The San Luis Resort, Spa and Conference Center
The San Luis Resort, Spa and Conference Center
5222 Seawall Blvd, Galveston, Galveston Island, TX 77551
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Avg. ₱16,119 /night, 9/19 - 9/20
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₱10,820
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4.5
#4 of 61 hotels in GalvestonLocation
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Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Discover unparalleled luxury at The San Luis Resort, Spa & Conference Center, a 32-acre, year-round beachfront hotel and spa resort property on beautiful Galveston Island, Texas. Recipient of the AAA Four Diamond Award® since 1999, The San Luis Resort offers the perfect Galveston Hotel and resort experience with lavish accommodations, breathtaking Gulf views and personalized service. Dine in our award-winning restaurants, enjoy luxurious resort amenities and then step into the excitement of historic Galveston Island, which boasts a wide array of activities on land and sea with 32 miles of sun-drenched beaches, historic sites and famed shopping. Unwind at Spa San Luis our full-service spa, salon and fitness center or sip a refreshing cocktail at The Cove our swim-up pool bar. For your convenience, we offer 200,000 square feet of total meeting facilities, 700 hotel guest rooms and ten restaurants within the resort.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Beach
Entertainment staff
Children Activities (Kid / Family Friendly)
Valet parking
Paid private parking on-site
Wifi
Fitness / spa locker rooms
Sauna
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Plunge pool
Fence around pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kids' meals
Outdoor dining area
Wine / champagne
Swimup bar
Poolside bar
Evening entertainment
Fishing
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Bath / shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Luxury
Romantic
Languages Spoken
English, Spanish
Location
5222 Seawall Blvd, Galveston, Galveston Island, TX 77551
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 66 out of 100
66
Hobby Airport
60.9 km•
See all flights
Rental Cars
12 Restaurants
within 0.5 kilometers
2 Attractions
within 0.5 kilometers
Reviews
4.5
4,270 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The San Luis Resort, Spa and Conference Center is renowned for its inviting spa services, lively atmosphere with live music, and exceptional service that guests frequently commend for the staff's professionalism. Nestled on a prime beachfront, the location offers easy access to the sea and dining options, with travelers often noting the clean facilities that contribute to a pleasant stay.
However, opinions are mixed regarding the rooms, which range from spacious and well-equipped to instances of cleanliness concerns and dated decor. Despite the praise for amenities and atmosphere, some guests feel the value proposition is diminished by the resort's high pricing structure.
Location
Beachfront
Atmosphere
Inviting
Rooms
Spacious
Value
Expensive
Cleanliness
Pristine
Service
Professional
Amenities
Pampering
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4,270Reviews76Q+A100Room tips
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Detailed Reviews
Our little Stay-Cation at the San Luis Resort was perfect in every way! The valets were convivial and helpful and never rushed us. Our check-in hostess was the epitome of a five-star employee. She got us discounted tickets to Pleasure Pier and left macaw stuffed toys for the kids in our room while we were gone. When we discovered the kids forgot their toothbrushes, the hotel ran some up in less than five minutes. Room service for breakfast was extensive, delicious, hot, and delivered with flair. The heated pool felt divine, and the service was some of the best we’ve ever had: prompt and intuitive. Thank you, San Luis Resort, for such an amazing experience!
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Date of stay: March 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Gwin, Guest Services / Front Office at The San Luis Resort, Spa and Conference Center
Responded May 8, 2021
We are delighted to hear your stay-cation with us was successful. We hold to see you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From the time we arrived we experienced excellent service, courteous professional staff, quality amenities, and delicious dining.
The location is centrally located and facilitates efficient logistics to any venues in the area.
The fact every room has a balcony with a beach side view only enhances the ambience established on arrival by the staff and facilities.
The location is centrally located and facilitates efficient logistics to any venues in the area.
The fact every room has a balcony with a beach side view only enhances the ambience established on arrival by the staff and facilities.
