Surestay By Best Western Christiansburg Blacksburg
Surestay By Best Western Christiansburg Blacksburg
135 Ponderosa Dr, Christiansburg, VA 24073-6584
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Avg. ₱3,794 /night, 1/22 - 1/23
₱4,670
per night
₱4,145
per night
₱3,619
per night
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About
#5 of 16 hotels in Christiansburg
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
At the SureStay by Best Western Christiansburg Blacksburg in Christiansburg, VA, you're sure to find rewarding value and quality. Everything you need, nothing you don't want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Non-smoking hotel
24-hour front desk
Parking
Wifi
Breakfast available
Breakfast buffet
Vending machine
Clothes dryer
Washing machine
Room features
Air conditioning
Housekeeping
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Budget
Quiet
Languages Spoken
English
Location
135 Ponderosa Dr, Christiansburg, VA 24073-6584
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 56 out of 100
56
Roanoke Municipal Airport
42.9 km•
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Greenbrier Valley Airport
76.8 km•
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Rental Cars
36 Restaurants
within 1 kilometer
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Detailed Reviews
Hotel's Favorite
Surestay in Christiansburg is a great option for Virgina Tech parents. The location to campus, stores and restaurants is convenient. The staff is friendly and helpful. Parking is ample and light breakfast is available int he lobby.
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Review collected in partnership with Best Western
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cindy Maier, General Manager at Surestay By Best Western Christiansburg Blacksburg
Responded Nov 12, 2023
Dear Esteemed Guests, We are thrilled to announce our recent takeover of this hotel and sincerely appreciate your patronage. Under new management, we are dedicated to enhancing your experience by improving both the property and the amenities offered. Your comfort is our top priority, and we are committed to earning your trust through our ongoing efforts to create a welcoming and enjoyable environment. Thank you for choosing to stay with us. We look forward to providing you with an even more exceptional experience in the future. Warm regards, Omma Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
While the furniture is dated, the facility is exceptionally clean. The light wooden tones of the furniture made for a bright room with new carpets and new white bed linens. The mattresses were comfortable as were the pillows. Excellent Wi-Fi connection. The convenient hotel location provided for easy driving access to and from campus for the Virginia Tech Spring Game. The room rate for a special VT weekend was amazing compared to the hotels near campus. The shopping center adjacent to the hotel has recently been updated and offers many food options within walking distance. Parking for the hotel was sufficient and close. Overall fantastic value.
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Review collected in partnership with Best Western
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cindy Maier, General Manager at Surestay By Best Western Christiansburg Blacksburg
Responded Apr 20, 2022
Thank you so much for taking the time to complete a review of our property. Thank you also for such a great review! We do try hard and it's great to be recognized!!! I will be sure to pass along your comments to my staff, as I know it will make them very happy. Thanks for choosing SureStay, and we hope to be of service to you again should your travels bring you to our area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms were above expectations. The staff was great. The breakfast was as good as could be expected with COVID restrictions. The common ares were will maintained. Mask and hand sanitizer was also made available. The only thing that I saw that could be better is the tv sound quality could be better.
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Review collected in partnership with Best Western
Date of stay: January 2021Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cindy Maier, General Manager at Surestay By Best Western Christiansburg Blacksburg
Responded Feb 25, 2021
Thank you so much for your review. We enjoy having you stay with us!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I have stayed at this hotel many times while visiting our family in Christiansburg. For most of the visits this hotel was a Microtel Hotel. It is currently a Surestay and we have just returned from our weekend stay but most likely will not return. We arrived on Friday, April 23rd and found our room all sufficiently prepared when we arrived . We checked in and then left for dinner. We returned and everything was fine that night. The next morning, Saturday we got up and left our room about 9:00 am to go to our family’s home. When we returned to our room at 10:30 pm we found our wet towels from our morning showers still in the room and our bed had not been touched. My husband went down to the desk and just asked if we could have some clean towels. The young lady at the desk was very nice, She apologized for our room not being cleaned and said she would leave a note. My husband told her we didn’t want anyone to get reprimanded but we just needed some fresh towels. The next morning, Sunday, we left our room at 9:00 am, again to spend our day with the family. When we returned Sunday night at 10:00 pm, we again found our room had not been touched. Our wet towels were now in the bathroom from 2 days and now the small garbage can was quite full and there was no extra roll of toilet tissue so again my husnand went down to the desk and again nicely asked for some clean towels and an extra roll of tissue. The woman at the desk, not the same person, said she would leave a note. I’m not sure what the problem was during our stay and while we are planning another trip to visit our family in September, I’m considering cancelling our reservation and looking for another hotel
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Date of stay: April 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cindy Maier, General Manager at Surestay By Best Western Christiansburg Blacksburg
Responded Apr 27, 2021
