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All reviews nice bonus waffles low floor booked rooms decent hotel potomac mills room was clean would stay here again convenient location hot and cold breakfast amtrak auto train indoor pool fitness center complimentary breakfast cereal highway cordial
The lady at the front desk was vary disrespectful literally yelled across counter not only in front of my wife but my 4 year old child as if she wasn’t scared enough after watch a dead body being removed from there room after a drug...More
Response from FairfieldInnPM, General Manager at Fairfield Inn & Suites Potomac Mills WoodbridgeResponded 1 week ago
Thank you for taking the time to share your valuable feedback. My name is April McDowell and I am the
General Manager at the Fairfield Inn & Suites Potomac Mills Woodbridge. It has come to my attention that the service you received during...More
We arrived with our four kids in the pouring rain after traveling 8 hours today.
We got connecting rooms as promised and they were sparkling clean!
The pool was a nice size and had plenty of towels available.
Great stay right off of 95 for...More
Thank Rene F
Response from mike p, General Manager at Fairfield Inn & Suites Potomac Mills WoodbridgeResponded 23 July 2018
Thank you for the review. We look forward to seeing you again soon!
Check-in was very friendly as the clerk gave an abundance of information.
We were given a room on the top floor even though our Marriott preferences state a low floor. The first item about the room was the very narrow entryway from the door to...More
We booked 4 rooms for a one night stay. As we pull up to the hotel, we see a tour bus full of older people enter the hotel. No big deal. We aren't in the hotel more than 5 minutes and we get a noise...More
Thank Katherine A
Response from mike p, General Manager at Fairfield Inn & Suites Potomac Mills WoodbridgeResponded 28 June 2018
Hello Katherine A,
Thank you for the review. I apologize for the noise complaints against your party. Also, I apologize for the tour bus issues with the breakfast. We will inform the appropriate parties to ensure this was an isolated incident moving forward.
We booked an Executive Suite. So we would have a little living area with a TV and separate bedroom. the room look like it was rearranged to shove a sofa in there. It certainly wasn't an Executive Suite. Extension cords we're plugged in everywhere for...More
Response from mike p, General Manager at Fairfield Inn & Suites Potomac Mills WoodbridgeResponded 25 June 2018
Please accept our sincere apology for the unsatisfactory stay at our hotel. We strive to make the guest experience as comfortable as possible and have no doubt come up short in regard to your recent stay. Please allow us to make it up to you....More