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All reviewshobby airportgulf freewaybasic hotelshuttle serviceroom was cleanyogurtmicrowave and fridgeparking lot isthe breakfast areaking suiteroad noisebathroom doorthe rooms were niceminute driveoutdoor poolfront desk clerkhot breakfast
I stayed for the week with a business partner. His room was on the same side as the highway. Noise was so loud, he HAD to be moved to the other side of the building. Same as my side. I heard the noise in his...More
Thank Tim L
Response from Rachel M, General Manager at Fairfield Inn & Suites Houston Hobby AirportResponded 1 week ago
Dear Tim L,
Thank you for taking the time to review your stay with us. We're glad Patricia left such a lasting impression. Please allow me to apologize for the noise in your business partner's room too. Our location can be a bother at times....More
We were on the 4th floor and I walked off the elevators into the hallway and said to my family "it stinks up here". We got in the room and it was just as smelly but we had to go return the rental car so...More
Response from Rachel M, General Manager at Fairfield Inn & Suites Houston Hobby AirportResponded 3 weeks ago
We're very sorry that you had a bad stay with us. We will definitely look into the air conditioning further to ensure that this is resolved immediately. There was no previous indication of air conditioning issues, and we take matters like this very seriously, so...More
Stayed here prior to cruise, Saturday mornings can be kinda iffy at most hotels but not here Trisha and her helper kept everything fresh and full with a friendly Texas spirit!! Bacon and Sausage oh my!
Response from Rachel M, General Manager at Fairfield Inn & Suites Houston Hobby AirportResponded 15 May 2018
We like everything you said about our hotel. Glad we could be the better option for your Saturday morning experience before your cruise. We appreciate your kinds remarks and will share them appropriately within the organization.
• Close to airport
• Competitive pricing
• The front reception staff was friendly
The rest of the story:
• Hair braid/weave was left in the sheets on the bed (how were the sheets even changed prior to my stay?!)
1 Thank mattisonholdings
Response from Rachel M, General Manager at Fairfield Inn & Suites Houston Hobby AirportResponded 11 May 2018
We're very sorry to see that there were negatives that impacted your stay. I assure you that the oversight in inspection and cleanliness of this one room does not reflect the cleanliness of our entire hotel. I will also address with our breakfast staff...More
Stayed here 4/7 before our cruise. Hotel is clean, bed are comfortable and breakfast good. Shuttle picked us up at hobby airport with no delay. Front desk staff friendly and helpful. Area a little on the shady side. Sheraton next door serves food and cocktails....More
Response from Rachel M, General Manager at Fairfield Inn & Suites Houston Hobby AirportResponded 9 April 2018
Thank you for staying with us and sharing your feedback. I am pleased to see that your stay was acceptable and that you'll consider staying with us again. It's important that we take heed to your comments and make any of the necessary improvements to...More