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Stayed here from May 20th to May 22nd at a rate of $150 per night. The lobby was under construction so the main entrance was not accessible. There was a sign in front of the entrance saying you couldn't enter, but there were no directions...More
1 Thank Jessica B
Response from 00esa, Manager at Extended Stay America - Nashville - VanderbiltResponded 4 weeks ago
Jessica, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors....More
My stayed at the Extended Stay was a great experience. Affordable price and excellent staff. I would highly recommend this hotel and the next time I'm visiting Nashville this will be my first stop. Thank you for making my stay great.More
Response from 00esa, Manager at Extended Stay America - Nashville - VanderbiltResponded 28 March 2018
Patterson, it was our pleasure having you as our guest at Extended Stay America. We're delighted you had an enjoyable experience, and you felt we are a good value in the area. Thanks for recommending us to fellow online travelers, and we look forward to...More
I booked this hotel through a travel website and did some research on my own before finalizing the reservation.
Location was good, in the Vanderbilt area, a lot of places to eat around and very close to the city center and near by attractions.
Response from 00esa, Manager at Extended Stay America - Nashville - VanderbiltResponded 14 May 2018
Thanks for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for as we didn’t explain our housekeeping policy to you upon arrival. Kindly note our housekeeping is done on a weekly basis to respect the privacy of...More
AC unit extremely noisy, could not sleep, the shower was lukewarm at best. The room itself was quite nice, and the bed was comfortable. Too bad we could not sleep through the noise of the AC/Heating unit as it cycled on and off.More
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Thank Sara B
Response from 00esa, Manager at Extended Stay America - Nashville - VanderbiltResponded 3 April 2018
Sara, thank you for being our guest. We are sorry for the problems you encountered with the HVAC unit in your room. We have discussed this issue with our maintenance team to ensure our guest experience a comfortable stay. We encourage you to try us...More
By reading the reviews I had a second thoughts but considering the location was near where I needed to be I took a chance anyway. The hotel was clean and amazing customer service, the rooms have been newly renovated and it was quiet. You cant...More
Response from 00esa, Manager at Extended Stay America - Nashville - VanderbiltResponded 9 March 2018
Thank you for the glowing review of Extended Stay America and for taking the time to share your experience with us. We are thrilled to know you had an excellent stay and that you were impressed with the service provided by our courteous associates. It...More