I would like to recognize the following staff for their unbelievably fantastic service. This even though we were a huge group of loud women on a shopping trip. This even though some staff were working 15 hrs or more each day!! Thea - front desk - always a kind word and smile, highly efficient Queonia - front desk - fast and friendly Danielle - 3rd floor housekeeping... our room was spotless Nicole - 4th floor housekeeping and breakfast Saturday morning - kept the food coming despite the full house Karen the front office manager - I don't think she left or slept. Went out of her way to help us constantly!! I highly recommend the hotel and location is perfect for shopping!!
We were greeted immediately walking through the door with a very upbeat and happy employee. We checked in online which made the front desk time go quickly. Our King room was VERY spacious and super clean!
Thea , Queonia, Danielle, Nicole - These ladies went over and above for our group this past weekend. They always had smiles on their faces and helped us all in anyway we needed. I would recommend this hotel to anyone, if travelling in the area.
I recently travelled to this hotel with a large group of women from Ontario for a shopping trip weekend. Quenonia and Thea on the front desk were amazing - so friendly and calm while checking in the 26 rooms in our group. Both of them took the time to great us when we were passing through the lobby and always had a smile while answering my questions. Denise from housekeeping was awesome and as well as Nicole who helped me personally when I needed something and she took great care of us for breakfast on the Saturday morning. I had a great conversation with Karen (I believe she is the AGM or front desk supervisor). She answered all my questions and was very quick and pleasant while I was checking out. Great job everyone!
While we did enjoy the pool with the kids, and the location is central to the beach, Waldameer Park, and several restaraunts, the hotel itself was not the greatest. We had a 3 night stay and had scheduled for house keeping for our 3rd day. When we came back from the water park the 3rd day, our room was untouched. We had to take out our own garbage and call for clean towels. The next morning we had to call for TP 3x and we had to literally hold it. If I wanted to go camping, I would have done that instead. We have now called the hotel 2x to be comped at least 1 night, and have recieved no call back. Not impressed…
My sister and I stayed two nights. The first night we used the streaming service in the tv to watch a Showtime movie which worked great. The second night the streaming service would not work and the hotel would not help us. We had to go to the front desk to get our own fresh towels. There is no grab bar in the shower. The breakfast is good.
Thea at the front desk accommodated a late check out of 2 pm when I explained my situation with no hesitation. Linda very quickly made 40 copies of paperwork I needed for the day and said the pleasure was hers. I travel for work all the time and this will rank up there as one of my best stays. highly recommend. the room was amazing even had tea tree products in the bathroom which are usually only found at salons.
By far this is the worst Fairfield Inn ever visited . The hotel was worn, needed upgrading and had a smell about it. The bed was so soft and felt like the mattress was very old. The floor in the bathroom was not clean and you could see dirt in the corners. The only saving grace the associates at the hotel were friendly and pleasant.
Do not book with a group at this hotel!!! After booked over 20 rooms for a event, they kicked us out of lobby for talking too loud at 10pm. When we specifically asked at booking that we like to use lobby for gathering at night. Night desk staff was very rude.
Due to covid, returning to Canada we had to take a PCR test. The staff gave us great advice that we had to schedule the test online, she also informed us where to get the test done. When we arrived at Fairfield Inn we were great by friendly staff. That is how we were greeted through our stay. We encountered a noisy neighbour and the issue was resolved immediately. The breakfast had waffles, eggs, sausage, cereal, coffee, tea, juice and other goodies.