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Quality Inn & Suites Houston

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Traveler (23)
Room & Suite (13)
Dining (1)
Ratings and reviews
#321 of 526 Hotels in Houston
  • Excellent31%
  • Very good16%
  • Average28%
  • Poor14%
  • Terrible11%
Nov 9, 2017
“OK”
Jul 17, 2017
“Nice Motel on Bad Freeway”
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What's included
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Restaurant
Suites
Fitness center
Wheelchair Access
Business Center
Dry Cleaning
Free Airport Transportation
Golf Course
2 Star Hotel
View all hotel information
Location and contact
12439 Northwest Fwy, Hwy 290, Houston, TX 77092-3113
22.3 km to George Bush Intercontinental Airport
63 restaurants are within a 2 km radius
View nearby attractions and restaurants
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (42)
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1 - 5 of 36 reviews
Reviewed 5 days ago

When we got there staff was friendly everything was fine until we got to the room. Carpet has stains, they didn't notify us they had plumbing issues where the toilet was brown water was murky brown we had to run them until it was cl

Thank Catalina Q
Reviewed 22 April 2018 via mobile

The good: a/c works. Hot water gets hot almost instantly. Bed was comfortable enough. Couch was a hide-a-bed. Microwave and mini fridge, iron, ironing board in room. It did not smell. There is a nice, covered table outside by the pool. The not-so-good: there were...More

Thank happytraveler4209
Response from Nerissa M, Guest Relations Manager at Quality Inn & Suites HoustonResponded 1 week ago

Dear happytraveler4209, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. Know that your voice is of tremendous importance to us and we are confronting each of the issues...More

Reviewed 9 November 2017 via mobile

Upon arrival I asked for a late check-in and hung the do not disturb sign up. At 10:25 (before even regular check-out) the maid was knocking on my door. :( On top of that, the A/C would only work on fan so I was hot...More

Thank Joshua H
Response from Nerissa M, Guest Relations Manager at Quality Inn & Suites HoustonResponded 1 week ago

Joshua H, Thank you for your review and comments regarding your stay of Quality Inn & Suites Houston Hotel. I am sorry for the issue with the A/C , and we appreciate that you have let us know about this inconvenience.We will address the maintenance...More

Reviewed 17 July 2017

This is a nice relatively modern property. I had no major complaints but the fountain in the fitness center does not work and maybe it is redundant because there is one working just outside the door of the room. Not redundant is the inoperative ice...More

Thank wgn
Response from Nerissa M, Guest Relations Manager at Quality Inn & Suites HoustonResponded 1 week ago

wgn, Thank you for completing our guest satisfaction survey and sharing your experience. We also appreciate your comments regarding the ways that we can improve upon the guest experience in our hotel and we want you to know that the matters you mentioned are being...More

Reviewed 8 July 2017 via mobile

This hotel is horrible! Our room smelled old and musty! Our fire alarm was hanging from the ceiling. We reported and front desk and they had no one there to fix it. told us they would wake us if there was a fire. Stay away...More

Thank 935luv2travel
Response from Nerissa M, Guest Relations Manager at Quality Inn & Suites HoustonResponded 1 week ago

935luv2travel, I am so sorry that you smelled of musty in your room. In the future please address immediately so that our staff will clean and disinfecting to restore the clean smell of our accommodations. Thank you for bringing this matter to our attention so...More

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About
Amenities
Top amenities
Pool
Breakfast included
Free High Speed Internet (WiFi)
Free Parking
Restaurant
Fitness Center with Gym / Workout Room
Hotel Amenities
Wheelchair Access
Breakfast included
Free Parking
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Breakfast Available
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Details
Price range
US$58 - US$102 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$58 - US$102 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (23)
Room & Suite (13)
Dining (1)
Pool & Beach (1)
Questions & Answers
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Room Tips
"Make sure to ask if you can look at the room before paying for it"
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"I suggest going down the access road to the first right and looping back to Bingle and the 290 access road to..."
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"Stay away!!"
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"Request a room that is not facing 290 to reduce the construction noise level."
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