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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#40 of 218 hotels in Nashville
Location
Cleanliness
Service
Value
Travelers' Choice
Located just steps away from Music City Center and the Country Music Hall of Fame, the all-new AC Hotel Nashville Downtown provides modern amenities including free high-speed Wi-Fi, on-site dining, a bar, and sophisticated event venues.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Patio
Business Center with Internet Access
Parking garage
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Restaurant
Breakfast available
Rooftop bar
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Self-serve laundry
Washing machine
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Room features
Allergy-free room
Air conditioning
Housekeeping
Safe
Telephone
Coffee / tea maker
Refrigerator
Flatscreen TV
Bottled water
Clothes rack
Wake-up service / alarm clock
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Trendy
Languages Spoken
English, Spanish
Location
98Great for walkers
Grade: 98 out of 100
72Restaurantswithin 0.5 km
29Attractionswithin 0.5 km
357Reviews13Q+A33Room tips
Reviews
Traveler rating
- 252
- 48
- 20
- 13
- 24
Time of year
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Popular mentions
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Most Recent
Samantha A wrote a review Feb 2023
The hotel was amazing and so was the service. REID went above and beyond to make sure we were situated and satisfied. It’s good to see quality is honored still. I haven’t seen customer service like that in a while.
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at AC Hotel by Marriott Nashville Downtown
Responded 12 Feb 2023
Dear C8199AVsamanthaa, Thank you for acknowledging our outstanding service at AC Hotel Nashville Downtown. It is always wonderful to know how much our guests enjoy our efforts. We are very fortunate to have such thoughtful and exceptional team members such as Reid; we'll be sure to share your kind words with him. It was a pleasure hosting you, and we do hope to see you again soon. Juan Mera General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Don’t be fooled by the bright, airy lobby with a fireplace. Once you check in and board the elevator, you are transported to a very different world. The hallways are dark and dirty. During my 3 day stay, the carpets weren’t cleaned at all. The rooms are large but dark. They are also quite worn for a newer hotel. The AC unit was loud, making sleep difficult. The beds were overly soft. The bathroom was large, but poorly cleaned. The rain shower had poor water pressure. I would stay elsewhere.
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Date of stay: November 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at AC Hotel by Marriott Nashville Downtown
Responded 11 Nov 2022
Dear BBVeniceFL, Thank you for choosing us and for taking the time to post your review. We regret you felt our accommodations needed updating and that we did not meet your expectations. We are always seeking ways to improve our guest experience, and your comments have been noted for our plans in developing the property. We hope to have another opportunity to welcome you again in the future. Juan Mera General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DO NOT STAY HERE. My first review ever as I am normally pretty relaxed but just blew my mind. Stay literally next door at the OMNI or the Joseph - around the same price and much better, I only stayed because of my Bonvoy status (which didn’t help with the below). I had friends at both so could do a direct comparison. Where to start with how bad it was. I get a phone call at 1am to tell me that they have put me the wrong room, which I guess is better than someone trying to get in I guess but calling me at 1am to tell me, there must have been a better way. Like maybe put the other person in a different room and sort it out at 9am Breakfast is next door in the other Marriott that is attached to the AC. I ask for fried eggs and was told “we don’t do those, you have to go next door for fried eggs” but there isn’t a breakfast next door in the AC so totally confused as to what that meant. Ate the s rambled eggs which tasted so vile I left them. Housekeeping is on request but you’re not told that on check-in so when I didn’t get my room cleaned on day 2 I was like oh I wonder why. On day 3 I asked the cleaner outside if she could clean my room “no. Ask front desk” and turned around and walked away. I can deal with those minor irritations but whatever you do DO NOT lift up the plug on your sink. My sink (in 1803) wasn’t draining properly (post shave trying to get rid of the gunk) so I lifted mine and it was black with mould. Utterly disgusting. So I placed it in a towel and took to the front desk to show them as no one would believe me. They said “oh, we will send engineering up to deal with that”… how about bleach in there and the shower too. Later that day, I go back. The plug is now hammered back in, still black and guess what… nothings been cleaned…. Do yourself a favour and just avoid staying here.…
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Date of stay: November 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at AC Hotel by Marriott Nashville Downtown
Responded 8 Nov 2022
Dear Richardinmalta, Thank you for choosing to stay at our hotel, and we appreciate your loyalty to our brand. We are very disappointed to read about the issues you encountered in your accommodations and for the unsatisfactory service you received during your stay. Please accept our sincere apologies that our associates were not as responsive as they should have been in addressing your specific concerns. Your feedback is valuable to us and will be discussed with the appropriate individuals to ensure these issues are addressed promptly. We regret the frustrations you encountered and the inconvenience caused to you, and we are very grateful for your patience. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known. Juan Mera General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel is blah… Was okay clean. Room floor was sticky. Staff was mostly pleasant. $300 per night base price plus tax and fees, But they can’t provide housekeeping for a 4 night stay, and then they charge another $50 per night parking. I’ve been to much nicer hotels with much better value. Disappointing stay for the money. Definetly not my first choice if we return to Nashville
