We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Kosciuszko Road Diggers Creek, Kosciuszko National Park, Perisher Valley, New South Wales 2627 Australia
Lock in the lowest price from these sites
StayForLong
eDreams
Vio.com
Etrip
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (53)
Room & Suite (13)
Dining (3)

About

#10 of 14 hotels in Perisher Valley
Location
Cleanliness
Service
Value
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Public wifi
Pool
Free breakfast
Game room
Ski rentals
Indoor play area for children
Children Activities (Kid / Family Friendly)
Pool / beach towels
Indoor pool
Heated pool
Bar / lounge
Restaurant
Billiards
Darts
Table tennis
Board games / puzzles
Free shuttle or taxi services
Shuttle bus service
Baggage storage
Non-smoking hotel
Shared lounge / TV area
Laundry service
Show more
Room features
Housekeeping
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Charming
143Reviews0Q+A27Room tips
Traveler rating
  • 61
  • 44
  • 16
  • 8
  • 14
Time of year
Traveler type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Mel wrote a review Sep 2022
3 contributions1 helpful vote
DON'T waste your hard-earned money at Sponors - complete rip off and not to mention the utter rudeness and arrogance of the manager Rosemary. Disingenuous smile at your face then the moment you walk away the smile comes off. There was no feeling of welcome and felt like I inconvenienced her every time I called or emailed via the booking process. When we arrived, there was no introduction from Rosemary or a heartfelt welcome to Sponors. I spoke with another couple that stayed there and they had the same response and feel. There was no explanation on the booking process of using the shuttle - we kind of stumbled on the process and asked another guest who explained it to us. The rooms were just as expected - clean and had everything you needed and the comfort you would expect in the alpine area; however, the fridge in our room stunk like there was a dead rat in there. I told one of the staff members and he said he will let Rosemary know - nothing happened. Let’s get started on the food - well, if you want rubber meat for dinner - then this is your place. No variation on first course other than being soup every night. Second course was some sort of meat/chicken that was so dry and over cooked with absolutely no flavour, or you got salmon that was semi raw. Desert, well that was another thing. One night the custard that was on an awful piece of cake that tasted like cornflour. I thought to be on the safe side, I'll get the kids meal one night and received over cooked chicken schnitzel that could barely be cut and bright yellow chips. It was my birthday of one of the nights we stayed and my partner asked if something small could be organised for dessert. A cake, from what I believe was supposed to be a tiramisu, was nothing but slop. Full of cream and soggy as. Could have been in the fridge for a full week how soggy it was. He was not told that this cake (that as big as a normal sized dinner plate) would cost $50. I received the invoice a few days later and called to discuss this with Rosemary. Unfortunately, I had interrupted her while she was on the chairlift, which was my first mistake. There was nothing but hostility from her when I asked about the cost. I advised her that my partner was NOT advised of the cost of the cake. She proceeds to say, its advertised and when I asked where, she interrupts me and says she will check with the others. Again, I asked to check what, I was told that I was being rude, and the chief was Italian and starts to mumble something under her breath then proceeded to hang up on me. Just because the chief is Italian doesn't make you a good chief. Perhaps pay more attention to the amount of food left on people’s plates going back into the kitchen after they have 'eaten' before making comments and hanging up on your customers. I guess you don't like to hear any negative feedback meaning you will need to do something about it. Just because you have a business in a very seasonal area and need to charge premium rates during the season, doesn't give you the right to be so arrogant and think that is acceptable treat people like they are inconveniencing you and provide slop as food and think its ok. It's not ok. Perhaps go and stay at some other lodges up the mountain and see how it’s done and take it on board. The building itself is old and historic. It would be nice if more love and attention was given to it to give it the respect it deserves. Perhaps due to National Parks constraints, the building itself on the outside may not be able to be changed, but the inside definitely needs some TLC. My brother and I have always wanted to stay here ever since we were young kids and how bitterly disappointed, we were. We will NEVER EVER stay there again. I will tell everyone I know who is considering staying there to reconsider and let them know our experience. Just a shame.
Read more
Date of stay: August 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Rosemary Manners, Owner at Sponars Chalet
Responded 7 Sep 2022
Hi Melinda, I am sorry you feel this way. We will certainly take your comments into consideration for when we are planning the protocols for next season. Rosemary
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amanda d wrote a review Aug 2022
Sydney, Australia41 contributions46 helpful votes
Very disappointed with our reception! We were excited to visit somewhere new on the mountain. Their website says they are open for lunch and all their flags were outside. We walked in and was told by a sullen staff member that nothing was open until 430 (it was 1pm). We were even refused the bathroom after having driven all that way.
