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Hotel Indigo Dallas Downtown

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1933 Main St, Dallas, TX 75201-5207
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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HotelIndigo.com
US$254
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Free cancellation until 12/08/21
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US$263
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (329)
Room & Suite (214)
Dining (52)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 03/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Indigo Dallas Downtown
Updated 03/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#48 of 229 hotels in Dallas
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
Hotel Indigo Dallas Downtown is a registered historic landmark property that was designed to offer a boutique hotel oasis in the heart of Downtown Dallas. We are within walking distance from business, entertainment, dining, shopping and world class arts that Dallas has to offer. We provide complimentary shuttle to Downtown and Uptown Dallas.
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Room & Suite (214)214
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Business Center with Internet Access
Paid private parking nearby
Wifi
Restaurant
Complimentary instant cofffee
Complimentary tea
Snack bar
Special diet menus
Shuttle bus service
Conference facilities
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Picnic area
Shops
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Telephone
Wardrobe / closet
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Centrally Located
Languages Spoken
English, Spanish
1,113Reviews19Q+A100Room tips
Traveler rating
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  • 51
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Popular mentions
1fitrn wrote a review Dec 2020
Memphis, Tennessee76 contributions45 helpful votes
Let's Begin: Hotel front desk clerk at check in was not helpful in assisting me to understand valet which I had accidentally paid for thinking that I was just paying to park overnight in a garage and that I will park the car myself. The room was very nice looking , No exciting view of the city on 11th floor, Look old such as chips in paint and door to room but I Felt that it was properly clean and the furniture looked very nice. Short Walking distance to restaurants and At&T entertainment area where are you can purchase drinks from an outdoor bar and then they do have a few restaurants in the area. It was very difficult to get on a street to where I was on the right side of the street to valet park. So I first went around the corner and got out of my car and the valet employee was not there but up on the sidewalk. I waited a couple of minutes and I was not approached it was very cold outside so I got into my car and try to again park directly on the street on the side of the street where the valet parking employee was. The area around this hotel has a lot of construction going on they can be a little bit confusing. Finally I park my car and the employee walks up not in a very friendly way and I explain to him that I would like my car parked and he's like "OK" and I tell him that I had already paid for and he asked me what was my room number he was not polite by doing as he was not doing this with the smile or any type of very good customer service whatsoever ever. It was kind of like he was looking at me like I'm tired of dealing with people who think they are uppity and which I was not behaving up any in any type of way. I then ask him if I can just park my own car and he was like "hold up hold up hold , let me explain something " I did not like his tone of voice and furthermore the type of person that I am especially during this pandemic I don't want anybody unnecessarily in my car I don't want their germs on my steering wheel or any of that so I just honestly told him that I would like to park my own car I because I don't want anyone in my car when I paid I told him I thought I was just paying to park my own car and that I did not need valet. I recently was in a hotel and Tampa about two weeks ago and I had to pay about $35 to park in their parking garage I was responsible for getting my own car going in and out of the garage this is what I thought I was paying for when I paid on the website.The problem wasnt that I paid $30 the problem was that from the start I just wanted to park the car myself. Any way I have to park in the car and going to the garage we go to our room and change our clothes only to come downstairs hearing him talk about us to the front desk employees. First, this hotel has valet??? Are you kidding me? Your staff is extremely ghetto ( This is the behavior they displayed) . I understand hiring people to give them a chance, thats great!!! But please hire them and train them how to behave and give better customer service. I might as well had been in the hood with the customer service I received from your front desk and valet. I didn't know who valet was because he looked like he worked at a car wash and greeted us as if we were at a tire shop. Valet parking? Orient your employees on the importance of appearance.
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Date of stay: December 2020Trip type: Traveled with family
2 Helpful votes
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Response from Marcus Hennigan, Owner at Hotel Indigo Dallas Downtown
Responded 21 Dec 2020
Dear 1fitrn, Your feedback is very much appreciated. We are disheartened to read your review, as it is important for us to make a guest feel special. Please accept our apologies for any shortcomings of our staff. We’ll do our best to work with the team to address this and ensure that a warm, accommodating, and high-quality service is maintained. Allow us to change your perceptions when your travels bring you back to the area.
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Tulsa, Oklahoma67 contributions95 helpful votes
Apart from having to pay for parking. This hotel was nice and compact. I didn't receive a city view window, but the room itself had enough decor to keep me entertained. Perfect for a nice relaxing getaway without to much glam. Would definitely stay here again.