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Date of stay: October 2022Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at AC Hotel by Marriott Nashville Downtown
Responded 30 Oct 2022
Dear rburr65, Thank you for taking the time to evaluate our hotel. We are truly sorry that you were not aware about the change in housekeeping policies and regret any inconvenience this caused. We will not be conducting standard daily housekeeping services unless requested, and this information is posted on our hotel website. Additionally, we appreciate your sentiments about pricing and that we take careful consideration to be competitively priced for our area. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Juan Mera General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Here I am at 1:53 am from my home writing this review. I will be headed to Nashville in a free hours but I am currently searching for a new hotel. These women at the front desk are the RUDEST and MOST UNPROFESSIONAL women I have ever encountered in the HOSPITALITY industry. I called to ensure my room would be secured before I left. I wanted the card charged early, so I would be able to just provide my card for incidentals. The Marriott brand is known for providing teachers a "State Government" rate. To verify that I could use this rate CENTRAL reservations and the FRONT DESK (afternoon staff) told me all I would need is an official id. I spoke with them because I told him I wanted them to charge my card. He stated to call back today and it wouldnt be a problem. So I woke up and noticed it was the day of arrival and decided to call the hotel. The first young lady was extremely nice. BUT APRIL, who is the night manager at AC Marriott in Nashville, TENNESSEE, was the most rude, unprofessional person I have encountered. She told me that I needed to present the government issued id before they charged the room. I said thats fine. I asked if I could email it. She said thats fine but we still arent going to charge it without the government id and a now a government credit card. I stated that central reservations did not tell me that. They told me all I needed was a check stub or id to show that I am a state employee. April stated, "I dont care what they told you." At that point, she just got IRATE. She started yelling in the phone at me and told me she was going to cancel my reservation. Then she hung up on me! April, if you are sleepy and cant handle the night shift, clock out and go home. I have NO PROBLEM with following policy but, I WILL NOT be berated by ANYONE! I will be contacting corporate. I will be staying somewhere else. Smh.…
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Date of stay: October 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at AC Hotel by Marriott Nashville Downtown
Responded 24 Oct 2022
Dear shaundriej, Thank you for taking the time to show us your concern. We cannot apologize enough for what transpired and for the unsatisfactory way your concern was handled by one of our team members. Though we believe there must be confusion regarding the documentation submitted to avail the specific rate, we believe that this situation could have been handled in a different way. Your feedback is being reviewed with the appropriate individual. We appreciate your patience and would welcome the opportunity to restore a favorable impression of our hotel in the future. Juan Mera General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wow. This place was a nightmare. Service was terrible. I asked to speak to a manager since the front desk had not handled my concerns. The manager was flat out rude. Threatened to throw me out. Issues were never fixed. I left after staying there for 4 nights, and I find out they charged my credit card for $600 excess cleaning fee. They basically charged me for what I was asking them to fix since I moved it. I checked the rest of the reviews on here and other platforms and it seems like this manager is unstable. It seems like he is on some power trip. Avoid, Avoid, Avoid.
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Date of stay: September 2022Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at AC Hotel by Marriott Nashville Downtown
Responded 22 Oct 2022
Dear 907brielleb, Thank you for taking the time to show us your concern. We appreciate your patience, and you have our assurance that we will share your message appropriately. Sincerely, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nashville was our first stop on our trip so arriving at this hotel after nearly 24hrs travelling we was very pleasantly surprised! Easy check in very friendly staff ,room was spacious and clean comfy very large bed , Then headed up to the roof top bar wow what a view and great service ,highly recommend this hotel !
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at AC Hotel by Marriott Nashville Downtown
Responded 11 Sep 2022
Dear beckam89, Thank you for being our guest and for writing such a great review. We are delighted that our friendly staff and refreshing accommodations exceeded your expectations and that you particularly enjoyed our rooftop bar. We hope your great experience will bring you back to enjoy more of what we offer. Thank you again for choosing AC Hotel Nashville Downtown. Juan Mera General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here 2 nights with 3 other colleagues. Nice front desk staff. Clean modern hotel and room. Nice you can leave the HVAC fan ON for white noise as the hotel is right downtown. Bed was comfy. Water provided in room. Rooftop bar was a nice touch too with great views. Worst part was the elevators. Despite using a key and picking your floor it almost always skipped your floor. Lots of people very frustrated and long lines.