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Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SLRFrontOfficeMgr, Front Office Manager at The San Luis Resort, Spa and Conference Center
Responded Feb 4, 2020
Thank you for taking the time to share your wonderful experience. We look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
Had a great visit to the SL condos. Went straight to the Cove upon arrival, Angelica makes some great drinks! First night dinner at the Steakhouse, of course, had to have the lobster Mac and cheese with my New York Strip. Jimmy is a great waiter, welcome back Daniel. John Paul and Joe run a first class operation. Had lunch each day in the Blake’s Bistro, the club sandwich or Cobb salad are great and very filling. Amanda and Yuliia will take great care of you. Nights were spent in The Bar listening to the outstanding music of Bernard and Brent. Bartenders Vance and Carlos are real mixmasters and Madi made sure my glass was never empty. The Grotto has great food, I love the San Luis Veal and Vic & Anthony’s Crab Cakes. Stacy will take great care of you and Anthenia makes a tasty red sangria. Congrats to Korry, the new Grotto manager. Bad news, Jared is no longer a bartender, good news he got promoted to manager! The Big Boss was constantly present helping out during the busy times, that’s called leadership! Lastly, all staff were wearing MASKs and if appropriate, Gloves. Tables constantly being sanitized. They are taking the virus seriously, but it doesn’t prevent you from enjoying yourself.
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Date of stay: August 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Philett Carter, General Manager at The San Luis Resort, Spa and Conference Center
Responded Aug 13, 2020
Dear WaltW, Wow ! We appreciate you for taking the time to post this incredible review. Thank you so much for acknowledging the all the team members and the effort put forth to ensuring that our guest are safe, the property is sanitized and is well maintained. It really does take a village to navigate through this pandemic and find innovative ways to achieve excellent customer service during these unpredictable times. It appears that you had an opportunity to experience most if not all of out outlets and restaurants throughout your stay. We are happy to hear that your time with us was enjoyable. We are thankful for your patronage and hope to serve you again soon. Philett Carter-Wilson Director of Guest Relations San Luis Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pros- The grounds are beautiful, the staff is very nice. Feels like a resort. Great views of the ocean. Just across the street from the gulf, and close to many things like Pleasure Pier, etc. Of course, this is a fairly small town, so almost anything on Seawall is close to everything.
Cons- Very expensive, our first night was $550, the next 2 nights were $450. They added in a resort fee for $10 a night, and parking fee, even though we self parked, at $10 a night. The rooms are very small, but the beds are very comfortable. There isn't room for a table to eat on, just a cabinet with a TV, 2 beds, and a chair next to the bed. Small fridge, but it would't cool until we opened the cabinet and pulled it out a few inches. No microwave, but they offered to rent one for $10 a day. At $550 a day, I would think there would be one in the room. The bathroom was really small. The door is just a sliding glass door and can't be locked. Also, no exhaust fan. Not ideal when you have a family of 4. The balcony has a great view but is very small. Just enough room for a couple of chairs. We stayed on the side overlooking the pool. The noise from the commercial air conditioners drowned out the ocean entirely, and we were on the 14th floor. The pool is nice, but the water slide is not there now. Almost no shade, unless you rent a cabana. They have a swim up bar and the staff is very nice, but the drinks are really expensive. I guess the underlying theme is that we paid top dollar and that didn't buy much. The maids also only come when you move out unless you call them and need towels or something delivered. Self parking was in the back of the hotel, it felt weird going in a rear building entrance. Finally, there is only one pool and it was fairly crowded even with the hotel being nowhere near at capacity. There were never more than 30 cars in the parking lot, nor was Valet full. I don't know what it would be like if the hotel was full. They should probably have a 'Covid discount' that accounts for lack of maid and room service. We came here for our anniversary and enjoyed our stay but probably will look elsewhere next time.