Thank you for your candid and detailed response - it is very helpful to me. Please accept my deepest apologies for your room not being serviced. I will investigate this issue immediately as it is not acceptable for our guests to not receive housekeeping services. I would ask that you please give us another chance to show you our customary excellent service upon your return to our area. Again, I apologize that you had to experience that. If you would like to discuss, please call the hotel and ask to speak to me.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The facility is a few streets back from the top-tier hotels but easy enough to find. Parking was good as during c o v i d there are very few guests. An immediate turn off was a large adjacent to the entrance overflowing ashtray trashcan combination smoking away and stinking up the entrance and lobby. While there were very few guests neither the few guests or staff we're wearing masks. There were cooking odors in the corridors and also signs here and there about not cooking in the rooms - nobody enforced the rules. The room was small and nice touches were the night light by the entrance door along with the bath heating and ventilation fan. Not so nice where the flimsy wall ceiling and floor construction and especially the pubic hairs here and there. Bedding and mattress were so so at best. The c o v i d era breakfast was unexpected and very good. Ourselves and other guests complained about the absence of hot water and the disinterested clerk acknowledged that but offered no solution or apology. The absence of attention to detail is worrying especially so during c o v i d and for that reason even though a good price it's not worth the risk staying here. Hopefully they will get their act together and the property could present good value.
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Date of stay: December 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cindy Maier, General Manager at Surestay By Best Western Christiansburg Blacksburg
Responded Mar 31, 2021
Hi, I'm the new General Manager here for the past two months. I'm deeply sorry for the issues you experienced. I've made multiple changes since I've been on board, including re-training staff for higher expectations. I will also use your feedback to improve our operations. Hopefully you'll give us another chance when you're in the area again - please ask for me personally when calling about a reservation. Thanks for the candid feedback. It is appreciated!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel doesn't represent the Best Western brand well at all, which unfortunately has been my experience with SureStay hotels. I expected a lot better for the price I paid, but instead received terrible service and subpar accommodations. The room had multiple cleanliness issues including a dirty kitchen sink, crumbs on the bed, and a dead bug in the bathtub, all of which I took pictures of and reported them to hotel staff via text message I received prior to check-in. No response was ever received to address these issues. The room set-up was nice, although small with the amount of furniture in there leaving little open space to walk around. The furniture was old and outdated with stained couch cushions. The push button to open the microwave kept sticking which wouldn't allow door to close. The water pressure was low although hot water was good. The breakfast was good and offered enough variety except for no juice options available. The price I paid was definitely not a good value for the accommodations I received, should've been less than $100 per night (including taxes) for the one queen bed suite.
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Review collected in partnership with Best Western
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cindy Maier, General Manager at Surestay By Best Western Christiansburg Blacksburg
Responded Mar 3, 2023
Thank you for taking the time to review our hotel. I'm very sorry that we did not meet your expectations. I will share your comments with my staff and we will work on improvements. Again, I apologize.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Needed an overnight between PA and SC, and this hotel is not far off 81. Clean and a wonderful value. Breakast included (not a hot breakfast, but they do offer toaster waffles and oatmeal). Stayed twice, the the trip out and back and would definitely stay again.
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cindy Maier, General Manager at Surestay By Best Western Christiansburg Blacksburg
Responded Nov 12, 2023
Dear Esteemed Guests, We are thrilled to announce our recent takeover of this hotel and sincerely appreciate your patronage. Under new management, we are dedicated to enhancing your experience by improving both the property and the amenities offered. Your comfort is our top priority, and we are committed to earning your trust through our ongoing efforts to create a welcoming and enjoyable environment. Thank you for choosing to stay with us. We look forward to providing you with an even more exceptional experience in the future. Warm regards, Omma Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I just finished this trip and two night stay at this property, which was good and bad on a few levels. Check in and staff was excellent. However, the rooms we booked were very small, with almost no room around the DOUBLE bed which means the rooms are exceptionally tiny. Well appointed with a refrigerator and microwave, but tiny in size. Now for the problems with the way the property is run. First, the policy is to cancel your card key access to your room on day of check out, so when you go to get a cup of coffee downstairs, you have to go back to your room and find out you cannot get into your room. The return trip to the front desk revealed this locking out policy is how the hotel does it. I frankly had to tell the woman at the front desk the policy made no sense. Second, I noticed the cleaning staff started cleaning rooms at 0800 in the morning, but also the staff started mopping floors before check out so the first floor/lobby floors were wet an slippery when folks are checking out to leave the property. Another stupid policy and I have no idea why the maid staff are cleaning rooms at 0800, adding large cleaning carts to the hallway for guests to dodge as they moved between floors. The management needs to think about their customers regarding the key card and timing on cleaning rooms. Both are things I have never seen before and I have worked in 108 countries and stayed in thousands of hotels all over the world and the USA.