Read more
Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Rosemary Manners, Owner at Sponars Chalet
Responded 29 Aug 2022
HI Amanda, WE are open from 430pm for walkin. Our team is ready to great you then. There is a sign out on the road letting you know Happy Hour starts at 430pm. Breakfast, lunch and dinner is available by booking on ahead. Unfortunately we can't accept people inside when the building is closed and the Sponars Team is not there. Rosemary
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
RobynZ965 wrote a review Aug 2022
Albion Park, Australia54 contributions44 helpful votes
Good - ski hire, shuttle bus, clean room, comfy beds. Bad - food. Overall, the food was pretty poor and very disappointing. Breakfast and dinner are included in the price. Hot breakfast on one of the three days we stayed was good but the attempts to make frittata, or whatever they were, missed the mark. They were tasteless. Soup and Main on one of the three nights was good - leek and pumpkin soup and chicken parmigiana. The other two nights the soups were awful (minestrone soup was vegetables in a watery tasteless stock) and the mains were not great. Desserts on all three nights were awful - cold pieces of cake were not at all enjoyable. The dining room and bar staff were very friendly. Great location close to the snow but I’d be unlikely to stay again given the price and quality of the food.
Read more
Date of stay: August 2022Trip type: Traveled with family
Room Tip: Good location and shuttle bus is convenient to avoid parking hassles at the snow.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Sheralyn T wrote a review Aug 2022
1 contribution
Oh my goodness ! I totally agree with the latest reviews. It was terrible and as a family we won’t be back . We have been yearly visitors for many years . Interesting that the “ chef” , who probably was good once , did cook for the previous owners and when The new owners took over her comment was that we would all have better food as she had employed new personnel to run the kitchen . And they were so good. The guest portal is a joke . The bus has not been running for most of the season . Once before the bus was out of action but Peter hired one . Definitely cutting costs at the expense of reputation . . Such a shame . I could go on but I think it’s all been covered
Read more
Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
njaa C wrote a review Aug 2022
1 contribution
I had stayed at Sponars in the 1990's and thoroughly enjoyed it for its charm and atmosphere. Unfortunately what is now left is a run down charmless shell of its former self, made worse by the owner's lack of effort or expertise. There is no one to greet you when you arrive, we never actually met or were greeted by a single staff member. Daily snow reports and lift openings are no longer provided for guests. Our room (which we paid a premium for) was shabby, the lamp was broken and the sheets were scratchy. Fuse had blown when we arrived so no heating was working. The place is generally run down and needs desperate renovation. Worse then this was the food. Absolutely sub-standard with no choice offered. The breakfast buffet consisted of a couple of cereal choices, packeted white or wholemeal bread, bacon or scrambled eggs. Nescafe sachet coffee. All the cheapest possible options. On day two they "ran out" of vegemite so only toast options for toast were packeted "marmalade" and peanut butter. For what you pay this was pathetic. I understand the owner has the property on the market so probably doesn't care too much - but it was very evident. Don't waste your money - stay somewhere half decent in Jindabyne. Even the shuttle service was not running with zero replacement and zero offer of compensation. Sadly an end of an era, we will never stay there again.
Read more
Date of stay: August 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Sarah H wrote a review Jul 2022
20 contributions6 helpful votes
We arrived for a 4 night stay at Sponars and have been very disappointed by our experience. Before arrival, we were not given any information about check in, including even the code to enter the building. We also discovered that the advertised shuttle to Perisher was not working, which we did not get notified about until seeing a sign at the closed reception area. This was part of the reason for booking with Sponars. As previous reviews have advised, the staff occupied a lot of the common guest areas socialising amongst themselves. There was no basic hospitality etiquette. The staff were doing their own kareoke and relaxing barefoot in the communal guest area, with the bar closing early every night so the bar tender could have his own drink. We felt like an inconvenience when asking any basic questions about ski hire pick up or our stay. The ski hire wasn’t open in the times we were advised. When we did get to the ski hire, all of us were fitted with ski boots 1-3 sizes too big, resulting in us having to rehire from Perisher to remedy the situation. Food was terrible and we only ate at the hotel one night over our stay, which was one too many. The location was great as was the chance to meet some new people, but overall we were very disappointed given the price we paid which was inflated due to booking in COVID and postponing the trip.