Cons- Very expensive, our first night was $550, the next 2 nights were $450. They added in a resort fee for $10 a night, and parking fee, even though we self parked, at $10 a night. The rooms are very small, but the beds are very comfortable. There isn't room for a table to eat on, just a cabinet with a TV, 2 beds, and a chair next to the bed. Small fridge, but it would't cool until we opened the cabinet and pulled it out a few inches. No microwave, but they offered to rent one for $10 a day. At $550 a day, I would think there would be one in the room. The bathroom was really small. The door is just a sliding glass door and can't be locked. Also, no exhaust fan. Not ideal when you have a family of 4. The balcony has a great view but is very small. Just enough room for a couple of chairs. We stayed on the side overlooking the pool. The noise from the commercial air conditioners drowned out the ocean entirely, and we were on the 14th floor. The pool is nice, but the water slide is not there now. Almost no shade, unless you rent a cabana. They have a swim up bar and the staff is very nice, but the drinks are really expensive. I guess the underlying theme is that we paid top dollar and that didn't buy much. The maids also only come when you move out unless you call them and need towels or something delivered. Self parking was in the back of the hotel, it felt weird going in a rear building entrance. Finally, there is only one pool and it was fairly crowded even with the hotel being nowhere near at capacity. There were never more than 30 cars in the parking lot, nor was Valet full. I don't know what it would be like if the hotel was full. They should probably have a 'Covid discount' that accounts for lack of maid and room service. We came here for our anniversary and enjoyed our stay but probably will look elsewhere next time.
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Date of stay: July 2020
Value
Rooms
Service
Room Tip: Rooms opposite the pool will not have all the AC noise.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Philett Carter, General Manager at The San Luis Resort, Spa and Conference Center
Responded Jul 17, 2020
Dear Kenneth, Thank you for taking the time to share your feedback, We would like to apologize for any inconveniences that you experienced and I would like to communicate with you directly regarding the concerns mentioned in your review. We have had to make some physical changes to our property in the past few years. . Please contact me at 409-740-8610 or email pcarter@ldry.com. You are important to us . It is disappointing that your experience was not satisfactory. I welcome the opportunity to speak with you as soon as your time permits. Sincerely, Philett Carter Director of Guest Relations San Luis resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beware of staying here as the valet parking is not secure, the rooms are not as advertised and the desk staff is curt / rude (yes you Valerie). I stayed at the San Luis Resort on May 30-31, 2020. I gave my Porsche Cayenne to the hotel valet for overnight parking and when I called for the car the next morning, I found out both my rear tires had been slashed and I needed to call a tow truck to get back to my home in Houston. Turns out the valet had parked my car in the hotel’s outside parking lot (???!). I spoke to Thomas (security) and John (head of security) and was told they would check the video camera and that the hotel’s corporate risk dept would call me to take care of this. I never received a follow up call, so a week later I called and spoke to Linda in Landry’s corporate office. Linda said Landry’s didn’t carry insurance for damage to hotel guest cars and that I needed to pay the costs myself or file a claim for reimbursement with my insurance. Landry’s was unwilling to pay for any of the damage to my car and related costs while my car was in THEIR possession in a supposed secure area with purported video surveillance. I’m highly skeptical they had any video surveillance or security patrols of the entire lot. Thanks Landry’s for my $1,000+ of incremental costs on my trip for tows, taxis, new tires.
Also, beware of the room type you book and related rates. I booked a “club level” room which was ~$100 / night more than the next level down room due to the advertised snacks, coffee, breakfast, cocktails and so forth in the common area of the floor. NONE of this is available. After arguing with the desk manager (curt / rude Valerie) to reduce our rate, she finally gave us a room credit and passes exchangeable for morning breakfast and coffee.
Nice hotel, but valet parking is not secure and the service and amenities aren’t up to par for a $500/night hotel. Some of staff could use another session in customer service training.
Also, beware of the room type you book and related rates. I booked a “club level” room which was ~$100 / night more than the next level down room due to the advertised snacks, coffee, breakfast, cocktails and so forth in the common area of the floor. NONE of this is available. After arguing with the desk manager (curt / rude Valerie) to reduce our rate, she finally gave us a room credit and passes exchangeable for morning breakfast and coffee.
Nice hotel, but valet parking is not secure and the service and amenities aren’t up to par for a $500/night hotel. Some of staff could use another session in customer service training.
