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Holiday Inn Tacoma Mall

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Traveler (84)
Room & Suite (33)
Dining (3)
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Overview
  • Excellent22%
  • Very good18%
  • Average16%
  • Poor13%
  • Terrible31%
Travelers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
2 Star Hotel
All hotel details
Additional information
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Reviews (465)
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465 results
Traveler rating
105
86
77
65
132
Traveler type
Time of year
LanguageEnglish
105
86
77
65
132
Show reviews that mention
All reviewsthe red lion hotelpool and hot tubcomplimentary breakfastshayfreeway
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1 - 5 of 465 reviews
Reviewed 5 days ago via mobile

We visited because I was an IHG member but we're really glad we did. The staff without exception were really friendly and welcoming. Laurie and Gary in the bar area particularly so. The rooms were spacious and well appointed with all you would expect from...More

Thank GWLWALES
Response from Yesenia G, Online Reputation Manager at Holiday Inn Tacoma MallResponded 2 days ago

At Holiday inn Tacoma Mall, we are so pleased you took the time to leave a review, thank you for the feedback as we are working hard to ensure our guests enjoy all of the new amenities provided. We look forward to your next stay...More

Hotel's Favorite
Reviewed 21 July 2017 via mobile

Where to start, I booked this for a mini vacation for my grandkids, then read the reviews, I was worried what I had gotten into but let me tell you it's amazing!! The staff go above and beyond for the guests!! My room was clean,...More

Thank cheryl a
Response from Yesenia G, Online Reputation Manager at Holiday Inn Tacoma MallResponded 25 July 2017

Thank you for taking the time to leave a review, we love that our staff and hotel was able to make your stay. We cant wait until your next stay, thanks once again.

Reviewed 10 May 2018

under construction at this time, they work till midnight. everything is closed but they failed to inform us of this before we got on site. They lady at the desk was nice but the hotel is under a huge up do. It will be very...More

Thank Wade S
Response from Yesenia G, Online Reputation Manager at Holiday Inn Tacoma MallResponded 12 May 2018

Thank you for taking the time to leave a review, we are sorry about the condition of your stay. We will make sure our management is aware of the situation.

Reviewed 7 May 2018

The staff was really nice and helpful. The beds are soft I got the best sleep I've had in months. Everything was clean I would definitely stay again. I wish the pool or fitness center was open but I enjoyed my stay! Thank you!

Review collected in partnership with this hotel
Thank aorteg305826
Response from Yesenia G, Online Reputation Manager at Holiday Inn Tacoma MallResponded 9 May 2018

Thank you for taking the time to leave a review, we love that you enjoyed the hotel and look forward to your next stay with us.

Reviewed 7 May 2018

Would have stayed elsewhere had we know it was under construction with no breakfast available. But will continue to use Red Lion as this was just a bad situation. Should have read more of the add to see that they were under construction and no...More

Review collected in partnership with this hotel
Thank deln0r
Response from Yesenia G, Online Reputation Manager at Holiday Inn Tacoma MallResponded 7 May 2018

We are sorry for the condition of your stay, thank you for providing feedback as we are in the last phase of the remodel on the hotel. We hope to see you in the future.

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About
Amenities
Top amenities
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Pool
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Center with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Free Parking
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Center with Gym / Workout Room
Hot Tub
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$124 - US$192 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$124 - US$192 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveler (84)
Room & Suite (33)
Dining (3)
Questions & Answers
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cheryl a
19 June 2017|
AnswerShow all 2 answers
Response from anniebS9564CC | Reviewed this property |
We did not use the pool while we were there. There are quite a few places along the street that the hotel is located on. We noticed a BBQ place across the street. We picked up dinner at a Korean place that was in the... More
1
Vote
Tacomaboy253
8 October 2015|
Answer
Response from DoraFitzpatrick | Property representative |
6am to 9am
0
Votes
Kaitlyn P
8 July 2015|
Answer
Response from MinnesotaKris | Reviewed this property |
Yes they do! It is right by the front desk in the lobby!
0
Votes
Room Tips
"not a good idea to stay until construction is done."
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"I think any room would be fine..."
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"Don't stay here until the remodeling is done!!"
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"do not stay here while this hotel is torn up for remodel. Should note the condition on their website!"
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