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SpringHill Suites by Marriott Pigeon Forge

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Traveler (123)
Room & Suite (74)
Pool & Beach (24)
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Overview
  • Excellent68%
  • Very good22%
  • Average6%
  • Poor3%
  • Terrible1%
Travelers talk about
“spring hill”(9 reviews)
“front desk”(123 reviews)
“mellow mushroom”(32 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness center
3 Star Hotel
All hotel details
Additional information
Offers from SpringHill Suites by Marriott Pigeon Forge
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Offers from SpringHill Suites by Marriott Pigeon Forge
Special Offer: Member Rates
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Rooms
2 Jul3 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (810)
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808 results
Traveler rating
532
183
51
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15
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LanguageEnglish
532
183
51
27
15
Show reviews that mention
All reviewsspring hillfront deskmellow mushroomoutdoor poolwalk in closetwafflessitting areahot tubthe breakfast areafree breakfastferris wheelrooms are largefitness centerwould stay here againsleeper sofathe main dragconvenient location
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1 - 5 of 808 reviews
Reviewed yesterday

We have been lifetime Marriott Reward Members and also had a Marriot Timeshare, so we are loyal Marriott customers. We rented 3 hotel rooms 2 times. Once in Nov and now in June for 3 days. The Hotel has gone down hill since our last...More

Thank gacolumbo
Reviewed 4 days ago

I do not usually stay at Springhill Suites although I am a loyal Marriott member. Stayed at this hotel and had no complaints whatsoever. The front desk was very helpful and informative about the area and the hotel, public areas, grounds and rooms were spot...More

Thank M K
Response from FrontDesk_GM, General Manager at SpringHill Suites by Marriott Pigeon ForgeResponded 3 days ago

We are thrilled to hear that you had a great stay and that you loved our spotless rooms, helpful team, and fair pricing. It always brings a smile to our faces to know that one of our guests had a terrific stay. Please come back...More

Reviewed 4 days ago via mobile

Overall a very good hotel room. Only slight issue was supposed to have king suite with tub but were placed in handicap accessible which has a different layout. Clean establishment with good complimentary breakfast. Good location for pigeon forge area. Staff was pleasant.More

Thank krh4348
Response from FrontDesk_GM, General Manager at SpringHill Suites by Marriott Pigeon ForgeResponded 3 days ago

We really appreciate you taking a moment to share your review. It means so much to us to receive your positive feedback, and our service team will be commended. We are passionate about hospitality and are thrilled to have made an excellent impression. Come back...More

Reviewed 1 week ago via mobile

Have stayed here multiple times over past two years. Is starting to show it’s age. The good, price is reasonable for type room and amenities. For the most part is clean and comfortable. Breakfast selection is good and the breakfast lady is fantastic. Her attitude...More

Thank woodsman8
Response from FrontDesk_GM, General Manager at SpringHill Suites by Marriott Pigeon ForgeResponded 4 days ago

Thanks for your sincere feedback, we love it when guests really take the time to provide some thoughtful comments. We're happy to see that we were able to provide excellent value. We're very sorry to hear about the concerns with cleanliness you encountered; those will...More

Reviewed 2 weeks ago via mobile

We have always been a completely loyal Marriott customers. However, lately they seem to be less customer service oriented. Today was a perfect example. I was using my app to price hotels and found this SpringHill. It seemed to have a decent rating on TripAdvisor...More

Thank Linda1 M
Response from FrontDesk_GM, General Manager at SpringHill Suites by Marriott Pigeon ForgeResponded 2 weeks ago

Dear Linda, We regret to hear that although your reservation was canceled, our customer service response wasn't your preference. We appreciate your suggestion as we move forward and hope to win your business next time. David M. Duda, CHA, CRDE General Manager

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Business Center with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Refrigerator in room
Things to do
Pool
Fitness Center with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Sauna
Details
Price range
US$122 - US$273 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Pigeon Forge
#8 Romantic Hotel in Pigeon Forge
#11 Family Hotel in Pigeon Forge
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$122 - US$273 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Pigeon Forge
#8 Romantic Hotel in Pigeon Forge
#11 Family Hotel in Pigeon Forge
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (123)
Room & Suite (74)
Pool & Beach (24)
Dining (9)
Amenities (11)
Business Center & Event Rooms (6)
Questions & Answers
Ask a question
20 June 2018|
AnswerShow all 4 answers
Response from 2018traveler | Reviewed this property |
Yes it is
0
Votes
Sandy P
27 November 2017|
AnswerShow all 3 answers
Response from Tracie R | Reviewed this property |
No, they do not. Their mattresses are firm, too firm for me, but just right for my husband.
1
Vote
eherm94
6 November 2017|
AnswerShow all 3 answers
Response from linda5251 | Reviewed this property |
I don't think so but, call hotel to inquire as Dave suggested.
0
Votes
Room Tips
"It was a perfect location at Pigeon forge with affordable price."
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"ask for a view of The Island. You should be able to see the big ferris wheel at night."
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"only slept in one"
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"We were near the front desk on the main floor and heard nothing! It appears to be well built to avoid hearing..."
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