Holiday Inn Express & Suites Houston Westchase - Westheimer, an IHG hotel
Holiday Inn Express & Suites Houston Westchase - Westheimer, an IHG hotel
11303 Westheimer Rd, Houston, TX 77077-6837
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Avg. ₱5,737 /night, 10/9 - 10/10
₱6,645
per night
₱5,879
per night
₱5,112
per night
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3.5
#313 of 542 hotels in HoustonLocation
Cleanliness
Service
Value
The Holiday Inn Express & Suites Westchase Westheimer is located 2 miles West of Beltway 8, Sam Houston Tollway. Just a short drive to HOU - Houston Hobby Airport, the Energy Corridor, and NRG Stadium. Corporate travelers appreciate our 24hr Business Center and complimentary high-speed Internet. We are home to many businesses including National Oilwell Varco (NOV), BMC Software, Equinor, Jacobs Engineering, HCA Houston Healthcare, Phillips 66, ABB, Siemens, Mircosoft, Deloitte, Accenture, Chevron, Honeywell, BP, Halliburton, Schlumberger and many more. There are a variety of things to do around Westchase. City Centre Boutiques & Restaurants, Houston Galleria Mall, Chinatown, George R Brown Convention Center, Minute Maid Park, and Toyota Center are all just a short drive away. We offer customizable group packages and meeting space up to 50 people. With A/V equipment and the help of our professional staff, your event is sure to be a success!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Free breakfast
Kids stay free
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Electric vehicle charging station
Parking garage
Wifi
Pool / beach towels
Outdoor pool
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Business Center with Internet Access
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
Self-serve laundry
Washing machine
Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Microwave
Cable / satellite TV
Flatscreen TV
Seating area
Sofa
Telephone
Clothes rack
Iron
Wake-up service / alarm clock
Refrigerator
Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Trendy
Location
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 43 out of 100
43
Hobby Airport
30.6 km•
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George Bush Intercontinental Airport
36.3 km•
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Rental Cars
72 Restaurants
within 1 kilometer
35Reviews2Q+A7Room tips
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Detailed Reviews
Great staff, lousy location over a very loud dual carriageway with screeching cars at 11pm meant I had to swap rooms from my upgrade.
The staff were very accommodating but all the rooms over the road will be an issue for anyone there.
Breakfast and parking were all sound but can't recommend this place unless you get a room away from the road.... Like I say the staff were great.
The staff were very accommodating but all the rooms over the road will be an issue for anyone there.
Breakfast and parking were all sound but can't recommend this place unless you get a room away from the road.... Like I say the staff were great.
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Date of stay: June 2022Trip type: Traveled solo
Room Tip:Â Avoid any room facing the road
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Houston Westchase - Westheimer, an IHG hotel
Responded Jul 2, 2022
Hello drdanielmacdonald, Thank you for choosing IHG Hotels and Resorts as your travel partner! We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management. I'm certain that this will be looked into and addressed accordingly. We appreciate you as one of our valued. I hope you'll consider us again in your future travel plans! Stay safe, Jomar M. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The main thing is that I felt like the staff was concerned about my comfort and needs. Their customer service is on point! I also appreciated the location... it's walking distance to my favorite store..Trader Joes! Also a neat water park nearby.
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Date of stay: July 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Room was adequately sized and the fridge and microwave was all you need for a short stay.
Property is fairly new so in pretty good shape.
If you need to be in Westchase the location is good with easy access.
Friendly staff at checkin.
Rates were very reasonable.
Property is fairly new so in pretty good shape.
If you need to be in Westchase the location is good with easy access.
Friendly staff at checkin.
Rates were very reasonable.
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Date of stay: March 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel's Favorite
I loved the place very relaxing and clean professional customer service I was planning to stay couple days than hit the road than I extended to three more days.
