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Comfort Inn Lancaster - Rockvale Outlets

Traveler (76)
Room & Suite (37)
Dining (8)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
We are the only hotel in the county where you can score amazing bargains and treat your taste buds without ever starting the car. The hotel is situated amidst The Shops at Rockvale and close to Tanger Outlets. To get a real taste of Lancaster County, save room to sample the legendary PA Dutch cuisine. Take in a show at American Music Theatre or Sight & Sound Theatres. For the family, Dutch Wonderland Amusement Park is right up Route 30. We offer a convenient location, comfortable accommodations and just the right mix of services, all at affordable rates.
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Property amenities
Pool
Free parking
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Breakfast Available
Business Center with Internet Access
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Self-Serve Laundry
Wheelchair Access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Quiet
Centrally Located
HOTEL CLASS

Location

Full view
81Good for walkers
Grade: 81 out of 100
30Restaurantswithin 1 km
5Attractionswithin 1 km
501Reviews
125Photos
10Q+A
86Room tips
Traveler rating
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Popular mentions
The folks working here were really friendly. We interacted with janitor, 2 desk clerks, and the gal working in the breakfast buffet. All of them were super pleasant and helpful. We took a king bed room and it was nice and clean (except for one long hair on the bathroom floor)
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Response from Lizz T, General Manager at Comfort Inn Lancaster - Rockvale Outlets
Responded 1 week ago
Thank you so much for your positive feedback. I will share your kind comments with our staff. We're not a new hotel, but do our best to offer each guest a clean and comfortable stay with great customer service. We hope to see you again soon!!
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The staff here are friendly, the hotel exterior and lobby are well maintained. The room, somewhat clean, yet rather dark (one small window) as is the bathroom, clean, very small and dim. This is a 2 star hotel, that has the luxury of being able to overcharge based on its great
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Response from Lizz T, General Manager at Comfort Inn Lancaster - Rockvale Outlets
Responded 1 week ago
Thank you for your feedback. I'm sorry you thought us overpriced for your stay. Our rates are generally on par with those hotels in our area that offer the same amenities. Lancaster as a whole is very busy on the weekends and rates do tend to reflect that. We have been undergoing a large painting project to lighten up the guestrooms so positive changes are happening. We appreciate your business and hope you will reconsider and stay with us again should you be in the area.
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I was here during a yearly spring trip to Lancaster and found the hotel to be a wonderful place to stay. The rooms are clean, the staff is friendly, and the location is within short walking distance of great shopping; the outlet is literally on the other side of the parking lot.
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Response from Lizz T, General Manager at Comfort Inn Lancaster - Rockvale Outlets
Responded 1 week ago
Thank you for your feedback! I'm glad you enjoyed your stay with us. Our breakfast area does get full when we're busy so we open up the meeting room just behind it to accommodate overflow. We appreciate your kind words and hope to see you again soon!!!
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Nice hotel, conveniently located near many of the outlets and restaurants. Rooms are very clean and comfortable beds. The complementary breakfast is nice too! Currently the adjacent property is being torn down and a new structure being added to that location. Not sure how
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Response from Lizz T, General Manager at Comfort Inn Lancaster - Rockvale Outlets
Responded 13 Feb 2019
Thank you for your feedback. I'm glad you enjoyed your stay with us. The area adjacent to our hotel is being converted to a park area by The Shops at Rockvale. The entire Rockvale complex is getting a makeover which I hope will be good for our business as well as theirs. Come visit again soon as we are painting and freshening up our guestrooms.
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Comfort Inn Lancaster Rockvale Outlets PA 24 S. Willowdale Drive 17602 Owned by HBK Hospitality Assoc, Inc. Operated by BM Hospitality Inc. under a license from Choice Hotels International “Today is your day. Glad we could be a part of it.” Your standard hotel. Well
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Response from Lizz T, General Manager at Comfort Inn Lancaster - Rockvale Outlets
Responded 8 Jan 2019
