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Holiday Inn Express Tacoma Downtown

Traveler (61)
Room & Suite (207)
Dining (19)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Welcome to Tacoma's newest downtown hotel! With 163 guestrooms and suites and flexible meeting space for up to 120 people, the Holiday Inn Express & Suites is the place to Stay Smart! Located just off I-5 in the heart of downtown, we are just minutes away from the Downtown Business District, Greater Tacoma Convention & Trade Center, UW - Tacoma Campus, Tacoma Dome, the Port of Tacoma, the Museum of Glass, the Lemay - America's Car Museum, the Washington State History Museum, the Tacoma Art Museum, Point Defiance Zoo & Aquarium and much more. Our competitive rates include a complimentary breakfast buffet daily, complimentary on-site self-parking for our overnight guests, complimentary wireless high-speed internet access and business center. Enjoy a workout or a relaxing swim in our fitness center and heated indoor pool, or take a walk downtown to a variety of restaurants, shops and attractions. The beautiful Tacoma waterfront is only a short drive away and offers sweeping views and a selection of restaurants. We hope to welcome you soon!
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Property amenities
Free High Speed Internet (WiFi)
Pool
Breakfast included
Fitness Center with Gym / Workout Room
Breakfast Available
Business Center with Internet Access
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
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Room features
Air conditioning
Microwave
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Centrally Located
Business
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Save More on Your Rate
Hotel deals

Location

Full view
97Great for walkers
Grade: 97 out of 100
29Restaurantswithin 0.5 km
7Attractionswithin 0.5 km
269Reviews
359Photos
8Q+A
53Room tips
Traveler rating
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Popular mentions
The room was clean and the bed and bedding was wonderful!!! Easy parking and great location near the Tacoma dome. However, our room could have used a bigger table and more comfortable chairs for sitting.
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Response from ChristinaB4437, Front Office Manager at Holiday Inn Express Tacoma Downtown
Responded 3 weeks ago
Thank you for your review. We appreciate you being a guest with us and we sure hope to see you again in the future!
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In the winter people tend to get sick as we did and the hotel wouldn't refund my money, even though I called to cancel the day before. Very disappointing! Choose not to stay here again because of poor customer service! I had 2 rooms booked so was quite expensive. They called it
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Response from ChristinaB4437, Front Office Manager at Holiday Inn Express Tacoma Downtown
Responded 3 weeks ago
I greatly apologize for your experience. Please always feel free to contact our hotel management team so we may address your concerns. We do value you as our guest and we hope to see you in the future, we wish you safe travels.
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Well located, easy parking, comfortable, good internet. What more could you want. Good recommendations on restaurants from the front desk and nice people to boot. Good breakfast. Easy walk to the convention center.
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Some of the staff is very friendly but one young woman at the front desk in the morning doesn’t seem very pleasant. I think she’s trying to be professional but it comes across as something else. The location is ok if you have business in Tacoma as I did. The swimming pool
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Tacoma Downtown
Responded 27 Jan 2019
Hi kjaidaho, Thank you for the review, as it gives us the opportunity to learn and improve. I'm sorry your stay was tarnished due to the room decor and level of customer service received from the front desk staff. This is not the kind of 5-star stay that we aim to provide for our wonderful guests. I will make sure that your comments will be forwarded to the hotel's upper management for review. This will help us understand how we can improve and continue to deliver great hotel experiences. On a positive note, I am happy to read you found our rooms to be generally comfortable and our hotel facilities excellent. Comfort and convenience is our utmost priority and we always aim to exceed guest's expectations. It is always encouraging to hear feedback from our guests. Your business with IHG is important and we hope to have another opportunity to welcome you back for the perfect visit that you deserve. Best, Zel N. Case Manager IHGService
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After reading the last few reviews, I was pleasantly surprised. Check in on December 23 was easy and the front desk person was very accommodating with my requests. I can understand the road noise issues and the construction zone directly outside, but my prior phone conversation,
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hi, do you have a place to store our bicycles at night?
What size is the pool? Is it a full 25yards for lap swim?
I did swim in the pool with my grandson. It was about 4' or 5' deep and I did swim a few laps but I don't think it was 25yds. Maybe half that size. I would ask the hotel.
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What size is the pool? Is it a full 25yards for lap swim?
No, it was extremely small. Maybe 10 people max but would be pushing it because people would most likely be getting in each other's way, especially with young children.
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What I can remember: Protein: Sausage patties, regular or turkey, hard boiled eggs, scrambled eggs Dairy: Yogurt, greek/regular Fruits: Apples and bananas, raisins, jellies Carbs: Cereals, oatmeal, bagels, pastries, muffins, pancake machine, granola, bread. I recall there were some gluten free options as well. Fats: Nuts, peanut butter Beverages: Juices, coffee, tea
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12
"byoep; bring your own ear plugs"
"Go to the Murano down the street if you can."
"back side of the hotel faces up the hill and you could see a mural that I hear changes . On the front side, you may get a view of a bridge."
"We have never had a bad room here"
"Alot of noise from Police and emergancy vehicles all night long."
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PRICE RANGE
US$124 - US$218 (Based on Average Rates for a Standard Room)
LOCATION
United StatesWashingtonTacoma
NUMBER OF ROOMS
163
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