Definitely I will return for few days in next couple months
Definitely I will return for few days in next couple months
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Date of stay: July 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed here on leisure. Check in went smooth but room cleanliness was a let down. Curtain was broke, so we couldn’t roll it up. An old dirty cleaning rag was still hanging in the shower and trash underneath the bed and couch from previous occupants but no telling how long that trash may have been there. Vacuuming was half attempted. Hotel was quiet for the most part. A few sketchy characters lingering around but non threatening. Hotel smells clean in the elevator and hallways compared to other hotels around Houston that have that annoying musty weed smell.
Cleaning personnel were pushy on some occupants about checking out 30-45 early with heavy knocking on doors. Trash overflowing in the lobby coffee area and outside the lobby entrance. Checking out, lady was biased toward some occupants checking out and hostile to others doing the same. Overall, it looks nice on the outside and the location the hotel is in, is good. It’s just a let down, hit or miss, on what state of cleanliness the room you get given will be in.
Cleaning personnel were pushy on some occupants about checking out 30-45 early with heavy knocking on doors. Trash overflowing in the lobby coffee area and outside the lobby entrance. Checking out, lady was biased toward some occupants checking out and hostile to others doing the same. Overall, it looks nice on the outside and the location the hotel is in, is good. It’s just a let down, hit or miss, on what state of cleanliness the room you get given will be in.
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Date of stay: January 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Houston Westchase - Westheimer, an IHG hotel
Responded Jan 18, 2021
Hello 673joshuat, Thank you for taking the time to give us your feedback about your stay at our hotel. We’re the first choice of travelers who need a simple, engaging place to rest, and what you described isn't what we promised. I'm sorry to hear about the poor keeping of the room and the quality of service received during your stay fell short of your expectations. I hear your sentiments about the untidy condition of the lobby coffee area and the lobby entrance. I shared your feedback with our hotel management. Your comments will be used as a reference to coach our team, so better service will be sorted out. We appreciate you choosing us for your lodging needs. I hope you'll give us another opportunity to host your stay and make things right this time! Safe travels, Jomar M. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If I can give zero I would. They don't implement covid cleanliness protocols. The linens on the beds are stained and soiled.We complained to the receptionist and we were switched to 4 rooms diff.levels and all were the same except the last one where we saw a bug crawling under the pillow. Jordan, the receptionist was with us. He saw the bug as well. We had to ran in our pajamas with 2 little boys and stayed at Hilton down the road at past midnight. We always stay at Holiday Inn Express but this particular location was nasty. Bed side table has a watermark, pillowcases with make up on them, dried bodily fluid, no soap, and lotion were uncappde in the bathroom. In conclusion,they don't clean at all. When we complained to the manager, his excuses was that the staff was new they were hired within the past 30days. But, that is unacceptable esp.during this pandemic! Those stain on the bedsheets and pillowcases were obvious and they just ignored them. I think the problem here is laziness. We will never stay at this particular location.
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Date of stay: April 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Houston Westchase - Westheimer, an IHG hotel
Responded Apr 27, 2021
Hello Scenic457534, We value our guests like you. You are what makes us strive hard to make our hotels the best we can be. Thank you for your stay and for taking the time to leave us feedback. Your safety is our utmost concern, especially during these times. IHG Hotels & Resorts takes the mitigation and prevention of COVID-19 seriously. We have started a standardized cleaning system, the IHG Way of Clean, and our hotels are required to adhere to comprehensive health and safety procedures. I'm concerned with learning about the hotel's cleanliness. IHG has always been known for its attention to detail and I’m sorry that this was a letdown and the situation you described is certainly not ideal. Your thoughts have been shared with the housekeeping team and this will be addressed rightly. We hope you will join us again in the future and impart a better stay. Safe travels, Deborah R. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room seemed updated and very spacious. This room was also very clean and there were many stores located close by. Beds were comfortable and WiFi was good. I would stay again. I was given a breakfast bad every morning. Doors were locked at night to lobby for safety.