Thank you for your feedback. We are always happy to accommodate guests using the American Music Theatre discount as long as it is a current ticket for a current show. Unfortunately tickets cannot be reused and tickets for past shows are not valid on future stays. It is a promotion to encourage theatre goers to stay the night of the performance they are seeing. We are always happy to offer both AAA and Senior Discounts off of our Best Available Rate for any future bookings. I am a bit confused on your comments as we do not have suites at this property. The Comfort Suites, our sister hotel up the road is an all suites hotel and they also participate in this promotion. Again, thank you for staying with us and we hope to see you again.
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Photo provided by managementComfort Inn Lancaster - Rockvale Outlets
King Room
Photo provided by managementComfort Inn Lancaster - Rockvale Outlets
King Room
Itinerary Guide (An actual book!)
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What is the brand of beds used there? I love coming here as the beds are sooooooooo comfortable!
The beds are by Serta Mattress
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What is the brand of beds used there? I love coming here as the beds are sooooooooo comfortable!
They are Serta's. Not sure of the name but if you called Serta they could tell you.
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Yes, It is me again I know i'm Smuthering you About the Carpet but just one more Question About it Maybe More I don't know Maybe Lol, It is a Carpet with Elongated Hexagons in it about 5 Or 4 feet away from eachother and it has squares in it As you can see One of the bell carts Has Yellow and Dark Brown On It that is the Carpet I am talking about Please Respond to this I have recently Talked to Joe, the front desk Receptionest. And he said He thinks he Knows the name of it, I told him about the Bell carpet as Well As I told you Folks of Lancaster. Your Company Building has Recently Been a Holiday Inn Express, And It had the Commercial Grade Carpet I was talking about. The Carpet was a Yellow Stripe with Dark brown on the Left and Right side Together Then next to the Brown stripes was the yellow stripes each on the too sides again like the Brown Stripes then After the Yellow Stripes there We're Swirls and Squares on it And then the Last Part was the Elongated Hexagons Again About 5 Or 4 Feet Away from Eachother, Afterall, There We're Several Elongated Hexagons. Thank you, for your time reading my Comment, And I hope to Recieve an Answer from a Fellow Employee of the Comfort inn - Lancaster - Rockvale Outlets Again, thank you for your time to read my 3 Paragraph Essay about the Old Versus Rug in the Long Hallways of your Hotel I do like the New Carpet But the Old Carpet Had more Memories with me than your new Carpet in your Fabululous Hotel, For the last time being, I'd like to thank you Once again for your time reading my Very Comment, Thank you All I hope to Receive An Answer... Bye :)
Unfortunately I don't have an answer for you on this. The owners purchased this carpet from a company that supplies furnishings, fittings, wallpaper and carpet to hotels. I simply don't know where the carpet originated from. Just that it was purchased through a Choice approved vendor.
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It is a carpet that Choice Hotels requires us to have in rooms. It is a commercial grade carpet, supplied by a commercial supplier. Sorry I don't have any further information for you.
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I recently stayed there with my girlfriend and we were very comfortable with it. We never had any interaction with the manager, the front desk clerk was accommodating, very nice repore with him. The room was clean, the carpet was clean and the breakfast could be a little better, seemed a little processed but all in all I gave it a 4-star rating. I can't really comment about the rug versus if it's new or not but it was clean.
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12
"Stayed on the second floor,was quiet, faced the parking lot and could see the sun in the Am. Room was small but comfortable."
"We choose a room on the first floor overlooking the pool, even if the pool is not open. Nice rooms!"
"This motel is in walking distance to the Rockvale Outlet Mall and Cracker Barrel restaurant. Our room was quiet not any traffic noise."
"I liked a room near the back. So if you shop get a cart for luggage to put your shopping bags on and take it in the back."
"We asked for a hotel room near elevator b/c I am disabled. They kept us on first floor first room in hallway. Very accommodating."
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PRICE RANGE
US$79 - US$180 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express lancaster-rockvale outlets hotel lancasterholiday inn lancasterlancaster holiday inn
FORMERLY KNOWN AS
Holiday Inn Express Lancaster - Rockvale Outlets
LOCATION
United StatesPennsylvaniaLancaster
NUMBER OF ROOMS
111
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