Valet parking was over priced, Food at Marsh lacked luster…We expected more from a Hyatt. While in Nashville, we toured other hotels, that were comparable in price/location, we found we over paid, this Hyatt didn’t have the charm, uniqueness or ambiance as they did. Very Disappointed
Excellent hotel, wonderful service, the guys at desk were vey inviting, super knowledgeable, helpful and friendly. Hotel restaurant was fabulous, great service and food, great location, would definitely stay there again.
I cannot say enough about this hotel and it’s staff most hotels in today’s economy barely recognized that you are spending your hard earned money with them. But the Thompson hotel goes above and beyond from the moment you pull up out front the valet staff is one of a kind in the hotel staff treats you and your pets like family they go above and beyond and you don’t even have to ask them to or act like you want them to they just do it out of the kindness. I would recommend this hotel to anyone with pets the fact that they do not charge you for your pet says it all right there it is located in downtown Nashville but in a quiet area with easy access to all the all night entertainment you want
I loved the room, spacious and modern with a huge marble bathroom. One night, I ate at the hotel restaurant, Marsh House, and it really delivered - try the butternut squash soup! The rooftop bar is fun too, gets a great crowd. I really need to complement the staff, so helpful and friendly - I really felt at home thanks to them.
I have going to Nashville once a month and have stayed at the great hotels here. This is the Best! Pricey! They all are..Didnt get to eat in the hotel but had The Best Food for ever for room service! Awesome! Great Location too..
Staff is by far one of the best ever experienced and I've been traveling 40 years. Needed refrigerator in my suite. Received in 10 minutes. Replace some lights, ditto. Needed ice, brought up to the room. Family and in-laws needed something. Fast. Room furnishing are mediocre but that's how their look was made. Not a modern look.
On the plus side, all members of the staff we interacted with were friendly and accommodating, and all guest areas were clean and odor free, although there was considerable evidence of spills – probably from an excess of transporting hot coffee – in the carpeted areas. I can only comment on the single room we occupied although I expect it was typical. The cost, for style, condition, and amenities, was high compared to places we’ve occupied elsewhere. I have paid far less for a lot more, but have to assume the rates are competitive for the area. The room lacked any coherent style, possibly excepting Early 60’s Yard Sale, or converted industrial space. The lighting was extremely poor on arrival, and rectified to the point of extremity after making it known to the point of making a statement. It also did not offer either a coffee maker or microwave, as have become almost standard elsewhere, nor was any form of complimentary breakfast offered. Likewise, there was no refrigerator, and ice only available by request. The furnishings and closet layout provided very little storage for organizing clothing. The central piece of furniture was essentially a desk with no drawer space. Elsewhere such drawers as seemed to exist were merely false fronts. Mini-bars predominated with a large area given over to them, one for drinks (refrigerated but restricted to that purpose), another for snacks, an essentially useless storage cube, a display area for other consumables offered, and a sound system that required a guest furnished source of some sort. …
First time here and in the neighborhood and liked both. The hotel itself is clean and kind of a hip vibe. The neighborhood is electric. The restaurant in the hotel is perfect for the place. The rooms are part of this new spartan vibe that I’m not a fan of. The bathroom was great and modern but the minimalist room for closets or drawers to unpack in, isn’t my favorite. But we made do. I liked it overall and would stay there again
Came to Nashville for a brief work trip and brought along the kids. The hotel was so beautiful and clean and quiet. We enjoyed our stay!! The staff was so kind. The valet service made life so easy and they moved so quickly for our family. We’d forsure stay here again!
Everything was top notch. I loved how clean and modern everything was, and I loved the design of the room! I also made use of the fitness center which was fully stocked! The staff was kind and helpful.