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All reviewsturkey sausagebed was comfortableking suitevery nice staycheck in was smoothbathroom sinkcinnamon rollsperfect locationwould stay here againthe staff was greatlate nightthe young ladyyogurtlost seaoff the highwayfree breakfastrobert
We were traveling and needed a place to spend the night. I am a Holiday Inn Express Rewards Member, so we try to stay at Holiday Inn Expresses. This one, wasn't as good as the other Holiday Inn Expresses that we had stayed in. It...More
Thank Karen K
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites SweetwaterResponded 1 week ago
Hi Karen K,
Thank you for taking the time to write a review about your stay with us. We certainly appreciate your nice feedback on our service level and your sleep quality. On the other hand, we are sorry to hear that our room condition...More
This was a last minute trip out of town for my husband and I. We made no reservations ahead of time just walked in to the front desk. We were greeted with a very professional customer service clerk named Ashley. She was very helpful and...More
We read all the negative reviews on this hotel AFTER we had checked in, and had a good nights sleep. Were we in a different hotel than those reviews? The check in was smooth, very friendly and accommodating to our request for a quiet room....More
My wife and I were traveling long distance and the Holiday Inn Express would have been the perfect half way mark to spend an evening. Well, it was an unmitigated disaster. #1. All GPS devices do not find the motel. They send you in the...More
Thank George T
Response from UJ P, Front Office Manager at Holiday Inn Express & Suites SweetwaterResponded October 17, 2017
We are sorry that you experienced these problems during your trip to Sweetwater. Unfortunately, we were having a maintenance issue with the front door. It is now fixed and working well. We had no other issues with the card reader yesterday, therefore I don't...More
I started out my stay with a good feeling. The initial look is good but as I stayed and used the property it became very disappointing, especially as a HIE. I travel for a living so I have a different perspective. I am picky, but...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites SweetwaterResponded October 5, 2017
Thank you for your feedback regarding your stay at Holiday Inn Express Sweetwater, TN. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the room and air conditioning.