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Date of stay: May 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PCarte, Guest Relations Manager at The San Luis Resort, Spa and Conference Center
Responded Jun 13, 2020
Dear Mark We sincerely apologize for a substandard visit with us. Please Know that our goal & desire is to provide genuine care and comfort for you as well as all of or guest. At no time or under any circumstance is rude behavior acceptable . We will address your concerns with our associates. It was very unfortunate that this stay involved an unpleasant experience. No one was caught in the act of doing anything to your vehicle. Therefore, there is no one to hold accountable for the action. We are looking forward to a time when we can resume all of our special amenities that you and others are accustom to enjoying. Until then and during the pandemic, we have to abide by certain restrictions to assist with keeping you and others comfortable and healthy. Best Regards, Philett Carter-Wilson Director of Guest Relations San Luis Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I can understand that hotels have reducedz
housekeeping staff because of hotel social distancing policies. However, if a hotel is open for business and accepting customers, it should do all it can to ensure that their customers are safe and residing in a healthy environment. Not so with this aging luxury hotel. We were moved 3 times as we discovered each room to be very dirty. The floors and carpets were littered with food crumbs and flakes of paper from previous tenants. There were dead bugs and crawling roaches who chased us from each room. Management was aware and apologized citing no housekeeping. The pool was crowded with people in the water and packed in lounge chair seating. People came and went without masks. Some customers were surly and refused to wear masks when requested by staffers. In one room, we could not lock the patio door and a maintenance person told us that the lock holes were not aligned. He then stepped on a large roach completely horrifyingly our daughter. Venders accept only credit cards or room charges citing the dangers of handling items yet give you a pen used by a previous customer or you have to type a computer keyboard also previously used. They don't wipe anything. There is no caution expressed in any form by hotel management or staff. They are simply using this pandemic to be cheap.
housekeeping staff because of hotel social distancing policies. However, if a hotel is open for business and accepting customers, it should do all it can to ensure that their customers are safe and residing in a healthy environment. Not so with this aging luxury hotel. We were moved 3 times as we discovered each room to be very dirty. The floors and carpets were littered with food crumbs and flakes of paper from previous tenants. There were dead bugs and crawling roaches who chased us from each room. Management was aware and apologized citing no housekeeping. The pool was crowded with people in the water and packed in lounge chair seating. People came and went without masks. Some customers were surly and refused to wear masks when requested by staffers. In one room, we could not lock the patio door and a maintenance person told us that the lock holes were not aligned. He then stepped on a large roach completely horrifyingly our daughter. Venders accept only credit cards or room charges citing the dangers of handling items yet give you a pen used by a previous customer or you have to type a computer keyboard also previously used. They don't wipe anything. There is no caution expressed in any form by hotel management or staff. They are simply using this pandemic to be cheap.
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Date of stay: July 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Philett Carter, General Manager at The San Luis Resort, Spa and Conference Center
Responded Jul 23, 2020
Dear Ronny C, We are grateful to you for taking the time to share your feedback. Please accept my sincere apologies for the inconveniences you unfortunately experienced. Be assured that this was not indicative of our standards & goals. Everything mentioned will be investigated. You deserve better because our mission is to provide genuine care, comfort and safety for our guests. I welcome the opportunity to talk to you directly and to discuss your experience in detail as well as ensure to follow up with you regarding any concerns that you have expressed. It is our desire to gain your trust and loyalty. At your convenience, I can be reached at 409 740-8610 or by email: pcarter@ldry.com. Again, Thank you ! Best Regards, Philett Carter-Wilson Director of Guest Relations San Luis Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were given a room on the 14th floor that had a dirty toilet seat and a wet cloth in the sink. There was a layer of dust on the counters as well. When we complained to the front desk they did the right thing and moved us to a room on the Penthouse floor along with 2 free continental breakfasts for each day we were there. It was a lot better and cleaner. The problem was that when you use the shower, there's such a large gap under the shower door that there was water all over the floor. Not just a few splashes, more like a large puddle. After that we shoved a towel under the door to keep that from happening again. The tiles inside the shower had mold and mildew in the grout and on ceiling outside of shower, which was gross. There wasalso an occasional smell of sewer gas around the toilet area.
The pool was nice except when I walked around the pool area and lounge chairs bare-footed, I had all kinds of crap (dirt, tiny paper, leaves, etc.) stuck to my feet. I'm thinking a little power wash could have solved that problem, but what do I know.
We made a reservation at the Grotto for dinner one night. Had a great server ("Barton") who was very accommodating and made sure we were taken care of. We ordered desert to bring back to our room. But when we got the check, we noticed a .45 "To Go" charge after having spent $100 on our meal. Really? How incredibly petty is that? They could have just added it to the price of the dessert and I never would have known and this wouldn't have even been an issue.