Read more
Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from Rosemary Manners, Owner at Sponars Chalet
Responded 29 Jul 2022
HI Sarah, Sponars may not be for everyone. We are a family run business and employ a small team to all work together with systems to ensure everyone has a good time. We run RMS which is a state of art hotel system. There is an email that goes out 2 weeks before arrival that lets everyone know how we operate. The door code is sent out automatically via SMS 2 hours before arrival. We have found some people have not updated their phone numbers in the system so do not receive the message. Again the shuttle message went out via sms to everyone. The bus breakdown was regrettable but the mechanic has promised us it will be ready for pick up next week. The fall back is that you drive yourself 10 mins up the road to the Perisher car park. At Sponars we have an evening entertainment called Sponars Got Talent and anyone who stays with us is invited to take to the stage. It's usually the guests who are on stage not the team. It's all part of the fun of staying at Sponars. Another tradition is Fancy Dress Friday. Best costume wins a prize every Friday. The system for the ski shop is that you make an appointment at the reception desk. Then one group at a time gets fitted by the ski tech in the ski room. It means it is less congested and you get individual attention. Once with the ski tech you try on the boots for size and when you are happy with your equipment you sign the form that you agree the equipment is suitable for you. The system works very well for us. There is also the option to change boot or ski sizes if you want of an evening. The bar again has it's system. It opens at 430pm. The first hour is happy hour where beers get discounted from $9 to $7. The bar remains open all the way through dinner and into the night. In the evening if nobody has bought a drink for 30 minutes we go around and ask our guests if they have finished drinking. If everyone says yes. We close the bar. If we get requests later on for drinks we are happy to reopen the bar. We are so lucky this year to have two very experienced Italian chefs. They are cooking up a storm every night for dinner. We've had so many complements on the food I am surprised you don't like it. Me, I'm always around for questions. I'm in the guest lounge or in the restaurant every evening helping people out. If you are unsure about anything you just need to come and find me or ask any of the teams members for help. Regards Rosemary
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ALB2011 wrote a review Jul 2022
Phnom Penh, Cambodia11 contributions4 helpful votes
We enjoyed ourselves. It was great value for money, the staff were always friendly and helpful, and the meals were freshly cooked and tasty. The location was excellent. I’m not a skier, although the rest of the family is, so I went on some beautiful walks near the hotel. The staff gave me good advice about where to go walking. The rooms were clean. We’d be happy to go back.
Read more
Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Jason A wrote a review Jul 2022
Wahroonga, Australia467 contributions61 helpful votes
+1
Expectations were high considering this 100 year old hotel seemed iconic in the area. I was thinking old world charm, but was met with just old. The room was very basic, small beds, a Kettle and a welcome pack (off to a good start). I needed to get some work done so logged into the wifi, ‘No Internet’, this is a big problem considering no reception also. The dinner was a bit uncomfortable, I was told that they were doing a sitting at 6:30pm for 97 guests, as I watched them set up fold out tables. We arrived for dinner early at 6pm as I was concerned that we would not get a table, turns out that even a table for two was not available and were asked to eat in the lounge area. Entree was cream of vegetable soup, this proved to be inedible no matter how much salt you added. Dinner was Veal on pasta, with no other option. Desert was chocolate cake and cream from a can. I noticed a lot of guests didn’t eat much. It is a shame there are only one option, too bad if you don’t like what is being served. Be aware that rooms are not serviced and you will need to ask for fresh towels.
Read more
Date of stay: July 2022Trip type: Traveled with family
Room Tip: Park you car facing the morning sun, then you will not have to de ice Go to the common area...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Colin G wrote a review Jan 2022
3 contributions
We stayed at Sponars for the New Years weekend going from 2021 into 2022 (3 nights). We had a wonderful time. Eric and Rosemary (and their team of able assistants) were friendly and happy to oblige with any requests, as well as provide locals' knowledge and tips of things to see and do in the area. Sponars is designed as a ski chalet, the rooms are great for that purpose, but don't expect all the trappings of a luxury hotel. Precautions required for everyone's safety due to covid were appropriately handled. Overall, good value. There is a heated pool, sauna, pool tables, table tennis, TV room and bar on premises, and a freshwater lake with kayak and paddleboards on the grounds.
Read more
Date of stay: December 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Rosemary Manners, Owner at Sponars Chalet
Responded 4 Jan 2022
Thanks for you review
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Suzie T wrote a review Aug 2021
1 contribution
Wow what a trip - Thankyou so much, the hotel, location, staff, food & of course the heated pool for the kids were all absolutely perfect. Thank you for making the kids have the time of their lives during these crazy times. Definitely more than accommodating with our COVID related change. Hope we see you all again next year.
Read more
Date of stay: July 2021
Value
Service
Room Tip: best location, hires all ski gear, buses to snow, great if you have never been to the snow...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Previous
123456
PRICE RANGE
US$134 - US$149 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaNew South WalesKosciuszko National ParkPerisher Valley
NUMBER OF ROOMS
36
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

SPONARS CHALET - UPDATED 2022 Hotel Reviews & Price Comparison (Perisher Valley, Australia) - Tripadvisor

Frequently Asked Questions about Sponars Chalet
Which popular attractions are close to Sponars Chalet?
Nearby attractions include Smiggin Holes Ski Resort (6.3 km) and Catholic Church (7.6 km).
What are some of the property amenities at Sponars Chalet?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
What food & drink options are available at Sponars Chalet?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Sponars Chalet?
Yes, free parking is available to guests.
Are there opportunities to exercise at Sponars Chalet?
Yes, guests have access to an indoor pool during their stay.
Does Sponars Chalet have an airport shuttle?
Yes, Sponars Chalet offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Sponars Chalet have any great views?
Yes, guests often enjoy the mountain view available here.