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Date of stay: August 2020
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TINA H wrote a review Feb 2020
7 contributions
Absolutely fantastic. Staff were so friendly and helpful, they made my holiday. Breakfast was delicious and the staff took so much care they are my extended family. Can’t wait to go back, I really didn’t want to leave.
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Date of stay: September 2019Trip type: Traveled as a couple
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Response from GMhotelindigo, General Manager at Hotel Indigo Dallas Downtown
Responded 5 Mar 2020
Thank you for staying at Hotel Indigo Dallas Downtown and for finding the time to give us a glowing recommendation. We are thrilled to hear that our phenomenal guest service and well-appointed accommodations exceeded your expectations and became some of the many highlights of your vacation time with us. Should your adventures bring you back our way, please join us again during your next visit to Dallas.
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thesarahbella wrote a review Feb 2020
Tennessee127 contributions58 helpful votes
My brother and I stopped here on a road trip through the southwest. I felt the regular 2 queen guest room to be a little small compared to the Hotel Indigos I have stay at in the past. The hotel is historic, so I understand that factors in. Other than the size being a little cramped, the room was very clean and the beds were comfortable. The overnight valet is $31 per night and you have in/out privileges with that. No vending on site, so you have to pay the jacked up hotel prices for drinks and snacks in the lobby.
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Date of stay: February 2020Trip type: Traveled with family
4 Helpful votes
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Response from GMhotelindigo, General Manager at Hotel Indigo Dallas Downtown
Responded 5 Mar 2020
Dear thesarahbella, Thank you for making us part of your recent stop to your destination. Our team is pleased to learn that you found the cleanliness levels exceeded your expectation. However, we understand that we couldn’t fully meet your expectations due to the room size. Please note every room is different in size the hotel. The Guest Services Team is always able to assist when selecting a room that fits your needs and expectations. During your next visit, we hope to provide a better stay
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63901pb wrote a review Jan 2020
Longview, Texas299 contributions40 helpful votes
At the restaurant, as I write. Mikey got irritated and left after 1hr. No service for us, "the VIPs" we're served and we just sat. I am still hungry but guess I have no recourse. Finishing my wine and heading up. No dinner so no review. Made wrong choice, not VIP.
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Date of stay: January 2020Trip type: Traveled on business
1 Helpful vote
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Response from GMhotelindigo, General Manager at Hotel Indigo Dallas Downtown
Responded 14 Jan 2020
Dear 63901pb, All guest feedback is appreciated and welcome and we're honored that you chose to stay with us during your recent visit. We sincerely regret that your dinner experience us was not reflective of the standards of care and value that we are determined to deliver. Our team is generally commended for their top-notch service and we will be sharing your comments with them to ensure that our high standards of hospitality are being consistently upheld. Although we cannot control the weather, which lead to the wait times in the restaurant caused by the demand of people wanting to stay in out of the rain. We are very sorry that it put a damper on your evening. Please consider staying with us again here in Dallas so that we can work our hardest to demonstrate the quality that has made us a favorite for so many guests.
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PRICE RANGE
US$134 - US$262 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel indigo dallas, dallas hotel indigo
LOCATION
United StatesTexasDallasDowntown Dallas
NUMBER OF ROOMS
170
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Frequently Asked Questions about Hotel Indigo Dallas Downtown
Which popular attractions are close to Hotel Indigo Dallas Downtown?
Nearby attractions include Nightly Spirits (0.4 km), Dallas Arts District (0.3 km), and Giant Eyeball (0.4 km).
What are some of the property amenities at Hotel Indigo Dallas Downtown?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Indigo Dallas Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Indigo Dallas Downtown?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Hotel Indigo Dallas Downtown?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Hotel Indigo Dallas Downtown?
Conveniently located restaurants include The Woolworth, CBD Provisions, and Wild Salsa.
Are there opportunities to exercise at Hotel Indigo Dallas Downtown?
Yes, guests have access to a fitness centre during their stay.
Is Hotel Indigo Dallas Downtown located near the city center?
Yes, it is 0.6 km away from the centre of Dallas.
Are pets allowed at Hotel Indigo Dallas Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Indigo Dallas Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Hotel Indigo Dallas Downtown?
The staff speaks multiple languages, including English and Spanish.