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Grand Jersey Hotel & Spa

Traveler (451)
Room & Suite (250)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Grand Jersey is the island’s stylish, sophisticated hotel and spa, presenting guests an exceptional experience. It offers the ultimate in comfort and glamour, through a blend of sophisticated restaurants, the exclusive, atmospheric Champagne Lounge and the luxurious, award winning Spa. Grand Jersey also features the innovative Park Suites – a dedicated business centre with private cinema, meeting rooms and flexible events spaces. Whether you’re visiting Jersey for a short break, summer holiday or business, you are assured of a wonderful stay. Grand Jersey is committed to the highest standards of service and excellence which is why the hotel is one of only two on the island to be awarded five stars.
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Property amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Airport Transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Public Wifi
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Great View
Romantic
HOTEL CLASS
1,931Reviews
699Photos
22Q+A
100Room tips
Traveler rating
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  • 77
  • 46
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Popular mentions
I have just returned from 2 nights staying at this hotel with 2 friends. We hadn’t been to Jersey before so it was a first to the island as well as the hotel. The hotel was great - on the seafront, really close to restaurants and shops and lots of short walk options around.
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Response from Talana W, Deputy General Manager at Grand Jersey Hotel & Spa
Responded 2 days ago
Thank you for taking the time to post a review following your recent stay. It is truly wonderful to read your fantastic feedback. I am so pleased that you thoroughly enjoyed your stay. Please be assured that I will share your feedback with the entire team, who I know would be over the moon to read it. Thank you again for choosing Grand Jersey and I do hope we will have the pleasure to welcome you back very soon.
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We booked in at the spa facilities and were repeatedly told on the phone and website that our treatments would fall between the hours of 10am and 4pm and that we would be allocated our treatment times when we arrived. When we arrived we were greeted by a receptionist who
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We stayed at this Hotel with both sets of our parents for a mini break, the hotel staff were all amazing polite, helpful and so friendly, the hotel and rooms were always spotless and the rooms them selves were large and roomful with great facilities, including tea and coffee
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Response from Talana W, Deputy General Manager at Grand Jersey Hotel & Spa
Responded 2 days ago
What a wonderful review, thank you! I am delighted that you and your family thoroughly enjoyed your stay at Grand Jersey. Thank you for your lovely comments about the team, product and facilities. Please be assured that your feedback will be shared with the entire team. Thank you again for your comments and I do hope we will have the pleasure to welcome you back very soon.
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We recently stayed at the Grand Jersey Hotel and whilst our stay was enjoyable, I'm unsure how the hotel can be regarded as 5 star. Generally the staff are very helpful (particularly in the champagne bar), but prior communication with the hotel and the check in experience left
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Response from Talana W, Deputy General Manager at Grand Jersey Hotel & Spa
Responded 2 days ago
Thank you for taking the time to post a review following your recent stay. I am delighted to hear that you had an enjoyable stay and that you are already planning your return visit. It is wonderful to hear you loved your experience in Tassili and the cocktails in the Champagne Lounge too. I am really sorry that you did experience some issues during your stay. I am pleased to report that we are changing all the air conditioning units in all our bedrooms as well as the entire TV system with new TV sets in every room. The engineers are already onsite and we are confident that this would make a significant difference and iron out some of the issues you experienced during your stay. Please be assured that all your comments have been noted and discussed with the relevant Managers for review, thank you again for taking the time to share your valuable feedback. I really do hope we will have the pleasure to welcome you back very soon.
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Visited for a Spa day package on Friday. Pool and jacuzzi access were lovely and clean (once they were open after 20 minutes of our arrival). Steam room was closed which is disappointing. Treatments were perfect lovely staff, however we were told via the booking email we would
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Response from Talana W, Deputy General Manager at Grand Jersey Hotel & Spa
Responded 2 days ago
Thank you for taking the time to post a review following your Spa day. I am disappointed to hear you did not have the best experience. In order for us to investigate this fully would you please contact Matt Riley, Health Club & Spa Manager Jersey, on mriley@handpicked.co.uk to discuss your experience in more depth.
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All photosTravelerRoom & SuiteDining Pool & BeachBusiness Center & Event Rooms
Professional photo exclusively commissioned by TripAdvisorGrand Jersey Hotel & Spa
The Ocean View Deluxe Room at the Grand Jersey
Professional photo exclusively commissioned by TripAdvisorGrand Jersey Hotel & Spa
The Superior Seaview Room at the Grand Jersey
Photo provided by managementGrand Jersey Hotel & Spa
Ocean View Superior Double room
room 305
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12345650
there are no gardens but you are immediately opposite the beach.......
1 vote
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You have to double press the TV button on the remote to start the TV
0 votes
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Yes on the bottom of the wardrobe floor.
0 votes
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Yes, also tea and coffee facilities. Lovely rooms
1 vote
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12345
"the sea view rooms are a lot more expensive and also noisier!"
"Avoid rooms 115 & 114 as the view from the balcony is partially obstructed by the entrance canopy roof."
"Request a Sea View Room"
"good views of beach from front of hotel"
"Pay the extra for a sea view!"
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12345620
PRICE RANGE
US$117 - US$276 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand jersey hotel st. heliergrand jersey st helier
LOCATION
United KingdomChannel IslandsJerseySt. Helier
NUMBER OF ROOMS
123
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