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Date of stay: December 2024Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Clarify the key card issue on check out date.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The price is good. Service is excellent. Breakfast is better than expected. Staffs are nice and helpful. The bedding is super clean; the persons who clean the bedding must be experts. Based on the price we paid, we had thought this is a budget motel. But the overall quality is much higher than typical motels, and well exceeds our expectation. Excellent value. Will come back again.
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Review collected in partnership with Best Western
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cindy Maier, General Manager at Surestay By Best Western Christiansburg Blacksburg
Responded Jul 18, 2021
Thank you so much for taking the time to review our property and for recognizing our staff. We hope to be of service to you again in the future. I will share your compliments with them all!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Front desk staff were very friendly and accommodating, let me check-in 45 minutes early and gave me room keys even though room wasn't ready yet, and honored my request for late checkout. However, my room (128) was not properly cleaned and sanitized, coffee maker and ice bucket were dusty and dirty looking, and shelf next to bed was thick with dust as well. Other parts of the room (bed and bathroom) appeared to be clean, but room needs a good deep cleaning and updating to replace old items and be more welcoming and inviting for paying guests, should have good appearance and smell clean and fresh when entering. Single queen room was small but sufficient, no microwave or refrigerator.
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Review collected in partnership with Best Western
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sahil Patel, General Manager at Surestay By Best Western Christiansburg Blacksburg
Responded Mar 3, 2024
Thank you for your feedback. We're glad our front desk staff could accommodate your needs. However, we apologize for the cleanliness issues in your room. We'll address this promptly with our housekeeping team. Your suggestions for room updates are noted, and we'll strive to create a more welcoming atmosphere. We appreciate your insights and hope to welcome you back for an improved experience. If you need further assistance, please let us know.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No I am sorry we do not allow pets. Thank you for asking.
"Not sure if it was the refrigerator in my room or if they’re all like that, but don’t bring anything to that needs to be refrigerated.Not"Read full review
"Hwy side is loud, breakfast is terrible, check your sheets before getting settled 1 bed had dirty sheets. Manager was just full of excuses."Read full review
"If you are looking for a full breakfast, this is only a continental so limited selection. "Read full review
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PRICE RANGE
₱4,086 - ₱5,078 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
microtel inn and suites christiansburg hotel christiansburg, microtel christiansburg, christiansburg microtel
FORMERLY KNOWN AS
Microtel Inn & Suites by Wyndham Christiansburg/Blacksburg
LOCATION
United StatesVirginiaChristiansburg
NUMBER OF ROOMS
86
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingSURESTAY BY BEST WESTERN CHRISTIANSBURG BLACKSBURG - UPDATED 2024 Hotel Reviews & Price Comparison (VA) - Tripadvisor
Frequently Asked Questions about Surestay By Best Western Christiansburg Blacksburg
Which popular attractions are close to Surestay By Best Western Christiansburg Blacksburg?
Nearby attractions include Huckleberry Trail (0.9 km), NRV SuperBowl (0.3 km), and Paint n' Fun Ceramics (1.0 km).
What are some of the property amenities at Surestay By Best Western Christiansburg Blacksburg?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
What food & drink options are available at Surestay By Best Western Christiansburg Blacksburg?
Guests can enjoy free breakfast during their stay.
Is parking available at Surestay By Best Western Christiansburg Blacksburg?
Yes, free parking is available to guests.
What are some restaurants close to Surestay By Best Western Christiansburg Blacksburg?
Conveniently located restaurants include Texas Roadhouse, El Grand Rodeo, and Outback Steakhouse.
Are there opportunities to exercise at Surestay By Best Western Christiansburg Blacksburg?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Surestay By Best Western Christiansburg Blacksburg?
Yes, a clothes dryer and a washing machine are offered to guests.
Are pets allowed at Surestay By Best Western Christiansburg Blacksburg?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Surestay By Best Western Christiansburg Blacksburg?
Many travellers enjoy visiting April 16 Memorial at Virginia Tech (6.6 km).
Is Surestay By Best Western Christiansburg Blacksburg accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.