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When we got here there was a horrible smell. Stained comforter on both beds, dirty,dead bugs in room, cigarettes all over outside, bathroom ceiling gross. Dirty towels all over outside by the door. We didn’t want to stay. Not worth the money 🤮🤮More
Thank Shannon W
Response from 00esa, Manager at Extended Stay America - Nashville - Airport - Elm Hill PikeResponded 1 week ago
Shannon, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department...More
Booked on Expedia solely based on price and proximity to the airport.
I expected a tired older extended stay but rather found myself in a Spacious room and nice desk.
Once in the small lobby you'll find a weird 3 ft up staircase that leads...More
Response from 00esa, General Manager at Extended Stay America - Nashville - Airport - Elm Hill PikeResponded 31 August 2017
Thank you for sharing a wonderful review of Extended Stay America. We are delighted to know you were impressed not only with your well-appointed room and our convenient location, but also with the great value we offer for the price. We look forward to welcoming...More
There is 2 separate buildings. The review is for building 2525. Hotel is very tired, furniture, walls, carpet appliances all need updating. While housekeeping did their job, it was very clean. Management needs to do their job and replace things.More
Response from 00esa, Manager at Extended Stay America - Nashville - Airport - Elm Hill PikeResponded 4 weeks ago
Thank you for the review. We're sorry our hotel did not meet your expectations and for the issues you experienced with your room. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you...More
We have always loved extended stay but this location was AWFUL. The staff at check-in was completely clueless and had no idea how to do anything. The room was old and things were broken, the AC was acting weird. The fridge kept me up at...More
Thank Miranda C
Response from 00esa, Manager at Extended Stay America - Nashville - Airport - Elm Hill PikeResponded 15 April 2018
Miranda, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is...More
Room clean with exception of ALL air intake vents. It appears they have never been washed. Very easy to go downtown with little traffic. However, due to one-way traffic, the return trip is via heavy traffic with several necessary lane changes in a very short...More
Thank A TripAdvisor Member
Response from 00esa, Manager at Extended Stay America - Nashville - Airport - Elm Hill PikeResponded 20 March 2018
We are disheartened to see from your rating that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. We hope you will accept our apology and consider giving us another chance to prove...More