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Extended Stay America - Nashville - Airport - Elm Hill Pike

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Traveler (16)
Room & Suite (13)
Dining (1)
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Overview
  • Excellent20%
  • Very good20%
  • Average16%
  • Poor20%
  • Terrible24%
Nov 6, 2017
“1 night stay, hot as hell”
Sep 25, 2017
“Basic Hotel, 15 min Taxi From Downtown”
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Family Rooms
Kitchenette
2 Star Hotel
All hotel details
Additional information
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (54)
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1 - 5 of 54 reviews
Reviewed 1 week ago via mobile

When we got here there was a horrible smell. Stained comforter on both beds, dirty,dead bugs in room, cigarettes all over outside, bathroom ceiling gross. Dirty towels all over outside by the door. We didn’t want to stay. Not worth the money 🤮🤮More

Thank Shannon W
Response from 00esa, Manager at Extended Stay America - Nashville - Airport - Elm Hill PikeResponded 1 week ago

Shannon, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department...More

Hotel's Favorite
Reviewed 31 August 2017 via mobile

Booked on Expedia solely based on price and proximity to the airport. I expected a tired older extended stay but rather found myself in a Spacious room and nice desk. Once in the small lobby you'll find a weird 3 ft up staircase that leads...More

Thank JimDeBerry
Response from 00esa, General Manager at Extended Stay America - Nashville - Airport - Elm Hill PikeResponded 31 August 2017

Thank you for sharing a wonderful review of Extended Stay America. We are delighted to know you were impressed not only with your well-appointed room and our convenient location, but also with the great value we offer for the price. We look forward to welcoming...More

Reviewed 4 weeks ago via mobile

There is 2 separate buildings. The review is for building 2525. Hotel is very tired, furniture, walls, carpet appliances all need updating. While housekeeping did their job, it was very clean. Management needs to do their job and replace things.More

Thank Dee1221
Response from 00esa, Manager at Extended Stay America - Nashville - Airport - Elm Hill PikeResponded 4 weeks ago

Thank you for the review. We're sorry our hotel did not meet your expectations and for the issues you experienced with your room. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you...More

Reviewed 14 April 2018 via mobile

We have always loved extended stay but this location was AWFUL. The staff at check-in was completely clueless and had no idea how to do anything. The room was old and things were broken, the AC was acting weird. The fridge kept me up at...More

Thank Miranda C
Response from 00esa, Manager at Extended Stay America - Nashville - Airport - Elm Hill PikeResponded 15 April 2018

Miranda, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is...More

A TripAdvisor Member
13
Reviewed 19 March 2018 via mobile

Room clean with exception of ALL air intake vents. It appears they have never been washed. Very easy to go downtown with little traffic. However, due to one-way traffic, the return trip is via heavy traffic with several necessary lane changes in a very short...More

Thank A TripAdvisor Member
Response from 00esa, Manager at Extended Stay America - Nashville - Airport - Elm Hill PikeResponded 20 March 2018

We are disheartened to see from your rating that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. We hope you will accept our apology and consider giving us another chance to prove...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Free Parking
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Details
Price range
US$93 - US$181 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$93 - US$181 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveler (16)
Room & Suite (13)
Dining (1)
Questions & Answers
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Benjamin F
17 January 2017|
Answer
Response from anthonylovebug1 | Reviewed this property |
Yes, but after quiet hours 8pm keep it down. A lot of contract workers also stay there.
0
Votes
ken h
8 September 2016|
Answer
Response from Miranda C | Reviewed this property |
doesn't look like there was ever one done.
0
Votes
Room Tips
"Go across the street to Homestead Suites, you cannot go wrong!! they serve breakfast lunch and Dinner!, and..."
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"Outdated rooms and nothing works."
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"We had a basement room but would prefer a ground level so next time we will insist upon making our..."
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"Don't expect much in the way of breakfast. And the closest option is the Silver Diner, about 15-min walk..."
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