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Date of stay: September 2022Trip type: Traveled on business
Value
Cleanliness
Service
Room Tip: Don't stay on 21 if you want quiet - rooftop bar is there
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at AC Hotel by Marriott Nashville Downtown
Responded 8 Sep 2022
Dear lucycan, Thank you for your recent stay at the AC Hotel Nashville Downtown and for posting such a great review of our hotel and associates. We are pleased to know you liked our accommodations, comfortable beds, and our on-site restaurant, rtb! with breathtaking views of Nashville. However, we regret the difficulties with the elevator and the inconvenience this caused. Thank you again for your valuable feedback; we will share this adequately. We look forward to seeing you and your colleagues on your next visit to our vibrant city. Juan Mera General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First, before ever stepping through the front doors, they threatened to cancel my reservation via email. They told me I had to update my credit card before 12pm local time. Empathy is completely lacking here, because little did they know my credit card was stolen the week before. Nye, the FD Supervisor, was the most monotone person. He couldn't care any less that I was there. I suppose I could show empathy as well to say maybe he was having a bad day, but I would encourage his bosses to pull him from the floor if he is obviously not 100%. The staff here lives by the definition of just doing the bare minimum - at check-in I was eventually given my keys and that's it. Nothing about the property, nothing about where anything was, things to do...just keys and a goodbye. I've stayed in many different Marriott and other branded properties across the country this year - this is literally the first review I've completed in forever because of their attitudes. The rooms are bare and cold. This is literally a 1-2 nighter type of hotel.…
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Date of stay: August 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at AC Hotel by Marriott Nashville Downtown
Responded 30 Aug 2022
Dear dontcallmebryan, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from our associates. We understand your disappointment, and your feedback is being reviewed with the team members to ensure this is not repeated. We take our guest comments seriously, as they will help us better the experience for future guests. Thank you again for your honest feedback, and we hope you will give us another chance in the future. Juan Mera General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was average, lacking in amenities i.e. coffee, glasses, cork screw, furniture. Room was furnished for 1 (with the exception of 2 beds) but there were 2 of us. True we didn't spend alot of time in the room but still would have been nice to sit on something other than the bed. Also had no info in the room regarding Nashville, 2 bibles, that was it. When you asked the staff for info/directions we were directed to look it up ourselves, oh and on that, there internet service sucked and the library where they had hospitality laptops was always without a connection, you had to go to the Residence Marriot to get a connection. Breakfast buffet was not even average, better off going to the Diner a couple blocks away, better selection, taste and service. Very expensive to have drinks on the roof top bar i.e. $40 for 2 glasses of Cab Sauv, really Mariott, get a grip. I've stayed in other Marriot's and never had this level of service. When reading other similar reviews in June, July, I see the hotel responded advising they will do better, well heads up, that hasn't happened yet. I agree Joseph in Valet was exceptional as was Kennetha at the front desk (6 flr) who btw also has an amazing voice. STEP IT UP MARRIOT!!! I hope you treat your staff better than your customers.…
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Date of stay: August 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at AC Hotel by Marriott Nashville Downtown
Responded 24 Aug 2022
Dear MissAmericaCalgary, Thank you for sharing your review. We apologize for the service and inconvenience caused, and you have our assurance this has been addressed. We are sorry our accommodations and amenities were not to your liking and that you were not satisfied with our breakfast. We will follow up with our team to see what went wrong. We would love to welcome you back to show you our hotel's high service standards. Thank you again for your patience and comments, and we wish you all the best with your travels. Juan Mera General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$255 - US$516 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTennesseeDavidson CountyNashville
NUMBER OF ROOMS
209
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Frequently Asked Questions about AC Hotel by Marriott Nashville Downtown
Which popular attractions are close to AC Hotel by Marriott Nashville Downtown?
Nearby attractions include Country Music Hall of Fame and Museum (0.2 km), Music City Crawler, Pedal Bar (0.4 km), and Schermerhorn Symphony Center (0.4 km).
What are some of the property amenities at AC Hotel by Marriott Nashville Downtown?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at AC Hotel by Marriott Nashville Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at AC Hotel by Marriott Nashville Downtown?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at AC Hotel by Marriott Nashville Downtown?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to AC Hotel by Marriott Nashville Downtown?
Conveniently located restaurants include Etch, Bakersfield, and Bob's Steak & Chop House.
Are there opportunities to exercise at AC Hotel by Marriott Nashville Downtown?
Yes, guests have access to a pool and a fitness centre during their stay.
Is AC Hotel by Marriott Nashville Downtown located near the city center?
Yes, it is 0.7 km away from the centre of Nashville.
Are any cleaning services offered at AC Hotel by Marriott Nashville Downtown?
Yes, dry cleaning and self serve laundry are offered to guests.
Does AC Hotel by Marriott Nashville Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at AC Hotel by Marriott Nashville Downtown?
The staff speaks multiple languages, including English and Spanish.