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Disgusting, dirty and smelly rooms. Incredibly rude employees. Do yourself a favor and pay an extra $10 to stay across the street. Well worth it.
Photos show white towel used to clean floor. Second is vanity rotting in bathroom. Could go in and in but...More
Date of stay: December 2018
Response from 00esa, Manager at Extended Stay America - Nashville - Airport - Elm Hill PikeResponded 3 weeks ago
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we...More
Our stay at this extended stay was very good. We have stayed in a worse extended stay hotel not far from this one. Jordyn at the front desk was very nice to us. The handicap room helped since we are both in our 70's. We...More
Date of stay: June 2018
Response from 00esa, Manager at Extended Stay America - Nashville - Airport - Elm Hill PikeResponded 23 June 2018
Thank you for the glowing review of Extended Stay America. We’re delighted to know you liked your well-appointed room and the service you received from Jordyn. We will make sure that he gets your compliments, as it will make his day. On behalf of everyone...More
The bedding and bathroom was clean. However there was smell in the room. After checking out they charge me with additional tax which I already paid. Thanks god my bank warns me when there is a transaction. 3 hours after checking out I had to...More
Date of stay: October 2018
Response from 00esa, Manager at Extended Stay America - Nashville - Airport - Elm Hill PikeResponded 4 December 2018
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. However, we would need more information to...More
1st, this hotel is NOT handicap accessible. We were on the "1st" floor which meant going up 4 steps then down about 20. The "1st" floor is the basement.
2nd, this hotel stinks. The musty, old smoke smell is just AWFUL, hallways and the rooms....More
Date of stay: November 2018
Response from 00esa, Manager at Extended Stay America - Nashville - Airport - Elm Hill PikeResponded 13 November 2018
Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. Unfortunately we missed something during this process, and for that we sincerely...More
Thank you Ms. Laurie for making us feel welcomed and for lending to the enjoyment of our stay (despite some of the neg reviews). She greeted us with a smile and was very informative & selfless. Moreover, she did not treat us like normal guest,...More
Date of stay: October 2018
Thank Marketa P
Response from 00esa, Manager at Extended Stay America - Nashville - Airport - Elm Hill PikeResponded 2 November 2018
Thank you for your review filled with so many kind comments! We are thrilled to hear you had a great stay with us at Extended Stay America. Thank you for mentioning our staff, especially Laurie. She is a true asset to our team, and we...More