When checking in I asked if we got a discount for my husband being a paid firefighter/first responder. The owners son told me no my room is already discounted enough... lol and then he proceeded to charge me extra for parking. So my stay was an additional 40$ from what it already was. Instead of receiving 10% off like we do other places we stay. Also dont plan on indoor outdoor living. When you're in your room you cant open the door without the constant smell of cigarette smoke and pot smoke coming into your room. Sitting on the balcony is the same so no point in paying extra for ocean view. Also at 6 am every day the halls and lobby are filled with a gas smell. Also worry some are the wierd ppl in the parking garage sleeping on the floor at all hours of the day. And weird people lurking all around the hotel. Also when initially booking the room it will charge you a deposit even though the reservation can be canceled.the owners son tried telling me it was non refundable if I canceled before the time. Breakfast is not edible. I have no idea what happened to this hotel but it was never ever this terrible in the last 5 years weve been stating here. But after this past time will never stay here again.…
We totally enjoyed our stay at the Best Western Oceanfront in Virginia Beach. It is VERY clean and their employees are super- friendly. Our second floor oceanfront room was wonderful￼. Be advised that there is loud music in the hotel restaurant from 7 PM until 11:30 PM￼. We were in the wing of the hotel farthest away from the music so it did not bother us￼. When you check in they make you initial an advisory’ about the music￼. There are two restaurants in the hotel￼. The restaurant with the loud music is Oceans 14 which is excellent. The other one is Mexican and it’s also quite good￼. The free breakfast is also very good. ￼We highly recommend this hotel and will return￼.
Friendly, professional, clean and close to all its a great place to stay when in Virginia Beach. Highly recommend this place. Front office super friendly and professional. Super helpful. Can't wait till the next stay.
Checking in is quick and efficient. We have stayed in this hotel many times and it is always a good stay! Close to stores entertainment food pier and they take good care of you. We wanted to borrow a broom after some beach sand made it into our room from my grandchild's pockets. They were so accommodating to us!
Facility is clean and well-appointed, front desk staff very polite and helpful. Asia Jenny and Pamela are very nice. Only issue is with the fact that the rooms all seem to have hard flooring instead of carpet, which means you tend to be awakened all night by the sound of people moving around on the floors above you. Breakfast not so great. A lot of activities you can do with your family especially for young kids under the age of five
We had an ocean front room with direct access to the beach. Hotel is located close to the pier and Ocean Eddies restaurant. Staff was always cleaning, which was a plus. Breakfast was included also. Restaurant/bar on premises. This is an older hotel, but well kept and didn't break the bank!
The room has great view and close to the ocean. I like clean toilets. I have great experience. I really enjoy my time with my family. I also like the fact that it offer parking and breakfast. The staff was really nice.
We just returned from a four night stay at the Best Western Plus Sandcastle Beachfront Hotel. The hotel and room were clean, but aside from the lobby, the rest of the hotel could use a bit of updating. Our room was on the 7th floor and the view was unbeatable. But, as you can see from the photos, the room itself should be updated and maintained a bit better before renting to guests. The breakfast was decent, although the staff working the breakfast were not the most pleasant or welcoming. You do have the option of eating inside or outside in the restaurant area, so that was a nice option. The swimming pool area was indoors, but like the rest of the hotel, could use a bit of updating. Honestly, the lobby looks very nice but does not necessarily match the rest of the hotel. Overall, we probably would look for other accommodations if visiting Virginia Beach again. Although the location was great, I think we could do better for our money elsewhere.…
I’m waiting on the staff to serve me 06/26/22 at 11:12 instead of serving me they continue to fix tables and chairs and it was two in there a female and male very very poor customer skills. I will be putting my review up on every web site
The beds were really comfortable, had an amazing view of the beach, nice indoor pool for adults & kid’s ,and the staff were very friendly. Would definitely be staying again and would recommend to family and friends!