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I was excited about this hotel when searching online. Unfortunately, the staff at this hotel are not nice and are not helpful. No eye contact...the toilet was dirty when we arrived and it ran for a very long time after every flush! Plus there was...More
This was our first trip to Galveston and we loved it! The people are very friendly in TX ❤️ I try to stay at Hilton owned hotels every time I travel and the Galveston Island Resort was awesome! The location is great, right across the...More
1 Thank angeladawn77
Response from Tristin T, Manager at Hilton Galveston Island ResortResponded 4 weeks ago
Thank you Angela for taking a moment and writing a review for our property! I'm so glad you had the opportunity in using our complimentary shuttle services. We are pleased to hear you had a positive experience with our staff and breakfast. I know you...More
The Galveston Hilton Resort staff was extremely helpful and kind during our family weekend getaway. From check in (thanks toAmanda) to check out, our family of 14 was treated with the utmost care. The belhops readily helped with swift valet service and whatever we asked....More
Perfectly adequate for our needs. The late check-in time of 4 pm meant a long queue at this time, which wasn't welcome. The hotel was pretty full and it shows the bar and pool area as being too small for the size of the hotel....More
I was excited to stay here because it is located by a lot of neat places, but it was not worth it. The staff was rude and not knowledgeable. Room had trash left in it, my bed was not made, just the comforter threw over...More
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Response from Elizebeth B | Reviewed this property |
We travelled to the cruise terminal in the hotel's complimentary shuttle. We made the reservation the previous day, when we arrived, and had no problem with organising. The service we received was excellent, efficient and... More
We travelled to the cruise terminal in the hotel's complimentary shuttle. We made the reservation the previous day, when we arrived, and had no problem with organising. The service we received was excellent, efficient and the staff were very helpful.