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Very Rude, not guest friendly, there was a small mark of dye on the sink they charged me 57$ as penalty. I stayed for more than 30 days and end up giving 350 as penality, they smell cigrette one day and charged me 270 dollars...More
Date of stay: January 2019
Response from 00esa, Manager at Extended Stay America - Dallas - RichardsonResponded 1 week ago
We appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we are sorry this was not your experience with...More
The first "suite" they put us in was right next to the "elictric or boiler room" which was very loud(the staff was aware of this room...before they put us in the room next door.) The unit would switch on in the middle of the night...More
Date of stay: December 2018
Thank Jessica L
Response from 00esa, Manager at Extended Stay America - Dallas - RichardsonResponded 3 weeks ago
Jessica, thank you for choosing our hotel, and we apologize for the issues you experienced during your stay. Our entire team prides itself on providing a first-rate experience, and we regret that we did not succeed this time. Your experience is not representative of our...More
I got to the hotel exhausted from driving all the way from Memphis.
Lawrence checked me in and he was as nice as he could be and it was a quick check-in with only one person ahead of me.
My room was 239 and with...More
Date of stay: December 2018
Response from 00esa, Manager at Extended Stay America - Dallas - RichardsonResponded 3 December 2018
Thank you for sharing your thoughts online and letting us know about your visit at Extended Stay America. It was a pleasure knowing you had a great stay with us and that you enjoyed the spaciousness of your well-maintained room. However, we are sorry that...More
I stay in hotels weekly, and for the price you pay to stay in this hotel, you are essentially throwing your money away. Do not be fooled by things like “free breakfast” etc. The multitude of options within one mile of this place at similar...More
Date of stay: September 2018
Response from 00esa, Manager at Extended Stay America - Dallas - RichardsonResponded 12 September 2018
Thank you for your review. Please accept our apologies for the difficulties you encountered during your stay. We assure you that we have discussed your feedback with the concerned departments, and we’re taking immediate actions to prevent such incidents from happening again. We hope to...More
I have been traveling my entire adult life and this is the worst hotel I have ever stayed in. Room was filthy. Carpet had gum stuck on it in several places, stained, food under the couch, worn out furniture, etc......just nasty !!! Checked in the...More
Date of stay: July 2018
Response from 00esa, Manager at Extended Stay America - Dallas - RichardsonResponded 24 August 2018
We sincerely apologize for the service issues you experienced and regret the inconvenience it caused. Our goal is to provide clean and comfortable accommodations to each and every guest, and we are disappointed that we fell short during your stay. Rest assured your comments will...More
While I do know they were having some issues with a few of the rooms, the room I had was fine. the only minor issues were as follows, you should always block the bottom your door at night with a towel to prevent bugs or... More
While I do know they were having some issues with a few of the rooms, the room I had was fine. the only minor issues were as follows, you should always block the bottom your door at night with a towel to prevent bugs or unwanted noise. the closet doors were dangerously loose, so I took them off and placed them aside during my long stay. The toilet seat was loose but usable and some minor interior trim issues in the bathroom. They are in the process of refurbishing all the rooms.