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Hampton Inn and Suites Nashville Franklin (Cool Springs)

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Traveler (10)
Room & Suite (10)
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Overview
  • Excellent53%
  • Very good26%
  • Average12%
  • Poor6%
  • Terrible3%
Travelers talk about
“breakfast staff”(11 reviews)
“room was clean”(31 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness center
2 Star Hotel
All hotel details
Additional information
Offers from Hampton Inn and Suites Nashville Franklin (Cool Springs)
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hampton Inn and Suites Nashville Franklin (Cool Springs)
Special Offer: Double Points, Every Stay
Hotel deals
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Nearby Hotels
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (662)
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662 results
Traveler rating
339
174
86
43
20
Traveler type
Time of year
LanguageEnglish
339
174
86
43
20
Show reviews that mention
All reviewsseparate bedroombreakfast staffroom was cleanfull kitchencool springs mallking suitenice stayenjoyed our stayfirst floora great place to staybusiness tripparking lotwould stay here againgreat roomeasy accessstaff was friendlythe breakfast area
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1 - 5 of 662 reviews
Reviewed 2 days ago via mobile

While attending a family reunion in Franklin, Tennessee, just outside Nashville, we stayed at this Hampton Inn. The sleeping rooms were quite comfortable, and the common area adjacent to the lobby was attractive. The best aspect of the hotel, however, was its location just off...More

Thank TominLexington
Response from Reshma P, Front Office Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs)Responded yesterday

Thank you for your recent stay at the Hampton Inn & Suites Franklin, TN and for taking the time review our hotel. Reviews help us find areas that may need improvement so we can give you the best experience possible when you visit our property....More

Hotel's Favorite
Reviewed 30 March 2018

Great value for the money. The bed and linens are high end. Staff was courteous and friendly and service good. The breakfast being included was a bargain as it was excellent. The hotel is next to the freeway but didn’t cause us a problem,Overall, a...More

Thank Carol R
Response from Reshma P, Front Office Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs)Responded 5 April 2018

Thank you for your recent stay at the Hampton Inn & Suites Franklin, TN and for taking the time review our hotel. Reviews help us find areas that may need improvement so we can give you the best experience possible when you visit our property....More

Reviewed 2 days ago

Super clean room, spacious with great mattress and bedding. The morning breakfast was very tasty and the robust coffee was great compared to others. Thanks for the warm cookie at the desk. Did not try out the pool but the weather was hot enough.More

Thank Marcel C
Response from Reshma P, Front Office Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs)Responded yesterday

Thank you for your recent stay at the Hampton Inn & Suites Franklin, TN and for taking the time review our hotel. Reviews help us find areas that may need improvement so we can give you the best experience possible when you visit our property....More

Reviewed 2 weeks ago

Watch out for scams! They run their own promos that are not backed by Hilton and then, do not honor them. Horrible customer service. Called the location repeatedly, leaving multiple voicemails for more than one employee, never to hear back from them until I called...More

Thank Helen E
Reviewed 2 weeks ago

Bathroom very dirty with hairs on floor and in shower. Lobby and hallways need more cleaning as well. Did not attempt the free breakfast because the kitchen might have had the same cleanliness issues as the bathrooms.More

Review collected in partnership with Hampton
Thank Craig M
Response from Reshma P, Front Office Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs)Responded 2 weeks ago

Thank you for your recent stay at the Hampton Inn & Suites Franklin, TN and for taking the time to fill out the survey that was sent to you. I wanted to personally apologize for the shortcomings during your stay. I will be sure to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Pool
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Business Center with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Self-Serve Laundry
Laundry Service
Multilingual Staff
Things to do
Pool
Fitness Center with Gym / Workout Room
Outdoor pool
Details
Price range
US$125 - US$226 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Franklin
#6 Business Hotel in Franklin
#6 Romantic Hotel in Franklin
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$125 - US$226 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Franklin
#6 Business Hotel in Franklin
#6 Romantic Hotel in Franklin
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (10)
Room & Suite (10)
Dining (3)
Pool & Beach (1)
Business Center & Event Rooms (1)
Questions & Answers
Ask a question
hsbvim
9 May 2017|
AnswerShow all 2 answers
Response from David B | Property representative |
Unfortunately we do not provide transportation to the airport. The airport is about 30 - 45min away depending on traffic. I would utilize Uber or Lyft which should run about $30 - $40 depending on the time of day.
0
Votes
Dianna W
22 October 2015|
AnswerShow all 5 answers
Response from Barbara M | Reviewed this property |
No, but if you need anything in the way of refreshments, the desk will deliver free water or soda and nibbles. I believe they have a microwave in the lobby.
1
Vote
bethed10
13 September 2015|
AnswerShow all 4 answers
Response from ladybd | Reviewed this property |
We went by there on the way to Leiper's Fork. Franklin is a relatively small town and nothing is far away. It's probably 10 minutes from the Hampton Inn at the most.
1
Vote
Room Tips
"Get the Suite, It's worth the extra spend. You can also heat up left overs if you can eat lunch at the..."
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"No business to personal trip. Business booking."
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"Just avoid this hotel"
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"Upper level room away from the elevator and full kitchen."
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