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Franklin Marriott Cool Springs

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Traveler (87)
Room & Suite (46)
Dining (2)
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Overview
  • Excellent41%
  • Very good34%
  • Average15%
  • Poor7%
  • Terrible3%
Travelers talk about
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Free Shuttle or Taxi Services
3 Star Hotel
All hotel details
Additional information
Offers from Franklin Marriott Cool Springs
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Offers from Franklin Marriott Cool Springs
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Reviews (559)
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556 results
Traveler rating
215
194
86
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20
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Time of year
LanguageEnglish
215
194
86
41
20
Show reviews that mention
All reviewsthe concierge loungeconference centerfront desknice hotelbusiness conferencelobby bardowntown nashvilleflat screenking bedthe room was nicecool springs areashopping and restaurantslots of restaurantsconvenient locationindoor poolshort drivestaff was friendly
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1 - 5 of 556 reviews
Reviewed 3 days ago

My room was behind the elevator banks and across the hall -- in other words, when I opened my door I faced the back wall of the elevator. I was worried about this location, but I could not hear the elevator one bit. Phew! In...More

Thank mschuliger
Reviewed 3 days ago via mobile

I attended a 4 day conference at the Franklin Marriott, Cool Springs hotel. The hotel is located 25 minutes from the Nashville Airport and does not provide transportation to/from. I had to Uber there and back. The hotel is located in a corporate park type...More

Thank Robert M
Reviewed 4 days ago via mobile

Every year we travel to the Gulf Coast and have stayed in Marriott's along the way. We always stop in Franklin on our trip home. We decided to stay at this Marriott this year, after a bad experience at the Marriott in Brentwood last year....More

Thank Amanda J
Response from Joe V, Front Office Manager at Franklin Marriott Cool SpringsResponded 3 days ago

Dear Amanda J, Thank you for sharing your feedback regarding your recent stay. We apologize for falling short of delivering an excellent experience. The issues reported have been shared with the appropriate department heads and reviewed immediately. We hope to have another opportunity to serve...More

Reviewed 3 weeks ago

This was our first stay in a Marriott. About the only thing that met expectations was the location and outward appearance. Rate was decent, but all the additional charges for staying were a bit much. Pay for wi fi by the day? Really? No coffee/cookies...More

Thank _bcb92alb
Response from Joe V, Front Office Manager at Franklin Marriott Cool SpringsResponded 3 weeks ago

Dear bcb92alb, Thank you for sharing your feedback. I apologize that your experience did not live up to your, or our, expectation. I am confident we can correct these issues and deliver the service that we strive to deliver each day. Cleanliness is a top...More

Reviewed 17 May 2018

I have been staying at this hotel for 14 years. Done. Checked in yesterday, requested a quiet room. Later in the evening I could hear the guests next door. I called this morning to request another room. Apparently i was given an adjoinjng room, hence...More

Thank J46_13
Response from Joe V, Manager at Franklin Marriott Cool SpringsResponded 4 weeks ago

Thank you for your comments. First, please accept my sincerest apologies regarding the noise issues as well as the rude response that you received from our Front Desk team. We would love the opportunity to discuss the issue further and have the chance to win...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Center with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Shuttle Bus Service
Concierge
Breakfast Available
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$185 - US$340 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Franklin
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$185 - US$340 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Franklin
Room types
Suites, Non-Smoking Rooms
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Traveler (87)
Room & Suite (46)
Dining (2)
Business Center & Event Rooms (4)
Questions & Answers
Ask a question
TsukinoPrincess
4 October 2014|
AnswerShow all 8 answers
Response from Joe V | Property representative |
TsukinoPrincess, Rollaways are complimentary. Also if you would like to request a fridge please contact us directly, at (615) 261-6100. They are available on a first come first serve basis, we will try our best to get a... More
0
Votes
Room Tips
"Bring your own mattress and pillow, yoga mat if you plan to take your shoes off, and steel toed shoes if you..."
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"Higher the better, facing south."
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"Stay somewhere else"
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"Room rate is 200-350 per night unless you have a special"
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