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Traveler (26)
Room & Suite (13)
Dining (1)
Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from TownePlace Suites Charleston
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#60 of 73 hotels in Charleston
Location
Cleanliness
Service
Value
Experience the brand new TownePlace Suites by Marriott Charleston/West Ashley. Our hotel provides ease of access for all. For our corporate travelers to our leisure travelers wanting to experience the South Carolina Aquarium or one of the local Plantations our location is perfect. The property has an abundance of amenities that compliment real living for your extended stay needs. A different kind of hotel designed for the do-it-yourselfer. Every room is a suite and features a fully equipped kitchen and work space. Eat, Play, Live: guests won't go hungry with our free hot breakfast each morning and coffee is always "On Us." Stay within your routine with our onsite fitness center and stay connected with complimentary WiFi. Unleash the grill master in you with our outdoor pool, fire pit and grilling stations.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Golf course
Kids stay free
Parking
Wifi
Pool / beach towels
Outdoor pool
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Meeting rooms
BBQ facilities
Convenience store
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun terrace
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Kitchenette
Flatscreen TV
Complimentary toiletries
Telephone
Iron
Wake-up service / alarm clock
Microwave
Refrigerator
Kitchenware
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Location
Full view
56Somewhat walkable
Grade: 56 out of 100
23Restaurantswithin 0.5 km
4Attractionswithin 0.5 km
38Reviews2Q+A4Room tips
Reviews
Traveler rating
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- 3
Time of year
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Selected filters
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- English
Popular mentions
Our stay was a disappointment from the moment we checked in. We booked a 2br room at a PrePay , non refundable rate. We checked in and headed to our room. Upon entry, I noticed that the room and furniture was COVERED in dog hair! Disgusting!!! I called directly down to the front desk and asked if they had a room that was clean and not covered in dog hair. They did switch our room to another 2br room a floor below. Apparently there was no communication & I’m not sure our room was even clean completely!! Housekeeping walked in without knocking & the dishwasher was still running. When I went down to exchange keys, I asked for a pack & play for our 8 month old. I was told housekeeping was as on break & I could get one in later. Prior to our stay, I called the hotel directly to ensure pack & plays were available so we did not pack one . Before we left for dinner, I called back down to the front desk to ask for a pack & play. I was told at that time the hotel did not have them. Annoyed & frustrated, I had my boyfriend call down and he was also told that the hotel did not carry them. We then went to target and bought a $70 pack & play we did not need so our baby had a place to sleep. Upon return at around 9pm , I stopped at the front desk to again express my annoyance about having to go buy a pack & play. I was told that I should have never been told that there were pack & plays & that she would report it to the manager. (She doesn’t know Marriott policy) The next morning, I went to down get towels.. there were NO bath towels in the room, no dish soap, no dish towels, no dishwashing tabs, & the garbage disposal was not functioning. Only 2 burners on the stove worked. I was told maintenance was not on site & it would be fixed the next day... it was never fixed & the sink drained slow. At that time, I did speak to the manager, she did correct the pack and play issue— surprise — they had them all along & she did comp us one night but I still paid over $300 for 2 nights. No housekeeping- had to get our own towels/ wash clothes, no refill of toilet tissue, the body wash & conditioner pumps didn’t work- Oh.. and there is NO breakfast right now with Covid. Muffins & kids fruit cups. I have been to other hotels during Covid that offer prepackaged HOT breakfast. Marriott should take a hint & do the same. Pros- the area was convenient to everything. …
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Date of stay: April 2021Trip type: Traveled with family
Helpful
This hotel is in the best location!! Out of the hustle and bustle of downtown but a short drive to everything!!! The rooms were ok, but not as clean as I prefer. We had to ask for towels every day because there was no housekeeping due to Covid. Checking in was a disaster room was not ready when we arrived even though we had checked in early on the app. Breakfast was the biggest disappointment. We were told breakfast was complementary but quickly found out that was just a “ muffin “ over all it was a nice place to sleep! Will probably stay here again for the rate and location!
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Date of stay: March 2021Trip type: Traveled with friends
Helpful
We only had one towel in our room except for the raggedy faded green town that was hanging in the bathroom. No hand towels. No rags. The conditioner pump didn’t work or the conditioner was out. The bed had basically two sheets on it. No real heavy cover. The elevator was filthy. Stuff was poured all over the floor and trash was in the floor. The elevator looked like it hadn’t been cleaned in days but they had signs up everywhere to wear your mask to stop the spread of COVID.
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Date of stay: March 2021Trip type: Traveled as a couple
1 Helpful vote
Helpful
Pros - quiet location, clean, kitchen with dishwasher, pans, plates, fridge, stovetop and microwave, well maintained outdoor pool and dining area, also front space has outdoor tables and chairs, friendly staff. Because of Covid breakfast is fruit cups, packaged muffins, juice and coffee, but it's sufficient. Also no maid service, but you can get anything you need from the front desk; lots of free parking. Cons - walls are thin; the suites are not separated as other Marriott suite hotels. couch is on opposite wall from the bed; room has too much furniture for smallness; if you plan to work and need space book another Marriott such as a Residence Inn.
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Date of stay: March 2021
Helpful
The room was not as clean as it should have been. The dishes were dirty in the cabinets and the dishwasher had old food in it. The comforter had stains on it. When we requested another one we were given a blanket instead. We will not be staying here again.
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Date of stay: February 2021Trip type: Traveled as a couple
Helpful
PRICE RANGE
US$104 - US$194 (Based on Average Rates for a Standard Room)
LOCATION
United StatesSouth CarolinaCoastal South CarolinaCharleston
NUMBER OF ROOMS
112
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Claim Your Listing Frequently Asked Questions about TownePlace Suites Charleston
Which popular attractions are close to TownePlace Suites Charleston?
Nearby attractions include Cultural Arts Center Charleston (0.3 km), The Break Room (0.4 km), and Citadel Mall IMAX Stadium 16 (0.3 km).
What are some of the property amenities at TownePlace Suites Charleston?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at TownePlace Suites Charleston?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at TownePlace Suites Charleston?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at TownePlace Suites Charleston?
Yes, free parking is available to guests.
What are some restaurants close to TownePlace Suites Charleston?
Conveniently located restaurants include Trotters Restaurant, Zen Asian Fusion, and Toast of West Ashley.
Are there opportunities to exercise at TownePlace Suites Charleston?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at TownePlace Suites Charleston?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at TownePlace Suites Charleston?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does TownePlace Suites Charleston offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to TownePlace Suites Charleston?
Many travellers enjoy visiting Charles Towne Landing State Historic Site (3.5 km), McLeod Plantation Historic Site (6.2 km), and Old St. Andrew's Parish Church (5.4 km).