The whole hotel really needs updating and a deep cleaning, that's for sure.
The pool was nice except when I walked around the pool area and lounge chairs bare-footed, I had all kinds of crap (dirt, tiny paper, leaves, etc.) stuck to my feet. I'm thinking a little power wash could have solved that problem, but what do I know.
We made a reservation at the Grotto for dinner one night. Had a great server ("Barton") who was very accommodating and made sure we were taken care of. We ordered desert to bring back to our room. But when we got the check, we noticed a .45 "To Go" charge after having spent $100 on our meal. Really? How incredibly petty is that? They could have just added it to the price of the dessert and I never would have known and this wouldn't have even been an issue.
The whole hotel really needs updating and a deep cleaning, that's for sure.
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Date of stay: September 2020
Value
Cleanliness
Service
Room Tip: Beautiful full views of the Gulf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Philett Carter, General Manager at The San Luis Resort, Spa and Conference Center
Responded Oct 3, 2020
Raccoongal79, Allow me to start with an apology about your recent issues here at The San Luis Resort. We also thank you for taking the time to share the details of your experience with us. We will certainly take a look at the room you were assigned to originally. I will also address the cove concerns as well. We appreciate you for bringing these things to our attention. Thank you for being our guest and for recognizing Barton!! We also thank you for the privilege and opportunity to serve you and for selecting Grotto as a dining options. I will get correct protocol for handling and pricing for "to go orders". We look forward to seeing you back again soon! Sincerely, Philett Carter Wilson Director of Guest Services San Luis Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It had been too long since my last visit to the San Luis. Three friends and I decided to get away from Houston for the weekend. We loaded up our bikes and headed to the Island for a getaway weekend. At valet, we were greeted by Pablo who generously offered to help unload and assemble our bikes, as well as assist with the luggage and stowing the car. His attitude and cheery conversation set the tone for the weekend. Remodeling of the lobby and rooms gave everything a refreshed and uplifting appearance. And the staff could not have been more accommodating and helpful. It was nice to be welcomed back by some of the same staff that had welcomed me before. After having one of the best spa experiences in my recent memory, we holed up in the room, ordered room service, and enjoyed each other's company and watched the grammies. We ordered room service from Grotto and I must compliment them on a really nice dining experience. Everything you could have asked for in the restaurant but experienced in our room. The server seemed especially accommodating and brought our salad in advance of the entrees. All in all, a very pleasant experience and accomplished just what we were looking for.
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Date of stay: January 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SLRFrontOfficeMgr, Front Office Manager at The San Luis Resort, Spa and Conference Center
Responded Jan 30, 2020
Dear Guest, We are delighted that after long break you and your friends decided to take some time off and stay with us again for your weekend getaway. We are always working hard to provide high service standards for our guests as well as continuously improving our facilities. Thank you for recognizing Pablo and rest of the staff. We hope you will return soon to spend another weekend gateway, enjoy or SPA, restaurants and prime beachfront location.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The best part about the San Luis is the restaurants. Food is delicious, and wait staff is very friendly and accommodating. We splurged on “Club 10” since it was our first getaway (we’re from DFW) since COVID hit. NOT worth the money, club 10 or not. Every linen I touched had hair on it, even after asking for new blankets. Our room was full of gnats and drain flies, constantly felt damp, and the bed was pretty uncomfortable. The staff would start banging and slamming doors aggressively to clean at 730am, so there was little chance of sleeping in. We stayed Sunday through Wednesday with very little crowding but still were removed from our chairs by the pool as they were “reserved”, though no one occupied them for the rest of the day after we were asked to move.
Do not recommend! Find somewhere where your $300-$400 a night will go MUCH further.
Do not recommend! Find somewhere where your $300-$400 a night will go MUCH further.
