Our room carpet was so stained we were afraid to walk on it. Holes in several doors, half used body was left on counter with shampoo and conditioner. Glass bedroom closet door broke at bottom, could not open. Was told by management they were going to renovate.....Well close the hotel until things are fixed!!
I would give this stay a 0. The hotel is filthy dirty. There are numerous issues. - hot tub broken. No jets. Front desk said it always broke. - sauna out of order, it’s stacked full of supplies. Extension chords and boxes. -no bath towels in room. You have to ask at the front desk and they only had washcloths. -no sheets, blankets, or pillows for the pull out couch. We called and only got a comforter. -dirty kitchen in our room, dirty dishes in dishwasher, and refrigerator did not work. - breakfast was awful. Just don’t go.
My family and I stayed at Hawthorn Suites and had one of the worst hotel rooms we have ever experienced. The room smelled so disgusting like old smoke. The carpet was disgusting with red stains everywhere. There were zero towels provided. There was a dead bug in the shower. We had a late check out, but the housekeeping staff gave us a hard time about. I would never stay here again and would never recommend to anyone. It was not cheap to stay there. The only positive thing about this place is the location.
This place should be called a dump. Our room was terrible dishes were left in the dishwasher. There was no toilet paper in the holder and no towels in the room. Then part of the headboard hit my son in the head while he was sleeping. It was a nightmare to say the least. For 192.00 for one night you could find a much better place to stay
We had a suite with 2 bedrooms, 2 bathrooms. Accommodate our group of 4 adults, 4 children. Also had kitchenette. Indoor pool, hot tub and a basketball court. Excellent breakfasts. We could of used a few more chairs for the table.
While we did like the size of the room and the layout and the fact the price included breakfast it was a bit disappointing in its appearance. Overall it was fine for the two nights we stayed. We quickly found the location to be easy to navigate. The inside pool at the hotel did not seem an adequate size for the number of people staying there, but we did not use it. The staff was very nice. Mainly the place could use some TLC. We probably would not choose to come here again.
The hotel needs to consider a different type of flooring since the guest use the pools and the floor is constantly wet. The carpet is filthy from the water traffic and smelled like mildew in the room I stayed in.I didn’t feel it was sanitary
The cleanliness of the jacuzzi tub could’ve been better. The staff wasn’t very professional. I saw a house keeper sitting on the floor next to a pile of dirty towels on the floor outside of the laundry room. Through the lobby heading to the elevator was a very wet floor with no caution signs around. While heading out of the hotel a huge strand of cord from a vacuum was laying right in front of the entrance. Moral of the story, seemed like staff was unprofessional and hotel had a lot of health risks.
This hotel is absolutely one of the worst. The carpeting in our room was terribly stained and smelled. The sofa was sticky and stained. Our bathtub was cracked, the shower curtain was filthy and stunk as well. The indoor was totally deplorable. Dirty band aids, old socks, gum, acrylic nails that had fallen off of someone’s fingers and crushed potato chips littered the entire perimeter. The front desk staff was not courteous or helpful.
Ugh, this place needs a complete overhaul. The tile under the cabinets was no longer attached. There were suspicious stains on the sofa cushions and the mattress had what looked like feces on it. The queen bed was lumpy with a big crater in the middle. Mildew around the tub, and the jacuzzi shot water out of the tub which has made the door hard to close from repeatedly happening.I had to go get more towels because it soaked mine! The ceiling had big water spots from a leaking roof. The hallways were dark, dirty and rough looking. The pool area was a disaster and the hot tub was in need of a major cleaning. We paid three times what this room should have cost, but when you have a large family on a holiday weekend, you take what you can get.