SureStay Plus By Best Western Black River Falls
SureStay Plus By Best Western Black River Falls
600 Oasis Rd, Black River Falls, WI 54615
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Avg. ₱4,390 /night, 2/16 - 2/17
₱6,701
per night
₱5,401
per night
₱4,101
per night
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About
#1 of 6 hotels in Black River Falls
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
At the SureStay Plus By Best Western Black River Falls in Black River Falls, WI, you're sure to find great value and modern convenience. SureStay® Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Banquet room
Parking
Wifi
Hot tub
Indoor pool
Heated pool
Bar / lounge
Breakfast buffet
Meeting rooms
Non-smoking hotel
Self-serve laundry
Room features
Air conditioning
Fireplace
Housekeeping
Iron
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Green
Languages Spoken
English
Location
600 Oasis Rd, Black River Falls, WI 54615
Getting there
La Crosse Municipal Airport
58.4 km•
See all flights
Rental Cars
34 Restaurants
within 10 kilometers
Reviews
4.0
759 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The SureStay Plus By Best Western Black River Falls intrigues with its inviting atmosphere and a nostalgic charm that resonates with guests. While opinions on room cleanliness vary, with some reporting issues and odors, others enjoy the comfort and amenities provided. The hotel features a well-liked pool and hot tub, though a few visitors suggest the amenities could benefit from updates.
Cleanliness generally receives positive remarks, yet some areas like towel availability could improve. Service stands out as a strong point, with staff members earning accolades for their helpfulness, despite some calls for a broader breakfast selection and facility improvements. Guests are divided on the value, with some finding it reasonable and others questioning the cost relative to the hotel's condition.
Atmosphere
Inviting
Rooms
Unkempt
Value
Expensive
Cleanliness
Mixed
Service
Friendly
Amenities
Satisfactory
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Detailed Reviews
Hotel's Favorite
We always stay here when we visit family. Cynthia at the front desk is wonderful. She was so friendly and very helpful. She went the extra mile. Our room was VERY clean and comfortable. The entire hotel is very clean. The free breakfast was fresh and delicious. I highly recommend this hotel if you are looking for a place to stay.
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Date of stay: November 2024Trip type: Traveled as a couple
Value
Rooms
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Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel was clean, you could smell the fresh scent of soap when you walked into the lobby. Beds were comfortable and the room was clean. We rented the conference room and the staff stopped in several times to see if we needed anything. Great service, we will stay there again!
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Date of stay: October 2024Trip type: Traveled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
We were visiting Black River Falls for an ATV trip. This hotel is definitely dated, but overall the room was clean and the air conditioner worked great which on a 90° day was all you could ask for. It is right on the ATV trails and you can’t beat the approximately. They did have an indoor pool which probably saying it’s better days but the kids still liked it. They have a restaurant on site and the food was pretty good. The breakfast was basics. The only gluten-free option was yogurt.
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Date of stay: September 2024Trip type: Traveled with family
Room Tip:Â Plenty of parking, including for trailers and ATVs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is very dated and not very clean. The staff were friendly and helpful but the rooms were not very clean and the bathroom floor and baseboard were very dirty and dusty. The hotel was built in the 70's and it surely needs some updating and LOTS OF CLEANING. The rate that I paid was the highest of any hotels that I stayed at during my two week trip to WI/Iowa/ Mn area. It just was a poor value and I wouldn't recommend this to anybody...especially to a family with children. The main use of this hotel was for the dirty bikers that used the trails nearby. They are probably used to dirt and dust so this hotel might not bother them as much as other people used to cleanliness.
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Date of stay: August 2024Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Surestay Plus Hotel Best Western, Owner at SureStay Plus By Best Western Black River Falls
Responded Aug 20, 2024
We appreciate your feedback and apologize that your room did not meet our cleanliness standards. We would have been happy to move you to a different room or accommodate you another way if you had let us know during your stay with us. Our guests include business travelers, families, crews, as well as our valued ATV/UTV trail riders, all of whom expect the highest level of cleanliness and quality. Our team works hard to provide this for all our guests, and we are sorry that we could not do that for you. Thank you and safe travels!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Don't believe the price you are quoted!! Get everything in writing and be prepared to be lied to. Worst experience in 50+ years of traveling. I would not stay at this hotel if they paid me. Plenty of other hotels within a few miles that I would strongly recommend staying at versus this hotel that will lie to you and add additional costs to your bill. They raised my room rate over $50 with NO notification, they just added it to my bill.
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Date of stay: July 2024Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The whole hotel is a disaster from the pool and hot tub not functioning properly with green fungus growing in both pool and hot tub. Towels are rags! Fire alarm system going off at 2:30 am screaming sound alarm and then it begins to talk every few minutes Husband went down to front desk was given batteries to replace himself without the person knowing if the battery was dead or not. Of course they also were non functioning so he went to take some out of another guest room and also would not work so he removed the unit and handed it to the person at the desk who said the maintenance person said just remove the whole unit which never was replaced for the remainder of our stay.Had to request shampoo and toilet paper as were not replenished. Daily breakfast was the same every single day scrambled eggs with dry tater tot’s and sausage links was there from Monday through Saturday I never seen anything like this. No rotation of choice.Coffee was weak as hell.no bagels, or muffins or choices for bread dry white bread to toast unbelievable. Room was old and in poor condition.., see attached photo’s… stay somewhere else.
