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This hotel is not cheap in fact it is expensive so why no staff??
Had to wait 15 mins to get a menu and for my order of a bowl of fruit and a coffee.. staff very un helpful..
At 350 bucks a night you...More
Response from Daniel B, General Manager at Four Points by Sheraton MidlandResponded 29 June 2018
Thank you for taking the time to share your experience on your recent stay. I apologize that had failed to meet your expectations. I have shared your review with my Food & Beverage staff as we use your valuable feedback to improve our service. We...More
Excellent hotel for a one night stop over lobby is funky the rooms were large and well equipped with amenities. Staff were helpful and the in hotel restaurant had good customer service. The only things that prevents this hotel from being perfect. 1. The shower...More
Was charged for it
When tried to check in clerk said she had no record of reservation and all rooms were full
We were directed to nearby hotel
Subsequently received receipt for room charge
Would recommend any chain
Other than Sheraton
Response from Daniel B, Manager at Four Points by Sheraton MidlandResponded 28 May 2018
Thank you for taking the time to share your experience. I apologize for the issue experienced during Check-In. While the circumstance was unfortunate, I assure you this was an isolated experience.
We sure hope to earn your business in the future.
This hotel is quite isolated, but it is well appointed, has a nice lounge and all services, and is in very good condition. The room was very well appointed for working, and the pantry had snacks available when I got the munchies!
This hotel was a delight. The staff are extremely friendly & helpful. The location is quiet with easy highway access. The rooms were updated as well as the hotel lobby & restaurant. We had an excellent meal there with fair prices for both the room...More