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All reviewsspg memberking of prussia mallnice hotelclub roomupgraded to a suitein room wififront desk staffvalley forgeindoor poollobby barthis past weekendbreakfast buffetstayed one nightwater pressurewe've stayedwould definitely stay here againnight's sleep
The Ventilation system is zero, as soon as you enter the hotel a terrible kitchen smell is on you and it stays on you so badly. The carpets of the floors are yucky, so dirty and looks so old. Cleaniness is an issue in this...More
Thank Banu B
Response from Donald J, Front Office Manager at Sheraton Valley Forge HotelResponded 3 weeks ago
Hi Banu B,
I am sorry about the issue's you faced during your stay. We promptly dealt with the smoke/smell issue coming out of the restaurant when we were notified and have taken the necessary steps to avoid this going forward. You comments on cleanliness...More
We just got back from a weekend soccer tournament where we stayed at the Sheraton Valley Forge. The hotel looked nice and new and clean as we walked in so we were pleasantly surprised — actuvr bar and restaurant with music. BHowever, after driving several...More
Response from Ehab R, Manager at Sheraton Valley Forge HotelResponded 12 March 2018
Thank you for taking the time to share your recent experience at the Sheraton Valley Forge Hotel with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. The hotel team is committed to delivering an exceptional experience....More
I have yet to write a scathing review on this forum (or any) but I feel as if I have no choice. I stayed at this Sheraton for a business conference and stayed one night. I had to switch rooms because my first room had...More
Thank Jerilyn D
Response from Donald J, Guest Relations Manager at Sheraton Valley Forge HotelResponded 4 weeks ago
Thank you for taking the time to share your valuable feedback. I apologize for the cleanliness issues you experienced during your stay and we have taken action to prevent this from reoccurring.
These issues are atypical and far below the high standards that...More
The hotel is great - modern and comfortable and good value for money. Staff were friendly and helpful. Loved that they had a complimentary shuttle to the mall, was moving around with my son and this helped me a lot. We were upgraded to a...More
Had a stay there in April. I stayed at this hotel because of the area and distance to the KOP Mall and other shopping outlets.
The room was not up to par as far as how clean it was. It was dusty, the rug was...More