, la crosse holiday inn
LOCATION
United StatesWisconsinLa Crosse
NUMBER OF ROOMS
114
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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