Home2 Suites By Hilton Fort Worth Fossil Creek
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About
Welcome to the fresh and modern Home2 Suites by Hilton Fort Worth Fossil Creek. Set in the Fossil Creek Business Park, our hotel is moments from I-820 and I-35W for easy movement around the Dallas-Fort Worth Metroplex. There's plenty of restaurants and shops nearby and we're 20 minutes from downtown and the famous Fort Worth Stockyards.
Unwind and feel at home in our bright and inviting suites. We have studio and one-bedroom options, each with a living area, free WiFi and a well-equipped kitchen with full-size appliances. It's easy to customize the suite to your needs with nesting tables, a sleeper sofa, rolling desk, and plenty of shelves and cabinets. And for true comfort away from home, we're also pet-friendly.
Start the day right with free breakfast - with choices like artisan sandwiches, fruit, cereal, yogurt and multigrain waffles, morning meals are never boring.
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The breakfast a was lack luster, but most of these hotels pump out the same crappy high carb, high fat stuff.
Also, as a gold member I didn’t really feel or notice any different. Later checkouts weren’t offered, nor any arrival gifts, etc. but again, you’re at a lower star hotel.
The staff was very friendly and you can walk to at least one restaurant, but very conducive to sleeping...that’s where this property shined.
They tout their extra cleaning protocols, but then list off things like clean counters and surfaces. Really!?!? Isn't that part of your everyday housekeeping? You'll have to practically beg the front desk to have housekeeping come in to refresh your room and even then, they won't come by to do that until around 4pm when you are ready to be back in your room to freshen up before dinner. And when the housekeeping attendant does show up, don't expect her to be polite. We needed a couple of minutes to gather our things and one of my kids was in the restroom. She shot me a look as if to say how dare we.
Bath towels are like the size made for babies and if you want enough for all of the people in your room, head down to the front desk to ask for them because even though you requested that along with housekeeping service, that message won't be passed along.
Breakfast service is another cut corner, and as a traveler with kids, this is a big downfall. There's waffles, cereal, some bread items for toast, and maybe yogurt. And perhaps you may get coffee. If you do, be careful because the to go kids don't fit the cups they provide.
It appears they don't care to have a breakfast attendant to make sure things are replenished. There's no breakfast sandwiches offered, although there are microwaves available that advertise them. Pretty crazy that on a Saturday morning there was only one front desk agent and she was in charge of check outs, breakfast, and from what I could tell, checking in housekeeping staff.
Front desk agents seem unequiped to deal with that and certainly not to a Hilton brand standard. I would have no confidence in them to rectify larger issues.
Disappointing experience and definitely not what I would expect from a Hilton brand property. I knew at a 2-star property you sacrifice some features, but I was shocked that they also sacrifice the level of guest service.
Would not stay here again and certainly not for what we paid. Better off staying in Fort Worth.
The breakfast was not edible. Sandwiches were too hard to even chew and all the poor and selection was just so upsetting to me.
-1st room had left over food in fridge and trash can, greasy counter tops, weird chunky splatter on the wall, a weird stench, and BUGS IN THE BED. We were moved to another room.
-2nd room had left over food in fridge and trash can, blackish mold on the AC vents, and not enough towels.
-3rd, took my sons to grab breakfast at 8:45 AM and the waffle iron and toasters were shut down 15 mins early (informed by the front desk as we attempted to find batter and bread as well). We didn’t eat breakfast.
Just not a good stay…PERIOD. Glad it was just one night this go around. I’ve never had problems with Hilton.
"Great for dinner locations and a wonderful hot breakfast. They take great care to make sure it is hot and delicious. "Read full review
"Stay somewhere else. There was a police car in the parking lot this morning. Not a comfortable stay. "Read full review
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