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Date of stay: November 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked a 2 Bed queen room and was charged for such. Gave the Hotel credit card information, they charged our car for such. When we arrived they gave us a 1 king bed room, and said they were all booked, but we paid for a 2 queen bed room. Wen to talk to the manager, they informed me the manager was out for a week. The staff was unfriendly the room was half cleaned. Tried to change to a differant hotel none was available and had to cut our trip short because of the incompetence of this staff. Also the free buffet in the morning was terrible. Dried up eggs. Total disaster. Avoid this hotel at all costs.
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Date of stay: March 2022
Location
Cleanliness
Service
Room Tip:Â Stay away, they get your credit card and charge you for a room they say is not available.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Houston Westchase - Westheimer, an IHG hotel
Responded Apr 5, 2022
Hi Jrcowboy W, We appreciate you taking the time to share with us your feedback about your stay at our Holiday Inn Express Houston Westchase - Westheimer! Complete guest satisfaction is our topmost priority. I'm sorry to hear about the issues encountered with the reservation, the behavior of some of our staff, and the condition of the room. I brought this up to our local management's attention along with your comments about the breakfast service. I'm certain that your feedback will be used as a reference for us to better serve you in the future. I also sent you a private message discussing this further. We're grateful to have you as one of our valued guests. I hope you'll consider us again in your future travel plans! Stay safe, Jomar M. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for a weekend visit to Houston. I absolutely loved the view from the second floor outdoor pool. The room was clean and comfortable and the service at check in was great. I liked the parking garage. It made me feel safer about parking.
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Date of stay: October 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Simple hotel, but with a room that is amazing for its size and facilities.
Clean, but cleaning service is on request, breakfast could be a little better.
Hotel for short stays,
helpful and dedicated staff
Clean, but cleaning service is on request, breakfast could be a little better.
Hotel for short stays,
helpful and dedicated staff
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Date of stay: March 2022Trip type: Traveled on business
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
No shuttle. Quick taxi Uber or Lyft ride to the galleria
"Stay away, they get your credit card and charge you for a room they say is not available."Read full review
PRICE RANGE
₱5,907 - ₱6,986 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasTexas Gulf CoastHouston
NUMBER OF ROOMS
127
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingHOLIDAY INN EXPRESS & SUITES HOUSTON WESTCHASE - WESTHEIMER, AN IHG HOTEL - UPDATED 2023 Reviews & Price Comparison (TX) - Tripadvisor
Frequently Asked Questions about Holiday Inn Express & Suites Houston Westchase - Westheimer, an IHG hotel
Which popular attractions are close to Holiday Inn Express & Suites Houston Westchase - Westheimer, an IHG hotel?
Nearby attractions include Molly's Irish Pub & Sports Bar West Side (0.3 km), Apollo Cafe & Hookah Lounge (0.2 km), and Southside Skateshop (0.3 km).
What are some of the property amenities at Holiday Inn Express & Suites Houston Westchase - Westheimer, an IHG hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Holiday Inn Express & Suites Houston Westchase - Westheimer, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Houston Westchase - Westheimer, an IHG hotel?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Holiday Inn Express & Suites Houston Westchase - Westheimer, an IHG hotel?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Holiday Inn Express & Suites Houston Westchase - Westheimer, an IHG hotel?
Conveniently located restaurants include Saldivia's South American Grill, Bistro le Cep, and Avesta Persian Grill.
Are there opportunities to exercise at Holiday Inn Express & Suites Houston Westchase - Westheimer, an IHG hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Houston Westchase - Westheimer, an IHG hotel?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Holiday Inn Express & Suites Houston Westchase - Westheimer, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express & Suites Houston Westchase - Westheimer, an IHG hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Holiday Inn Express & Suites Houston Westchase - Westheimer, an IHG hotel?
Many travellers enjoy visiting Bayou Bend Collection and Gardens (15.1 km) and Rienzi Mansion (15.5 km).