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Date of stay: May 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Gwin, Guest Services / Front Office at The San Luis Resort, Spa and Conference Center
Responded May 25, 2021
First I would like to apologize for an unsatisfactory stay. It is our goal to provide top notch service and product for our guests to enjoy. I would like the opportunity to speak with you further about you stay. At your convenience please reach out to me at 409-740-8652 or email me at dgwin@ldry.com.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It's a nice hotel, the pool area is pretty, with friendly staff, private cabanas, and just across from the beach. The room TV was big screen with modern interface and streaming services, but with limited premium channels. Bottled water was provided in the room and by the elevators. We ate in the steakhouse and felt a bit judged, with other guests receiving better service. Maybe we should have dressed up a bit more? Main issue was the cost, probably twice the price of anywhere else in Galveston, but it didn't feel like it. Having to line up five deep because there is only one desk clerk on at prime check in time when there are other people in the back. set an annoying start to the stay along with all the lectures and threats about Covid and smoking in the room which constitutes the welcome. My one night stay was prepaid in full and yet they took $120 off me at check in including $20 for parking and 'resort' fee, Why don't they increase the room rate to include mandatory charges like this? If the answer is "because people wouldn't book if they knew the real price", well....you may be right.
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Date of stay: November 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Philett Carter, General Manager at The San Luis Resort, Spa and Conference Center
Responded Nov 28, 2020
Dear Simon, Thank you for taking the time to share your feedback. We want to take the time to apologize for any inconvenience that you experienced. Each team member strives to make you feel comfortable and cared for throughout your time with us. You have my word, I will look into your particular set of circumstances. Regarding the check in process, It may take a little longer to check in because we have been force to make some adjustments as we move forward during the pandemic. Our pricing structure has very competitive prices with an array of amenities to enhance and compliment the quality of your stay. Regarding the parking fee & resort fee, you shared a good suggestion. However, we have multiple options for parking therefore we extend an opportunity for the guest to decide which parking option that is preferred. The resort fee is very reasonable considering it is a standard fee for most resort type properties. Sincerely, Philett Carter-Wilson Director of Guest Relations San Luis Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Absolutely! We cannot guarantee access to the room prior to 4PM, but we can always pre-register you and provide wristbands for access to The Cove.
Unfortunately, as with swim up bars, it depends upon the weather. Easy answer is yes but... we do have some cold, rainy Decembers.
I agree with the prior responses.
There are stairways all along the seawall that allow access to the beach; there are also ramps for wheelchair accessibility.
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"The villas staff made all of our reservations for the spa and the restaurants so really just come ready to relax. It’s worth every cent."Read full review
"The music was more geared towards a younger crowd. We would have liked for the music to have a little more variety."Read full review
"Expect the royal treatment. Enjoy the private Villa experience and be treated like royalty. "Read full review
"Lot of ppl checking out on the weekend elevators are busy and jam packed at high peak time like 10/11am.. try to ask for noon checkout"Read full review
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PRICE RANGE
₱15,004 - ₱23,760 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the san luis hotel galveston, san luis resort galveston texas, san luis hotel galveston, san louis hotel galveston
LOCATION
United StatesTexasTexas Gulf CoastGalveston IslandGalveston
NUMBER OF ROOMS
250
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingTHE SAN LUIS RESORT, SPA AND CONFERENCE CENTER - UPDATED 2024 Hotel Reviews & Price Comparison (Galveston, TX) - Tripadvisor
Frequently Asked Questions about The San Luis Resort, Spa and Conference Center
Which popular attractions are close to The San Luis Resort, Spa and Conference Center?
Nearby attractions include The Seawall (0.04 km) and Breeza Beachwear (0.2 km).
What are some of the property amenities at The San Luis Resort, Spa and Conference Center?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at The San Luis Resort, Spa and Conference Center?
Top room amenities include air conditioning, a flat screen TV, and an additional bathroom.
What food & drink options are available at The San Luis Resort, Spa and Conference Center?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The San Luis Resort, Spa and Conference Center?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The San Luis Resort, Spa and Conference Center?
Conveniently located restaurants include The Steakhouse, Grotto Ristorante, and Landry's Prime Seafood & Steaks.
Are there opportunities to exercise at The San Luis Resort, Spa and Conference Center?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The San Luis Resort, Spa and Conference Center?
Yes, dry cleaning and laundry service are offered to guests.
Does The San Luis Resort, Spa and Conference Center offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The San Luis Resort, Spa and Conference Center?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The San Luis Resort, Spa and Conference Center?
Many travellers enjoy visiting 1892 Bishop's Palace (4.9 km), Moody Mansion (3.7 km), and 1859 Ashton Villa (3.9 km).