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Date of stay: October 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The room we were given smelled strongly of mildew or mold. We asked to be moved to a different room and the clerk took us to three other rooms, which all smelled strongly of something unhealthy. We settled on the fourth room, which wasn't odor free but it was the least offensive. The noise traveled easily through the walls and doors. We were woken up several times in the night. We could hear the couple in the room above us having intercourse from start to finish. Happy for them but creepy for us. The room was in poor repair. Things were worn down and old. On a positive note, there was great water pressure in the shower and the mattress was comfy!
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Date of stay: August 2024Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marketing Activation, Owner at SureStay Plus By Best Western Black River Falls
Responded Sep 7, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall, nice clean place to stay when ATV Trail riding in Wisconsin! Diligent staff ready to remedy any concerns and staff at front desk friendly and courteous. If Rachel is working - she expresses a larger than life smile making you feel welcome and friendly.
I am sure once this COVID stuff is over and they can be back to normal (as pre Covid) the hot breakfast buffet may return? Coffee is always on, and after it sits too long staff is willing to always brew a new one for you!! Laundry service in the basement worked great and soap can be found at the front desk at a small fee. When ATV riding this is a must!!
I am sure once this COVID stuff is over and they can be back to normal (as pre Covid) the hot breakfast buffet may return? Coffee is always on, and after it sits too long staff is willing to always brew a new one for you!! Laundry service in the basement worked great and soap can be found at the front desk at a small fee. When ATV riding this is a must!!
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Review collected in partnership with Best Western
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Surestay Plus Hotel Best Western, Owner at SureStay Plus By Best Western Black River Falls
Responded Jul 21, 2021
Thank you for your kind words! Our team works hard to ensure your stay is excellent and we appreciate you recognizing Rachel and all our team's efforts. We appreciate your business and look forward to serving you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I use this hotel to go on ATV trips with my
family. it is easy access to downtown and the downtown restaurants and there is a very good Perkins restaurant right next-door.
The staff has always been friendly and the hotel provides a discount for people that come in ATVs. The amount of hotels I go to where the pool or the spa have been closed it's heartbreaking. this property has never let me down once the pool and spa is always opening and clean!!!!
family. it is easy access to downtown and the downtown restaurants and there is a very good Perkins restaurant right next-door.
The staff has always been friendly and the hotel provides a discount for people that come in ATVs. The amount of hotels I go to where the pool or the spa have been closed it's heartbreaking. this property has never let me down once the pool and spa is always opening and clean!!!!
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Review collected in partnership with Best Western
Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This Hoel has seen a lot of wear and tear. Our room was very musty smelling, the bathroom was very worn and grimy. The TV was comically tiny. The walls are thin and noisy.
The amenities are much more worn than pictured as well.
We felt fairly deceived by the state of this hotel versus what was advertised. I'd recommend staying elsewhere until they renovate.
The amenities are much more worn than pictured as well.
We felt fairly deceived by the state of this hotel versus what was advertised. I'd recommend staying elsewhere until they renovate.
Read more
Date of stay: September 2024Trip type: Traveled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PRICE RANGE
₱4,390 - ₱5,488 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western arrowhead hotel black river falls, best western black river falls, black river falls best western
FORMERLY KNOWN AS
Best Western Arrowhead Lodge & Suites
LOCATION
United StatesWisconsinBlack River Falls
NUMBER OF ROOMS
141
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingSURESTAY PLUS BY BEST WESTERN BLACK RIVER FALLS - UPDATED 2024 Hotel Reviews & Price Comparison (WI) - Tripadvisor
Frequently Asked Questions about SureStay Plus By Best Western Black River Falls
Which popular attractions are close to SureStay Plus By Best Western Black River Falls?
Nearby attractions include Amy's Homemade Crafts and Treasures (2.3 km), Lunda Community Park (4.1 km), and The Merchant General Store (2.6 km).
What are some of the property amenities at SureStay Plus By Best Western Black River Falls?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at SureStay Plus By Best Western Black River Falls?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at SureStay Plus By Best Western Black River Falls?
Guests can enjoy free breakfast and a lounge during their stay.
Is parking available at SureStay Plus By Best Western Black River Falls?
Yes, free parking is available to guests.
What are some restaurants close to SureStay Plus By Best Western Black River Falls?
Conveniently located restaurants include Re-Pete's Saloon & Grill, Rozarios Pizza Pasta & Pub, and Cinco de Mayo.
Are there opportunities to exercise at SureStay Plus By Best Western Black River Falls?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are pets allowed at SureStay Plus By Best Western Black River Falls?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does SureStay Plus By Best Western Black River Falls offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to SureStay Plus By Best Western Black River Falls?
Many travellers enjoy visiting The Merchant General Store (2.6 km).
Is SureStay Plus By Best Western Black River Falls accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.